Contact Center Solutions
for BEAUTY, FASHION + LIFESTYLE
STARTUPS | INDIE | ENTERPRISE
We support customers wherever they are.
HOURS OF OPERATION
for all time zones in the US + Canada
Sunday to Saturday |
9 am - 7:30 pm Ext. Hours: 6 am - 12 am (midnight) |
VOICE CALLS
We answer client calls, provide information according to your unique business logistics + book appointments.
TEXT / SMS
Support Millenial + Gen Z Tenants and clients with instant access to support via SMS.
WEB CHAT + EMAIL
50% of clients locate their businesses online - assist your tech-savvy clients on your site via Zendesk®.
SOCIAL MEDIA
We can integrate directly with Lead Ads across platforms as well as Facebook Messenger.
VIDEO CHAT -- COMING SOON!
We can provide instant consultations and recommendations powered by video.
We Offer Full-Scale Outsourced Support.
We don't just answer calls; We handle them.
FAQ Service
Specialty Support
In addition to standard remote call answering, our Virtual Receptionists can also book and schedule appointments, process payments, complete tasks, provide consults, and manage your CRM.
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Select from the following:
- Our Virtual Receptionists can schedule appointments directly into the Cloud-Based software of your choosing.
- We can support card-on-file requirements, class session booking, house-call bookings, processing / buffer time and more!
- If your Scheduling Software is API-enabled, we can help you instantly fill openings and cancellations from your waitlist
- Our Virtual Receptionists can process orders and payments over the phone directly into your business software.
- We can leverage Stripe® to process orders on your behalf that will be routed directly into your own Merchant Accounts.
- We can send Self-Checkout links to clients, enabling them to checkout from their smartphones.
- Our Platform directly integrates with Zapier® enabling us to transmit contact data directly to your CRM or Support Software
- We can track customer contact, enter customer notes, and generate customer tickets for follow-up
- We can send information to Zendesk, Zoho, Pipedrive, Salesforce and more!
- Based on your specifications, we are happy to perform Virtual or Live Consultations and make recommendations for services + products.
- Your customers even have the option of Video Chat Consultations for cosmetics or skincare assessments [Coming Soon!]
- We'll complete items on your To-Do List as needed or on a fixed regular schedule
- We can perform Outbound Client Follow-ups + Client Check-ins
- We can reach out to Cold Leads and Churned Clients for recovery
- We can complete Client Intake Interviews, Discovery Calls, or Lead Qualification
- We can promote and transmit Client Offers + Specials, Emails, Newsletters, Text Messages, or Letters to segments of your client base
- We can help you complete Data Entry, Data Analysis, or generate custom Business Data Dashboards
We work with all sectors of the beauty + lifestyle industries.
BEAUTY DEVICES
SKINCARE
COSMETICS
HAIRCARE
FITNESS STUDIOS
FASHION APPAREL
BOUTIQUES
WEDDING
COACHES
HEALTH FOODS
SAUNAS
NUTRITIONISTS
Our Answering Service Features
Welcome to the
future of business operation.
anc
Welcome to the future of business operation.
Covid-19 has forced all small, medium, and enterprise business owners to rethink staffing.
Remote + contractor support are now norms, but too often niche industries are left out of mainstream offerings.
Companies providing remote customer service for beauty, fitness + lifestyle businesses often require large minimum contracts for custom support.
My Salon Desk is filling this void by providing experienced US-based Receptionists that can be trained to your business needs.
Simplify Your Workflow with
AUTOMATION
Simplify Your Workflow with
AUTOMATION
We can send a custom text or email to segments of your callers.
We can qualify leads and/or transmit client details directly into your CRM.
Our phone + omnichannel contact platform is fully API-enabled; explore 1000s of potential integrations.
We're better than the rest.
We happily take in the disgruntled clients of our Answering Service competitors because we specialize in beauty + lifestyle businesses.
NEED LIVE
ASSISTANCE?
We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.
✓ CLEAR PRICING
Unlike most other answering services, we charge per call, not the minute. This simplifies and streamlines our service, and also incentivizes better quality client support.
✓ STAY IN BUDGET
You can easily cap spending at the price-point of your choosing with our fixed pay-per-call Answering Service billing and enjoy no hidden fees.
✓ QUICK ONBOARD
We move quickly + efficiently here at My Salon Desk - once you subscribe to a plan, we can have your service up + running within 1-2 days.
Some of our Plan Add-Ons...
Business Phone Number
Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing.
Custom Welcome Greeting
You can leverage the moment of time before client calls are connected to our receptionists to boost branding, marketing, and client education efforts - play a custom recorded greeting before every call connects.
Voicemail Service
Normally after hours you'd have to re-route calls back to your phone line. If you'd like, we can review + respond to your messages - and you can save yourself the trouble of turning on and off your forwarding settings daily.
Instant Call Notification
If you need to know who's calling at all times, we can easily send a text message containing the incoming caller's phone number and the timestamp immediately after each call.
Specialty Support Add-On
One Specialty Support Type is included with service - add additional Specialty Support types to further customize your Virtual Receptionist service.
IVR Menu
Route Calls appropriately using a custom developed IVR, which will enable your customers to obtain necessary information without using your Plan balance.
Complex Task Completion
Get support with forms of Virtual Assistant support included within our Specialty Support Service that require advanced training, knowledge + additional time from our Receptionists.
Extended Hours
While our Standard Operating Hours are between 9 AM and 7:30 PM in all time zones, we do have the ability to answer calls between 6 AM and 12 AM (midnight) EST.
We offer a streamlined startup process.
1
Schedule a Discovery Call with the My Salon Desk Team.
2
Complete our intake process - we'll guide Tenants throughout.
3
Customize + Upgrade your plan with Add-Ons.
4
You can start using your service typically within 1-2 days!