my salon desk
US, CANADA + UK


​Contact Center Solutions 

for BEAUTY, FASHION + LIFESTYLE 

STARTUPS  |  INDIE  |  ENTERPRISE

Specialty Answering Service for Beauty E-Commerce

Boost Customer Conversion + Retention with a bespoke Contact Center.

Our Virtual Receptionists answer calls + text messages in a customizable Outsourced Contact Center as if we were working directly within your brand - your customers will NEVER know the difference.

OMNICHANNEL

Voice Calls


SMS + Socials


Chat + Email


 Inbound Call Center

 Outbound Contact

 Customer Service

 ECommerce Support

 Outsourcing (BPO)

 Custom Solutions

We support customers wherever they are.


HOURS OF OPERATION

for all time zones in the US + Canada

Sunday to Saturday
9 am - 7:30 pm
Ext. Hours: 6 am - 12 am (midnight)
Outsourced Beauty Contact Center

VOICE  CALLS

We answer client calls, provide information according to your unique business logistics + book appointments.

TEXT / SMS

Support Millenial + Gen Z Tenants and clients with instant access to support via SMS.

WEB CHAT  + EMAIL

50% of clients locate their businesses online - assist your tech-savvy clients on your site via Zendesk®.

SOCIAL MEDIA

We can integrate directly with Lead Ads across platforms as well as Facebook Messenger.

VIDEO CHAT -- COMING SOON!

We can provide instant consultations and recommendations powered by video.

VIEW PLANS + PRICING

We Offer Full-Scale Outsourced Support.

We don't just answer calls; We handle them. 

FAQ Service 

As part of our FAQ Answering Service, Virtual Receptionists will answer questions regarding your business policies as well as general queries surrounding products, treatments, and services.

Specialty Support

In addition to standard remote call answering, our Virtual Receptionists can also book and schedule appointments, process payments, complete tasks, provide consults, and manage your CRM.

+

Select from the following:

Scheduling
Order Processing
Customer CRM
Consultations
Virtual Assistant
Scheduling
  • Our Virtual Receptionists can schedule appointments directly into the Cloud-Based software of your choosing.
  • We can support card-on-file requirements, class session booking, house-call bookings, processing / buffer time and more!
  • If your Scheduling Software is API-enabled, we can help you instantly fill openings and cancellations from your waitlist
Order Processing
  • Our Virtual Receptionists can process orders and payments over the phone directly into your business software.
  • We can leverage Stripe® to process orders on your behalf that will be routed directly into your own Merchant Accounts.
  • We can send Self-Checkout links to clients, enabling them to checkout from their smartphones.
Customer CRM
  • Our Platform directly integrates with Zapier® enabling us to transmit contact data directly to your CRM or Support Software
  • We can track customer contact, enter customer notes, and generate customer tickets for follow-up
  • We can send information to Zendesk, Zoho, Pipedrive, Salesforce and more!
Consultations
  • Based on your specifications, we are happy to perform Virtual or Live Consultations and make recommendations for services + products. 
  • Your customers even have the option of Video Chat Consultations for cosmetics or skincare assessments [Coming Soon!]
Virtual Assistant
  • We'll complete items on your To-Do List as needed or on a fixed regular schedule
  • We can perform Outbound Client Follow-ups + Client Check-ins
  • We can reach out to Cold Leads and Churned Clients for recovery
  • We can complete Client Intake Interviews, Discovery Calls, or Lead Qualification
  • We can promote and transmit Client Offers + Specials, Emails, Newsletters, Text Messages, or Letters to segments of your client base
  • We can help you complete Data Entry, Data Analysis, or generate custom Business Data Dashboards
REQUEST CUSTOM PLAN

We work with all sectors of the beauty + lifestyle industries.

BEAUTY DEVICES

SKINCARE

COSMETICS

HAIRCARE

FITNESS STUDIOS

FASHION APPAREL

BOUTIQUES

WEDDING

COACHES

HEALTH FOODS

SAUNAS

NUTRITIONISTS

VIEW PLANS + PRICING
Specialty Answering Service for Cosmetic Medicine

Support your clients with a branded + luxury Call Center Solution

Our Receptionists become an extension of your brand and an excellent first-line of your business. The beauty + lifestyle industries draw in $400+ billion annually; an increasingly competitive retail landscape make it imperative that you extend the highest quality of instant assistance. Our pre-existing training eliminates the need for expensive monthly minimums, training fees, and long-term contracts; we are an excellent option for indie & start-up businesses.

We know Ecommerce.


Read more about how My Salon Desk supported Tanya Hill and professional salon distributor Beauty for Good

Coming Soon!

Our Answering Service Features

Bespoke Service

Our Answering Service is customized to the unique needs of beauty + lifestyle businesses.

Custom Greeting

You can select a custom advertisement or song to play when clients call.

US-Based Receptionists

All of our Receptionists are based in Massachusetts; 92% have or are pursuing a Bachelor's degree.

High-Quality Service

We intensively train our Virtual Receptionists on the principles of white-glove client service.

Task Management

We can act as a "Virtual Assistant" for your business and support common tasks.

Portal + Concierge

Your will have 24/7 access to a custom portal and convenient access to our Client Concierge Team.

Industry-Trained

Our Virtual Receptionists are required to have at least 2 years experience in the industries we support.

Integrations

We can integrate directly into your Online Calendar, CRM, Order Management Software, etc.


Free Follow Up

We relay messages to you at no extra charge via SMS.


Custom Call Routing

Our Answering Service is customized to the unique needs of beauty + lifestyle businesses.

E-Commerce Savvy

We are familiar with all common E-commerce platforms like Shopify® and can help with orders + payments.

Text for Totals

With convenient pay-per-call billing, view your real-time usage 24/7 via text and manage your expenses.

Welcome to the 
future of business operation.

anc

Welcome to the future of business operation.

Covid-19 has forced all small, medium, and enterprise business owners to rethink staffing. 

Remote + contractor support are now norms, but too often niche industries are left out of mainstream offerings.

Companies providing remote customer service for beauty, fitness + lifestyle businesses often require large minimum contracts for custom support. 

My Salon Desk is filling this void by providing experienced US-based Receptionists that can be trained to your business needs. 

AFFORDABLE SUPPORT FOR BUSINESSES OF ALL SIZES

CUSTOMIZE THE SERVICE TO YOUR UNIQUE NEEDS

STARTING AT ONLY $299.99 WITH NO CONTRACT

anc

Welcome to the future of business operation.

AFFORDABLE SUPPORT FOR BUSINESSES OF ALL SIZES

CUSTOMIZE THE SERVICE TO YOUR UNIQUE NEEDS

STARTING AT ONLY $299.99 WITH NO CONTRACT

Simplify Your Workflow with

AUTOMATION

SMS or Email Caller Follow-Up


We can send a custom text or email to segments of your callers.


CRM Management


We can qualify leads and/or transmit client details directly into your CRM.

Zapier®


Our phone + omnichannel contact platform is fully API-enabled; explore 1000s of potential integrations.

VIEW PLANS + PRICING

We're better than the rest.

We happily take in the disgruntled clients of our Answering Service competitors because we specialize in beauty + lifestyle businesses.


My Salon Desk Call Center Outsourcing


"My Salon Desk transformed my boutiques!"

Mindy -- Boston, MA

NEED LIVE 

ASSISTANCE?


We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.

SCHEDULE A PHONE CALL NOW!


Our

Our Plans + Pricing

plans + pricing

Start-Up
Growth
Booked
Higher Volume
Start-Up

✓ NO COMMITMENT required      ✓ MIX AND MATCH Plans    ✓ Excess calls: $7.15 / call.

VOICE 50 calls / month$299.99
TEXT / SMS 20 responses / month$39.99 
WEB CHAT 10 sessions / month$59.99
Growth

✓ NO COMMITMENT required      ✓ MIX AND MATCH Plans    ✓ Excess calls: $6.75 / call.

VOICE 120 calls / month$699.99
TEXT / SMS 50 responses / month$99.99
WEB CHAT 30 sessions / month$179.99
Booked

✓ NO COMMITMENT required      ✓ MIX AND MATCH Plans    ✓ Excess calls: $6.50 / call.

VOICE 200 calls / month$1144.99
TEXT / SMS85 responses / month$169.99
WEB CHAT 60 sessions / month$359.99
Higher Volume

Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

 Custom Call Routing + Forwarding

 Custom Messaging + Call Reporting

 Recurring + Ad-hoc Outbound Calling 

 Custom API Integrations + Call Analytics

 Priority Access to Concierge Team via SMS

 Option to Port Number to Facilitate 2-Way Texting

 Custom Outbound New Lead Marketing Funnels

 Opportunity to Develop Collaborative Sales Strategy

CONTACT US FOR PRICING.

3 month service agreement required.

REQUEST CUSTOM PLAN
BPO for beauty, cosmetics, skincare, fashion and wellness

Keep track of your usage - instantly.

Using our Text for Totals feature, you can text us anytime to receive an instant update with your plan usage. Monitor your usage and effectively manage your budget.

✓  CLEAR PRICING

Unlike most other answering services, we charge per call, not the minute. This simplifies and streamlines our service, and also incentivizes better quality client support.



✓ STAY IN BUDGET

You can easily cap spending at the price-point of your choosing with our fixed pay-per-call Answering Service billing and enjoy no hidden fees.



QUICK ONBOARD

We move quickly + efficiently here at My Salon Desk - once you subscribe to a plan, we can have your service up + running within 1-2 days. 



Some of our Plan Add-Ons...

Business Phone Number

Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing.


Custom Welcome Greeting

You can leverage the moment of time before client calls are connected to our receptionists to boost branding, marketing, and client education efforts - play a custom recorded greeting before every call connects.

Voicemail Service

Normally after hours you'd have to re-route calls back to your phone line. If you'd like, we can review + respond to your messages - and you can save yourself the trouble of turning on and off your forwarding settings daily.

Instant Call Notification

If you need to know who's calling at all times, we can easily send a text message containing the incoming caller's phone number and the timestamp immediately after each call.

Specialty Support Add-On

One Specialty Support Type is included with service - add additional Specialty Support types to further customize your Virtual Receptionist service.

IVR Menu

Route Calls appropriately using a custom developed IVR, which will enable your customers to obtain necessary information without using your Plan balance.

Complex Task Completion

Get support with forms of Virtual Assistant support included within our Specialty Support Service that require advanced training, knowledge + additional time from our Receptionists.

Extended Hours

While our Standard Operating Hours are between 9 AM and 7:30 PM in all time zones, we do have the ability to answer calls between 6 AM and 12 AM (midnight) EST.

We offer a streamlined startup process.

1

Schedule a Discovery Call with the My Salon Desk Team.

2

Complete our intake process - we'll guide Tenants throughout.

3

Customize + Upgrade your plan with Add-Ons.

4

You can start using your service typically within 1-2 days! 

Schedule a Discovery Call.

FREQUENTLY ASKED QUESTIONS

G E N E R A L

Are your Receptionists US-based or in another country?

We're proudly based in Massachusetts (BOSTON 🍀 to be exact), as are all of our Receptionists!

Our receptionists are all based within our home state, meaning they are very familiar with North American beauty protocol and product lines. We NEVER use foreign-based Receptionists. 


Just FYI, we require our Suites Receptionists to have at least 2 years of professional industry experience within their respective industries. Fun fact: over 90% of our receptionists have a bachelor's degree or are currently pursuing one! Being in a town with so many great universities, it's no surprise that our receptionists are wicked smart (Boston joke!).

How does the Onboarding Process Work?
​It can take as little as 1-2 days - we're here for you every step of the way.

Our Business Development Team + your dedicated Onboarding Specialist will support you on your journey towards My Salon Desk Service.

What industries do you work with?

Any business involved in beauty, cosmetology, aesthetics, fashion, fitness, or wellness.

We certainly know beauty: Blowouts, Barbering, Cuts, Color, Braids, Weaves, Extensions, Up-Dos, Weddings, Makeup Artistry, Lash Extensions, Permanent Makeup, Brow Design, Manicures + Pedicures, Nail Design, Ear Piercing, Tattoo Art, General Aesthetics (facials, light peels, derma planing, Microderm, etc.), Wax + Sugar Hair Removal, Laser Hair Removal, Massage + Reflexology, Cryolipsosis (e.g. Coolsculpting®), EMS, Radiofrequency, Microneedling, Dermal Fillers, Wrinkle Relaxers...you name it!


Manufacturers of beauty devices such as hair straighteners, curling irons, hair dryers, facial rollers, steamers, EMS or Radiofrequency machines, LED light therapy machines, in-home laser or IPL machines will be well served by our Virtual Receptionists. Retailers of cosmetics and skincare products can rest assured that their customers will receive white-glove service across multiple channels.


Fashion apparel retailers, jewelry purveyors, bridal boutique owners and fashion boutique owners, and other retailers will all experience an improved workflow by implementing a live Remote Call Center.


In addition to general gym + fitness centers, our live Virtual Receptionists are familiar with popular boutique fitness offerings such as Spin Cycling, Yoga, Pilates, Pole Fitness, Dance Studios, Weight Training, Crossfit, and Barre Fitness. 


Wellness providers such as Nutritionists, Juice Bar / Fresh Food purveyors, Meal Delivery Services, Personal Trainers, Life Coaches, Wellness Coaches, Counselors, Massage Therapists, and IV Therapy providers can also benefit from a bespoke Answering Service.

How do you protect the privacy of clients + customers?

We take privacy seriously.

All of our communication methods are protected with the highest levels of security and encryption - our phone systems are both PCI and HIPAA-compliant and meet SOC 2 security standards. In line with our Terms of Service we do not make any claims to the client or customer data in your software.

C A L L S

How do you handle calls?

​You'll complete an Intake Questionnaire.

Upon subscription, you'll complete an approximately 10-20 minute Intake Questionnaire that will provide enough information for us to professionally answer your calls. Our receptionists are industry-experienced and highly trained in the provision of white-glove service, so you can save yourself the trouble of providing additional scripts or training.


The standards of our FAQ Answering Service are:

1. Our receptionists professionally answer your clients' calls in your business's name

2. Our receptionists answer any inquiries leveraging their existing industry acumen + your unique business details

3. We forward client-specific messages as needed via text message (or within your CRM)


In addition, 1 Specialty Support is included with all Plans. Customize your Answering Service Plan by selecting Appointment Setting and Scheduling, Order + Payment Processing, CRM support via Zendesk® integration, and custom Task Management.


Any other notes, scripts, reports, tasks, are not included as part of our standard service offering and may incur additional costs. 

Do you make outbound calls or texts?

Yes!

We can confirm appointments, follow-up on concerns, collect payments...you name it!

How are Voicemails handled?

We can help with that!

We offer Voicemail Service, through which we'll handle phone calls forwarded our way after hours - we'll listen to and address any voicemails received the following day, and make follow-up calls if needed. 

How do I receive updates regarding clients?

By text message, or App Notification.

Your scheduling software or CRM mobile app will automatically send SMS messages and app notifications for any new, edited, or canceled appointment as well as other notifications  We also will transmit any client-specific inquiries we receive by phone as SMS messages.

Welcome to the Future of Beauty.

We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.

Learn More