Because of this virtual call center, I personally have experienced a RETURN ON MY INVESTMENT by converting all new clients who are calling and freeing up my time to work on growing my business as opposed to being on the phone all the time with people and answering questions.

- Current Client

Staffing the front desk is proving to be an enormous challenge for salons + spas post-Covid 19. Many would-be receptionists have opted to pursue higher education or advanced training in other fields, while others have transitioned into full-time gig workers. This leaves many beauty businesses at an impasse that may redefine our industry in perpetuity - do we simply move forward without any front desk support at all? How will that impact client retention? Will new clients feel unappreciated?

There is no one-size-fits-all answer to these questions, but one thing is clear: many functions of front-desk staff can be fully automated WITHOUT causing a reduction in service quality, thanks to recent innovations in salon + spa software. Clients will not mind checking out virtually using mobile card-readers and apps, and competent salon + spa staff should be perfectly capable of greeting + upselling their own clients. Cleaning tasks should already be evenly divided among the entire team. However, this does leave one critical function unaddressed: who on earth will be responsible for answering the phone?

While some smaller, established suite renters may be able to get away with a text-only business, up-and-coming + mid-large businesses will certainly falter without instant customer service. Today's consumer is more entitled to immediate contact than ever; if you don't get their call, they'll simply keep calling other businesses until somebody actually picks up. My Salon  Desk's skilled remote Receptionists have successfully supported hundreds of beauty professionals across the US and Canada since our initial launch, and we've proudly earned a following of loyal salon, spa + medspa brands. 

Any MBA grad can tell you the importance of the following quote: "If it's not your core business, OUTSOURCE it". It's always a bad idea for a growing business to over-extend itself with tasks that aren't adding true value directly to your clients. Our clients have found that they couldn't justify the $50,000+ a year price-tag for a receptionist, especially since providing reception is not the core business of a hair salon! Seeking out an external  + remote live call answering solution, they've ultimately chosen My Salon Desk often after poor experiences with other services.