How can we help?

improve your workflow.

My Salon Desk helps clients book more appointments + earn higher profits. 

We convert more than 90% of 1st time callers into clients with scheduled appointments. Our skilled receptionists can convey the knowledge + confidence needed to convince clients to book.

We can support any ambitious cosmetology or esthetics business operator.


We have worked with Cosmetology + Personal Care business professionals from all corners of the industry. Some of our clients are established businesses, while many are in the earlier stages of their careers. The thing that connects all of our clients is unbridled ambition for as much success in business as they enjoy in design + artistry. Let our beauty experts get the phone so that you can focus on servicing the clients in your business.

Omnichannel
reception

Voice Calls

SMS / Text + 

Social Media

Email + Webchat

200,000+ 

CALLS ANSWERED BY 

MY SALON DESK

1,000,000+

MINUTES SAVED BY 

OUR CLIENTS


85% of clients will NOT call a business back if they don't reach a live person.

  

Have you ever struggled to acquire clients? Do you miss client inquiries? Does your staff complain about getting the phone? Are you rushing through phone conversations? Your web + social presence is helping you get noticed, but you're struggling to convert inquiries into regular clients. They see your page, but have NO way to contact you because you don't offer a method for instant contact. You likely receive fewer calls overall as clients don't anticipate a live answer.

clients value the human touch

Engaging with a human being boosts client satisfaction, increases client return rates, and leads to better reviews. Client retention is 30% artistry + skill, and 70% service.

Online Booking is Frustrating.

Online booking software can be extremely frustrating - many clients do not want to go through the process of logging in + creating an account simply to book an appointment. 

missed retail opportunities

It's difficult to focus on initiating sales and generating revenue when your phone is ringing off the hook. In-salon staff are need to be able to prioritize the needs of in-salon clients.


PERFECT FIT FOR MEDSPAS:


▫️We have a dedicated + intelligent team of our Receptionists that  maintains expertise on all common Medspa procedures, treatments, and retail products. typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student.


▫️They maintain expertise on medical spa protocol; Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands.


▫️They know all relevant details like counter-indications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We can advise patients on surgical procedure, side effects / risks, estimated downtime, anticipated results, or even pre-qualify patients.


▫️We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.

New Lead Management

Let us call your leads from Google, Bing, Instagram + Facebook Ads and secure more booking on your behalf. We can even set up custom sales funnels, with omnichannel lead nurturing + follow-up within your specifications.
​COMING SOON!

Appointment Booking

We can book + reschedule appointments directly into your booking software.

High-Quality Service

Our associates are all required to hold at least 2 years of experience in high-end client service.

Outbound Calling

Do you need appointments confirmed? We can help with that - we make outbound calls too!

Reliable Service

No more flaky, "sick" employees. We are open for business everyday 8 am to 9 pm!

Our receptionists are cosmetology + esthetics industry experts. 


You can feel confident that your clients will still receive white-glove service from a dedicated small group of receptionists. Your clientele will be impressed by their expertise, and feel confident enough to book on the spot - you'll be fully booked in no time.

We've Worked With the Best.

We've assisted large businesses as well as small businesses within some of the largest studio franchises. We have a track record of excellence and high-quality service that has attracted salons, spas, medical spas, barbers, massage therapists, and all other categories of personal care business operators. Our high standards of service have cemented us as the industry leader for virtual reception in beauty.

If we book you just 1 appointment a month, our service could pay for itself


We have worked with Cosmetology + Personal Care business professionals from all corners of the industry. Some of our clients are established businesses, while many are in the earlier stages of their careers. The thing that connects all of our clients is unbridled ambition for as much success in business as they enjoy in design + artistry. Let our beauty experts get the phone so that you can focus on servicing the clients in your business.

SPA or SALON
My Salon Desk | Salon + Spa Answering Service
Open 8 hours daily, 5 days a week

Receives an average of 2 calls an hour

Traditional  

R E C E P T I O N I S T


$4200 / month


MY SALON  DESK

$1000 / month

76% savings!


SALON SUITE
My Salon Desk | Salon + Spa Virtual Receptionist
Open 10 hours daily, 7 days a week
Receives an average of 1 call every 10 minutes

Traditional   

R E C E P T I O N I S T


$7350/ month


MY  SALON  DESK

$3925/month

47% savings!


Do the math...

MISSED INQUIRIES

The average mid-size salon / spa misses at least 5 potential client inquires a day.

MISSED CLIENTS

If even only one of them booked...

1 client x 30 days a month = 30 new clients

MISSED MONEY

$4500 in monthly missed earnings! 
If your average service ticket is just $75, you may be leaving $4500+ on the floor each month!

Benefits of a Salon + Spa Answering Service

There are many benefits to offering an answering service for your salon or spa business. 

Make More Money.

Never miss a client inquiry again - attract more new bookings by providing round-the-clock customer service. We also help with up-selling appointments.

Boost your Productivity.

Answering the phone takes time away from engaging with clients and focusing on other tasks. Free yourself from the stress of client calls + texts by subscribing to a plan.

BeProfessional.

Offering an answering service removes the chaotic, frazzled aura of many salons and spas. When your business appears more professional, you attract a higher-quality clientele.


We offer the most affordable + most optimal suite of business services in the US and Canada - 

we guarantee it. 


We are confident that My Salon Desk is the premiere option for virtual reception within the salon industry- you won't find a better value anywhere else. To show you how sure we are, we've already done the research on our competitors and their pricing for you to see, based on the industry average call length.


Frequently Asked Questions

Virtual Reception
Plans
Add-Ons + Upgrades
Pricing
Phone Numbers
Call Handling
Appt Booking
SMS / Text Messages
Business Solutions
Emails + Webchats
Medical Spas
Salon Suites
Our Quality Service
Technical Support
Other
Virtual Reception

What times do you answer the phones?

We answer the phone and respond to messages during our business hours:


9 am to 7:30 pm Sunday to Saturday

across all American + Canadian time-zones. Extended Coverage from 8 am - 9 pm available for add'l charge


After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and we offer reduced hours of 9 am to 2 pm on other minor holidays.

How does a Virtual Receptionist work?

Our experienced receptionists are trained to answer your client inquiries professionally based on your unique business details, and can leverage their industry acumen to answer general questions. Occasionally we may receive a client-specific inquiry that requires your attention; we'll transmit a message to you by text message or email at no additional cost!


As part of our Complimentary Appointment Booking Service, we can book and edit appointments that as specifically requested by your clients; any unique scheduling parameters must be fully programmed into your scheduling software.


We can make outbound calls or send outbound messages or support your up-sale + marketing efforts on accounts with 750+ monthly calls. Please contact us regarding any additional customization requests.

Why do I need a Virtual Receptionist or Answering Service in my salon or spa?

Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available. 

It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist. 

Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table

Plans

Can I mix and match plans?

Yes, but a Voice Plan is required.


After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like. 

Are the plan terms flexible?

Yes! 

Our primary Virtual Reception plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan.

How can I become a My Salon Desk Client?

Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines. 

Subscribe Now
Add-Ons + Upgrades

How do I select Add-Ons + Upgrades?

You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.

Subscribe Now

How does Voicemail Service work?

After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!

Pricing

Your pricing seems high!

Trust us - it's not.


Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.


In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.


Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.


Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? I think not.

Do you offer any discounts?

We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to hello@mysalondesk.com.

We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.

Apply Now

Is there a commitment or contract for Virtual Reception?

Nope!


None of our Virtual Reception Plans require a commitment or contract - they're all monthly plans. Edit your Plan anytime! Some of our Add-Ons + Business Solutions do require pre-payment or contracts.

Where can I find the current prices?

Just click the button below:

Plans + Prices

If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!

Phone Numbers

How do I forward calls?

Call Forwarding is simple!


You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.


If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.

Do I need a new business number?

Nope!


If you wish to continue using your existing business number you may forward calls to My Salon Desk.

Call Handling

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

How do you know how to answer my calls?

You'll complete an Intake Questionnaire.


Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.


Larger Plans with 750+ calls may have some additional features and customizations available - please contact us for more details.


Appt Booking

Can you book and edit appointments?

Yes!


If you give us access to your booking software, we will be happy to edit your bookings. 


We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take card information. As a standard, we collect your clients' name, phone number, and email address, and we book appointments as specifically requested by your clients. And other unique scheduling parameters must be directly programmed into your software. 

Appointment Booking Requirements

Can you log in to another software to view messages from my clients, new client leads, etc?

Unfortunately not.


The only 3rd party software that we can access is a scheduling software, solely for the purposes of scheduling and editing appointments. Answering services rarely (if ever) log-in to 3rd party software aside from scheduling software as it can be cumbersome and burdensome to the Receptionists, and the technical setup is incredibly complex to maintain.


If you require someone to log-in to an external software, you might be better served by directly hiring a Receptionist.

What type of software do you work with?

We only work with Cloud-Based / Web Booking Software.


Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text. We also can only support MindBody® + Vagaro® software in limited cases - please inquire for details. 

SMS / Text Messages

How can I forward text messages?

If your current business phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients. 


Currently, the most common use-cases for texting are either outbound lead nurturing (we'll text leads that complete online web-forms on your website or online ads) or SMS response - if we make an outbound call to one of your patients / clients and they text us in response (it happens more often than you'd think!).

How are text messages billed?

Pay only for outgoing messages.


We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency. 

Business Solutions

Do you offer any other Business Solutions?

Yes!


We have a full suite of business solutions launching in June of 2021 - we'll offer Marketing Support and additional resources to support Clientele Management. Stay Tuned!

Emails + Webchats

How do Emails work?

Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.


As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details. 

How does Web-Chat work?

We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session". 

Medical Spas

Do you work with Medspas?

Absolutely!


We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!


They know all relevant details like counter-indications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.

I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?

Certainly!


Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.


We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments. 


Salon Suites

Do you have any Plans for Salon Suites?

Yes, coming soon!


Our Salon Suite Virtual Reception Plans will start at only $1499.99 per month, making them affordable options for Suites seeking to offer a Tenant perk to boost loyalty. In addition to virtual reception + marketing services, the Suite Plans will also include a complimentary 8-week immersive Business Course for your Tenants. We will be launching custom Plans for Salon Suites in June of 2021 - stay tuned! 

How can I be notified about Salon Suite Plans when they launch?

Send an email our way: hello@mysalondesk.com.

Our Quality Service

How can I trust the My Salon Desk Associates will provide good service?

Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.


We may be able to arrange a trial period in some cases - contact us for more details!

Is my login information safe with you?

Absolutely!


None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.


Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!

Technical Support

Do I need to download an app?

Nope!


Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!

Can you log in to another software to view messages from my clients, new client leads, etc?

Unfortunately not.


The only 3rd party software that we can access is a scheduling software, solely for the purposes of scheduling and editing appointments.

Other

What if I have a small business?

No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.

My clients don't usually speak English- are you multilingual?

Soon!

We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.

Welcome to the Future of Beauty.

We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.

Learn More
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