Sometimes people really do just get busy. Beauty is a non-essential service, so it can sometimes fall to the bottom of the priority list for an especially busy woman. Be sure to follow up by phone, text, etc. to check how your client is liking the results - sometimes those who don't rebook are simply unsatisfied with your work. My Salon Desk Virtual Receptionists are great for completing a task like this! If you use an API-enabled scheduling software, this can actually be fully automated.

Why not offer a discount on future service or gratis product to clients who rebook their future appointments while they check-out? You could even consider adding packages and memberships to boost client loyalty and return rates.

Don't make the mistake of waiting until AFTER your client leaves to hope she rebooks! Many people call it "PRE-booking" for a reason. The best time to get her to commit to a date is when you have her full attention right inside the salon or spa. Some businesses have successfully deployed rebooking "Concierges" to float around and rebook clients while they're still in the chair and can easily pull up their schedules in their phones.

Let your clients know that spots go fast (even if they don't quite yet!). If your client feels that she'll have to wait a long time for her next appointment, she may be more pressured to rebook immediately. Also, let the client know the risks of waiting too long in between services. Outgrown acrylics can be dangerous, and going too long without a deep conditioning or bond restructuring treatment can spell disaster for color-treated hair.