Our receptionists are all based within our home state, meaning they are very familiar with North American beauty protocol and product lines. We NEVER use foreign-based Receptionists. 

Just FYI, we require our Suites Receptionists to have at least 2 years of professional industry experience within their respective industries. Fun fact: over 90% of our receptionists have a bachelor's degree or are currently pursuing one! Being in a town with so many great universities, it's no surprise that our receptionists are wicked smart (Boston joke!).

Our Business Development Team + your dedicated Onboarding Specialist will support you on your journey towards My Salon Desk Service.

We certainly know beauty: Blowouts, Barbering, Cuts, Color, Braids, Weaves, Extensions, Up-Dos, Weddings, Makeup Artistry, Lash Extensions, Permanent Makeup, Brow Design, Manicures + Pedicures, Nail Design, Ear Piercing, Tattoo Art, General Aesthetics (facials, light peels, derma planing, Microderm, etc.), Wax + Sugar Hair Removal, Laser Hair Removal, Massage + Reflexology, Cryolipsosis (e.g. Coolsculpting®), EMS, Radiofrequency, Microneedling, Dermal Fillers, Wrinkle Relaxers...you name it!

Manufacturers of beauty devices such as hair straighteners, curling irons, hair dryers, facial rollers, steamers, EMS or Radiofrequency machines, LED light therapy machines, in-home laser or IPL machines will be well served by our Virtual Receptionists. Retailers of cosmetics and skincare products can rest assured that their customers will receive white-glove service across multiple channels.

Fashion apparel retailers, jewelry purveyors, bridal boutique owners and fashion boutique owners, and other retailers will all experience an improved workflow by implementing a live Remote Call Center.

In addition to general gym + fitness centers, our live Virtual Receptionists are familiar with popular boutique fitness offerings such as Spin Cycling, Yoga, Pilates, Pole Fitness, Dance Studios, Weight Training, Crossfit, and Barre Fitness. 

Wellness providers such as Nutritionists, Juice Bar / Fresh Food purveyors, Meal Delivery Services, Personal Trainers, Life Coaches, Wellness Coaches, Counselors, Massage Therapists, and IV Therapy providers can also benefit from a bespoke Answering Service.

All of our communication methods are protected with the highest levels of security and encryption - our phone systems are both PCI and HIPAA-compliant and meet SOC 2 security standards. In line with our Terms of Service we do not make any claims to the client or customer data in your software.

Upon subscription, you'll complete an approximately 10-20 minute Intake Questionnaire that will provide enough information for us to professionally answer your calls. Our receptionists are industry-experienced and highly trained in the provision of white-glove service, so you can save yourself the trouble of providing additional scripts or training.

The standards of our FAQ Answering Service are:

1. Our receptionists professionally answer your clients' calls in your business's name

2. Our receptionists answer any inquiries leveraging their existing industry acumen + your unique business details

3. We forward client-specific messages as needed via text message (or within your CRM)

Any other notes, scripts, reports, tasks, are not included as part of our standard service offering and may incur additional costs. 

We offer Voicemail Service, through which we'll handle phone calls forwarded our way after hours - we'll listen to and address any voicemails received the following day, and make follow-up calls if needed. 

Your scheduling software or CRM mobile app will automatically send SMS messages and app notifications for any new, edited, or canceled appointment as well as other notifications  We also will transmit any client-specific inquiries we receive by phone as SMS messages.