Answering Service for Salon Suites
Introducing the 1st Generation of Business Solutions for Salon Suites.
Covid-19 Relief Program
$0 Location Set-Up, Complimentary Marketing Suite™ + Complimentary Welcome Greeting
Only available to Salon Suites with fewer than 15 locations.
Voice Calls
SMS
Chat(soon!)
We handle clients wherever they are.
HOURS OF OPERATION
for all time zones in the US + Canada;
Sunday Service available as an Add-On.
| Monday to Saturday |
| 9 am - 7:30 pm |
VOICE CALLS
We answer client calls, provide information according to your unique business logistics + book appointments.
TEXT / SMS
Support Millenial + Gen Z Tenants and clients with instant access to support via our suite of SMS Bots.
WEB CHAT -- COMING SOON!
50% of clients locate their salons online - assist your tech-savvy clients on your site.
We Offer Full-Suite Support.
We don't just answer calls; We handle them.
FAQ Service
Booking Service
Our Receptionists have the ability to directly book, adjust, or cancel appointments directly into your Tenants' schedule - notifications regarding any schedule edits will be transmitted in real time.
+
Advanced Tenant Scheduling App
- Tenants can set their own custom pricing + duration for services, as well as their own work schedule.
- Tenants can easily book + edit services from the Mobile App.
- Each Tenant will have their own custom Online Booking link, which can be embedded as a button in their website or shared in an Instagram / Facebook bio.
- Re-booking clients within specified intervals (every week, every 2 weeks, etc.) can easily be completed during checkout.
- Tenants with card-on-file requirements, house-call bookings, processing / buffer time, etc. can Add-On custom services for an additional fee.
- Tenants can select from multiple processors for card-present transactions, while Stripe® powers card-on-file collection + payment.
- Tenants establish their own Merchant Accounts directly with the three vendors listed above - any earnings will be routed directly into their bank account.
- Tenants can send Self-Checkout links to clients, enabling them to checkout + tip from their smartphone.
- They can also use an iPad® app to process charges with an NFC-enabled advanced card reader.
- They can also retail products.
- Tenants' clients will instantly receive a link to complete a general Intake Waiver upon their first booking that will be forever associated with their client account.
- Tenants receive both Email + SMS reminder notifications before each appointment.
- Tenants will be able to obtain appointment confirmations two days prior to scheduled appointments.
- Tenants can instantly view metrics and reports regarding payments and earnings.
We work with all sectors of the beauty industry.
Our Answering Service Features
We also provide a full suite of business solutions for Tenants.
Covid-19
No-Contact Checkin
Housecalls
Client Arrival Notification
Payment Support
Client Checkout
Cards on file
Smartphone Checkout
Scheduling
Online Booking
Client Reminders
Appt Confirmation
Re-Booking
Client Waiver
Business Solutions
Custom Reporting
Mentorship + Support
We Support Key Performance Indicators.
hello, you've reached my suites boston...
All of your Tenants would utilize the same number for booking - we answer the calls in YOUR Suites' name! In a normal salon suite, you would have little to no contact with your Tenants' clients. By adding My Salon Desk, you'll have the opportunity to promote your Suite directly to real clients.
An answering service facilitates cross-service bookings (currently in development!) - if a client called in for a Balayage, we could also promote your Tenants offering lashes and nails.
tenants will never want to leave!
It's time to offer your Tenants a business logistics solution that will actually be of value - independent stylists would ALL love to be able to take a day off from chronically checking their phones. As your Tenants would utilize your branded phone number, they are more likely to stick with your brand!
As popularity of your offerings grow and you experience increased interest from prospective Tenants, you could even potentially be selective with applicants and curate an assortment of talent, establishing your suite as a go-to destination for beauty.
make clients ♥ your suite brand!
We offer white-glove service to your clients on your behalf. Clients are frequently left frustrated by time-consuming online booking software - especially when clients simply want to inquire about availability. Clients on the go + in older generations may choose to book elsewhere if their call is not immediately answered.
Furthermore, there's no way to put ALL the relevant information clients need on a website! Clients still may have questions about which treatment / procedure is best for them, customized treatments, concerns + complaints - the list goes on and on! It's hard enough managing in-person clients - let us assist you with providing seamless service to your clients - they truly will never know we're not there in person!
save money and your precious time!
Many beauty pros understand the importance of a skilled + knowledgeable receptionist, but choose to forego one due to the cost. In-person round-the clock receptionists can cost you more than $8000 a month! Then there's also the issue of unreliability, tardiness, bad attitudes, etc.
We provide an affordable alternative to the time-consuming and frustrating hiring process. We are reliable and trustworthy, and we actually know how to give top-quality service + sell product!
Why Your Tenants will Love Us...
85% of clients will not end up booking an appointment if their call goes unanswered.
Make More Money
Never miss a client inquiry again - attract more new bookings by providing round-the-clock customer service. Our Receptionists are all required to maintain beauty industry expertise in addition to at least 2 years of high-end + luxury client service.
We source them from upmarket salons + spas like Bliss at the W Hotel® chain and Equinox®. A professionally answered phone call can do a great deal to elevate the branding of a Salon Suite business.
Boost Productivity
Your Tenants will appreciate the ability to FINALLY free themselves from their phones while directly interfacing with clients in their Suite. They'll also regain their time spent away from work - we handle calls on their days off, nights + weekends.
Your Tenants will never want to move to another Suite - one of the most common insights we learn about from our clientele is the freedom from distraction and improved work-life balance!
Be Professional
Offering an answering service removes the chaotic, frazzled aura of many independent salons and spas. When your business appears more professional, you attract a higher-quality clientele.
Our service comes with a premium cloud-based salon scheduling platform included - we can book and edit appointments. No need to worry - we'll help set up the software and train your Tenants.
New Innovations
One of our current features in development is Instant Consultations. Prospective clients can answer a quick questionnaire + upload selfies which will be directly transmitted to each Tenant!
COMPLIMENTARY DOWNLOADS
enjoy!
WEEK ONE | Preparing for Success
WEEK TWO | Business Planning
Booking Service powered by Mangomint®
Salon Suites Booking Service
More about Mangomint®
tap to learn more...
As we continue to optimize the provision of new technology for the beauty industry, the Suites Virtual Reception solution will now be powered by Mangomint®. Mangomint®, a third-party company, launched it's eponymous software solution in 2007 and has attracted dozens of the most high-tech beauty salons and spas to its platform (including some My Salon Desk clients!).
The sleek UI and suite of industry-specific features render it an ideal option for beauty professionals yet the $135 price-point is often cost-prohibitive. We at My Salon Desk were drawn to Mangomint® for its premiere Suite of features, but most notably for its ability to support a large cohort of independent stylists with varying scheduling preferences.
Not only will Mangomint® be an attractive feature for your Tenants, it will also facilitate more ease-of-use for our Receptionists - enabling us to provide you + your Tenants with heavily discounted Virtual Reception service.
We are excited to partake in the next wave of beauty tech by partnering with Salon Suites across the US and Canada!
- Tenants can set their own custom pricing + duration for services, as well as their own work schedule.
- Tenants can easily book + edit services from the Mangomint App.
- Each Tenant will have their own custom Online Booking link, which can be embedded as a button in their website or shared in an Instagram / Facebook bio.
- Re-booking clients within specified intervals (every week, every 2 weeks, etc.) can easily be completed during checkout.
- Tenants with card-on-file requirements, house-call bookings, processing / buffer time, etc. can Add-On custom services for an additional fee.
- Tenants can select from either Mangomint® Pay or Poynt® for card-present transactions, while Stripe® powers card-on-file collection + payment.
- Tenants establish their own Merchant Accounts directly with the three vendors listed above - any earnings will be routed directly into their bank account.
- Tenants can send Self-Checkout links to clients, enabling them to checkout + tip from their smartphone.
- They can also use an iPad® app to process charges with an NFC-enabled advanced card reader.
- They can also retail products.
- Tenants' clients will instantly receive a link to complete a general Intake Waiver upon their first booking that will be forever associated with their client account.
- Tenants receive both Email + SMS reminder notifications before each appointment.
- Tenants will be able to obtain appointment confirmations two days prior to scheduled appointments.
- Tenants can instantly view metrics and reports regarding payments and earnings.
As our platform is API-enabled, we have the ability to provide select webhooks.
Your Tenants can connect either account to hundreds of other software solutions to power a variety of business functions:
marketing, advertising, business analytics, e-commerce, and more.
Do your Tenants need Email + SMS Marketing features? The Marketing components included within most salon + spa software are outdated with poor UI.
Tenants can customize "drip" client funnels and workflows for both emails AND SMS messages. Sync new clients automatically with a Zapier integration.
SPA + SALON ACCOUNTING
95% of American cosmetologists are independent contractors - 100% of your Suite Tenants are small business owners. Given the heavy burden of independent entrepreneurs in the beauty sector - unfortunately accounting + tax mistakes are extremely common.
Help your Tenants establish financial compliance with the premier bookkeeping + tax solution for small businesses.
Hear from our clients...
Simplify Your Suite's Organizational Workflow with
A U T O M A T I O N S
Simplify Your Suite's Organizational Workflow with
A U T O M A T I O N S
Do you get calls or text messages from prospective Tenants interested in renting a Suite?
Do you get calls or text messages from prospective Tenants interested in renting a Suite?
We are pleased to provide inbound Voice Reception for Suite Marketing. You can have a separate number for prospective Tenants, or you can forward calls from your existing number. (SMS Bots are available, but live-attended SMS messaging is not currently available.)
Just send us any training materials or information you'd like our Receptionists to share by phone. We can even schedule tours or phone calls directly into your scheduling software.
Inbound Voice Reception is also available for Current Tenants requiring support.
Suite 411™
Need support with managing Tenant inquiries? We can assist with general questions, billing issues - you name it.
Live Reception calls are billed at $5 / call. Each Phone Bot is $75 / month, plus setup costs (the Reporting Bot requires a $125 setup fee and the FAQ Bot has a $350 setup fee). The SMS versions incur additional costs.
Live Reception
Provide us with your billing and business protocol and we'll answer all your Tenants' questions.
FAQ Bot
Get a lot of questions from your Tenants? Let us create an AI-powered FAQ Bot that will recognize common inquiries and provide a response.
Reporting Bot
Accept maintenance or other requests by SMS. Requests can be transmitted to you via email or directly to maintenance staff.
My Marketing Suite™
Free up your business staff by forwarding the inquiries of prospective Tenants our way. In the future, we plan to offer Outbound Calls that will be automatically generated to leads after a Webform or online Ad is completed - complete with custom sales funnels + reporting.
Live Reception calls are billed at $5 / call. Each Bot is $75 / month, plus setup costs (the FAQ Bot has a $350 setup fee).
Try it Now - Call or Text 765-MY-SUITE.
Live Reception
We can expertly handle inquiries from prospective Tenants + schedule tours directly into your schedule.
Marketing Bot - soon!
We can develop custom email or SMS "drip" campaigns / funnels containing links to important webpages + documents.
FAQ Bot
Save on inbound calls by allowing prospective Tenants to text questions and receive instantly receive answers - also capture their contact info for your CRM.
Receptionist Bot™
Streamline your business by establishing all of your business functions within one number. Save on inbound calls by enabling callers to be serviced by a Receptionist "Bot" instead of our live My Salon Desk Team.
The Bot is $250 / month, plus any setup + monthly costs provided below. Major updates will incur a fee equivalent to 25% of the setup costs.
Try for Yourself! Call or Text 765-MY-SUITE.
IVR
Add an automated menu selection to your phone line to better direct calls to the appropriate parties.
SETUP: $150 / up to 5 Options
Directory
Allow callers to search for their stylist or preferred business by name, and then receive key details.
SETUP: $1000
Service Menu
Provide callers with a sampling of your Tenants' service offerings and provide information RE sales.
SETUP: $250 / 4 services
Waitlist Bot™
Retain clients who aren't able to get an appointment soon enough, and notify them of openings by text.
COSTS: Contact us for Pricing
Covid-19
Provide updates regarding Covid-19 safety measures and protocol within your Suite for concerned clients.
SETUP: Complimentary
CONTACT US FOR PRICING.
We're better than the rest.
We happily take in the disgruntled clients of our competitors.
1
We can address 98% of client concerns without disturbing you.
Beauty industry expertise...
The other services make chronic scheduling errors and have little to no understanding of our industry.
For example, they wouldn't know how many units of Botox are typically needed per treatment area.
Trust us, we've heard it all.
2
Our Hours Make Sense.
9 AM to 7:30 PM in ALL time zones...
We're open 9 am to 7:30 pm in ALL time zones, while many answering services only provide service in the Eastern time zone on weekdays.
You will also have convenient access to us to address any questions or make service updates.
Incentivizing quality...
Billing per-call as opposed to per-minute prevents our receptionists from rushing, and enables an excellent client rapport - new salon and spa clients often require 5-9 minute calls before they'll book!
3
Our Billing Structure Makes Sense.
Have questions about our phone configurations?
PRICING
E S S E N T I A L S
$1500 Location Set-Up Currently Waived through Covid-19 Relief Pricing.
For a 25-stylist suite, this would average to about $52 per stylist.
Contact us for smaller custom Plans.
| VOICE CALLS | 250 Inbound Forwarded Calls / month + Advanced Scheduling Mobile and Web App for Tenants | $1299.99 |
| MY MARKETING SUITE™ | 2 Inbound Prospective Tenant Calls | $0 |
| ADD-ON: WELCOME GREETING | Add a Custom Recorded Welcome Greeting for all Suite callers | $0 |
| VOICE CALLS | $1299.99 / 250 Calls |
| MY MARKETING SUITE™ | $0 / 2 Calls |
| ADD-ON: WELCOME GREETING | $0 |
EXCESS CALLS billed at $5.00 / call when prepaid - can be invoiced directly to each Tenant.
P R E M I U M
$1500 Location Set-Up Currently Waived through Covid-19 Relief Pricing.
For a 25-stylist suite, this would average to about $70 per stylist
| VOICE CALLS | 375 Inbound Forwarded Calls / month + Advanced Scheduling Mobile and Web App for Tenants | $1749.99 |
| MY MARKETING SUITE™ | 5 Inbound Prospective Tenant Calls | $0 |
| ADD-ON: WELCOME GREETING | Add a Custom Recorded Welcome Greeting for all Suite callers | $0 |
| VOICE CALLS | $1749.99 / 375 Calls |
| MY MARKETING SUITE™ | $0 / 5 Calls |
| ADD-ON: WELCOME GREETING | $0 |
EXCESS CALLS billed at $5 / call when prepaid - can be invoiced directly to each Tenant.
E X E C U T I V E
$1500 Location Set-Up Currently Waived through Covid-19 Relief Pricing.
For a 25-stylist suite, this would average to about $89 per stylist
| VOICE CALLS | 500 Inbound Forwarded Calls / month + Advanced Scheduling Mobile and Web App for Tenants | $2224.99 |
| MY MARKETING SUITE™ | 10 Inbound Prospective Tenant Calls | $0 |
| ADD-ON: WELCOME GREETING | Add a Custom Recorded Welcome Greeting for all Suite callers | $0 |
| VOICE CALLS | $2224.99 / 500 Calls |
| MY MARKETING SUITE™ | $0 / 10 Calls |
| ADD-ON: WELCOME GREETING | $0 |
EXCESS CALLS billed at $5 / call when prepaid - can be invoiced directly to each Tenant.
Do you operate a large multi-location salon suite?
While you may not qualify for Covid-19 Relief Pricing, we're still pleased to offer volume pricing.
Please email us at hello@mysalondesk.com or feel free to initiate a web-chat :)
🗸 Clear Pricing
Unlike most other answering services, we charge by the call, not the minute. This simplifies and streamlines our service, and also incentivizes better quality client support.
Costs can also be shared with your Tenants based on your preferences.
🗸 Stay In Budget
If you wish to stay within a specific budget, you can easily cap spending at the price-point of your choosing by limiting the number of calls per Tenant.
We will collect your Tenants' payment information and directly bill them each month for excess utilization.
🗸 Rapid Onboard
We move quickly + efficiently here at My Salon Desk - once you subscribe to a plan, you will be assigned a dedicated Onboarding Specialist who will facilitate your intake process.
We can have your service up + running within 2-3 weeks.
✔️ PLAN ADD-ONS
✔️ PLAN ADD-ONS
Business Phone Number
$10 / month
Tenants can offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing. SMS messages can be forwarded directly to Tenants.
Sunday Service
$15 / month per Tenant
Our standard Suite Virtual Reception is offered Monday through Saturday in line with typical business hours of operation - Tenants can obtain service on Sundays between 10 am and 3:30 pm with this Add-On.
Voicemail Service
$75 / month for any Suite Business Number
$10 / month per Tenant
Normally after hours you'd have to re-route calls back to your phone line. If you'd like, we can review + respond to your messages - and you can save yourself the trouble of turning on and off your forwarding settings daily.
Tenant Custom Welcome Greeting
$15 / month per Tenant
Your Tenants can leverage the moment of time before client calls are connected to our receptionists to boost branding, marketing, and client education efforts - play a custom recorded greeting before every call connects.
Payment Support
$15 / month per Tenant
If your Tenants desire the collection of payment information to fulfill card-on-file requirements, we can input credit card information into their clients' profiles - we do not process any fees or deposits under any circumstances.
Instant Call Notification
$25 / month per Tenant
If your Tenants really want to know who's calling at all times, we can easily send a text message containing the incoming caller's phone number and the timestamp immediately after each call.
Custom Service Menu
$35 per Tenant per each Custom Service
This Add-On enables Tenants to add Custom Services along the ability to add processing or buffer times, request addresses for in-home treatments, request cards-on-file for online booking, or request consultations before booking.
Priority Booking
$35 / month per Tenant
Allow your Tenants to boost their earning by becoming the priority salon or spa for interested callers requesting service recommendations. This essentially provides prime Ad space for "call-in" (as opposed to walk-in) clients.
Guided Account Set-Up
$150 per Tenant
Our account set-up process is self-guided, but if you'd like additional assistance a member of our Client Concierge Team can walk you through it. We are also happy to provide custom IT support at $125 / Hour.
Extended + Holiday Hours
Pricing Varies
We have the ability to answer calls between 8:00 AM and 9:00 PM (9:00 AM to 2:00 PM on Holidays). Our Extended Hours Service enables you to forward calls to us at any time within this window. This Add-On is subject to availability and pricing fluctuates based on demand.
Advanced 3rd Party Data Migration
$400+ per Tenant
Data migration of client names + contact information is included - custom data migration of payment history, service history, etc. would incur additional support costs.
Bluetooth Card Reader
$100 per Tenant
Accept payments via credit card, debit card, Apple Pay®, Google Pay® and more with a state-of-the-art NFC card reader. The reader connects to the Tenant App via Bluetooth, and will automatically sync payments.
Advanced IT Support
$125 / Hour
If your Tenants ever require advanced assistance with configuring integrations, third-party software, etc., we may be able to provide advanced support but additional costs would apply.
OUR STARTUP PROCESS:
1
Customize your Plan that you need - we will help you select the ideal components.
2
Complete your intake process - we'll guide you + your Tenants.
3
Upgrade your plan with our suite of Add-On offerings.
4
Start using your service typically within 2-3 weeks of subscribing!
FREQUENTLY ASKED QUESTIONS
G E N E R A L
B I L L I N G
C A L L H A N D L I N G
O T H E R S E R V I C E S
T E C H N I C A L
MISCELLANEOUS
US HOLIDAYS
| Closed | Reduced Hrs Available 9am to 2pm |
| New Year's Day, Thanksgiving Day + Christmas | MLK Jr Day, President's Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Day before Thanksgiving, Black Friday, Christmas Eve, the Day After Christmas + New Year's Eve |
Hours are subject to change with advanced notice.
CANADIAN HOLIDAYS
| Closed | Reduced Hrs Available 9am to 2pm |
| New Year's Day + Christmas | Good Friday, Easter Sunday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day (CA), Remembrance Day, Boxing Day, Christmas Eve, the Day After Christmas + New Year's Eve |
Hours are subject to change with advanced notice.
DETAILED ONBOARDING PROCESS (EST. 2 to 3 WEEKS)
1. Our Business Development Team will support you on your journey towards My Salon Desk Suite Service - we'll meet with you to guide your exploration of our service and answer any questions that arise.
2. Once you decide to move forward with My Salon Desk, we'll send you a custom-branded Interest Survey to disseminate amongst your Tenants as well as some descriptive marketing materials. We'll get a better estimate of how many calls to anticipate from each of your Suite locations so that we can better apportion our Receptionists and tailor your service.
3. After receiving the results of the Interest Survey, you'll have an additional Scoping Meeting with a member of our Business Development Team as well as a dedicated Onboarding Specialist from our Client Concierge Team. Together, you'll finalize your billing selections, Add-Ons and Optional Services, etc. - after which you'll complete your Service Agreement and first payment.
4. You'll then submit a brief Intake Questionnaire where you'll also provide us with marketing materials to support your custom Suite 411™ & My Marketing Suite™ features. Your dedicated Onboarding Specialist will also host a mandatory Informational Webinar prior to sending an Intake Questionnaire to all of your Tenants to obtain their general business preferences. They'll also be required to agree to our Terms of Service as well as the customized Terms of Service for your Suite based on your billing selections.
5. At this point, Tenants may also select from our suite of Add-Ons to further customize their service - this will be available directly within the Tenant Portal.
6. Subsequently they'll receive their scheduling software login details and tutorials on how to customize their accounts with service pricing, duration, etc. - ALL of their scheduling preferences will need to be directly programmed. We'll also provide Tenants with their custom online scheduling link.
7. If you decide to host the master online booking widget within your website (consisting of all bookable services for all Suite Tenants), you may do so with a simple drop-in script.
8. We'll provide you with:
- Your new Forwarding Number (or new Business Number based on your billing selections)
- Tutorials for how Tenants can forward calls to your Forwarding Number
FAQ ANSWERING SERVICE + BOOKING SERVICE
1. Our receptionists professionally answer your clients' calls in the name of the Suite (not your Tenants' individual businesses)
2. Our receptionists answer any inquiries leveraging their existing industry acumen, and forward client-specific messages as needed.
The standards of our Booking Service are:
SOFTWARE SCHEDULING REQUIREMENTS
- Schedule availability
- General Service Menu
- Service Pricing
- Brands available for retail
- Deposit / Card-On-File Requirements
- Processing time to enable double booking
- Buffer Times before or after appointments
- Address Collection for in-home service
- Consultation Requirements
Examples of requests that CANNOT be accommodated by our Receptionists (but that Tenants can handle on their own OR potentially implement via online booking):
- Requests to book certain services only on certain days or at certain times
- Requests to manually adjust booking settings (duration, date, etc.) for certain clients
- Requests to minimize scheduling gaps - we book any available times within the schedule
- A la carte service menus - we book only services as requested by the caller, so bundled services are best
- Repeating (series) appointments
- Group appointments
- Multi-staff businesses - each stylist will be scheduled and paid as an individual business operator
- Multi-stylist appointments (when 1 client sees 2+ stylists for 1 service - Sarah colors hair while Mary styles it), Multi-stylist packages, etc.
- Requests to process cancellation / no-show fees
- Service Packages + Bundles (Tenants can manually add services onto any appointment)
- Service Memberships
Welcome to the Future of Beauty.
We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.
