my salon desk
Enjoy 50% Off Onboarding Costs for a Limited Time.




Voice Calls

Text, Chat +

Social Media

Scheduling Directly

into Your Software

Average 5.3x Return on Investment (ROI)

salon spa answering service

We help salons, spas + medspas
INCREASE their lead conversion.

We help  salons, spas + medspas
INCREASE  their lead conversion.

  We already have beauty, medspa & sales expertise - no additional scripts or training are required!

  We're already familiar with beauty software like Vagaro®, Mangomint®, Boulevard®and more!                                                                                

  We're extensively trained in the provision of white-glove + luxury service.

Begin within only 24 hours.



Please review our service standards carefully - any other tasks, scripts, note-taking, reports, Add-Ons (e.g. collecting client credit card info), or special requests are considered Customizations and may incur additional costs.


You'll be assigned a Forwarding Number where your calls can be forwarded or we can provide you with a new Business Phone Number.

You choose when to forward calls- we're here to support you for up to 80+ hours each week. 

Our receptionists professionally + warmly answer your forwarded calls in your business' name.
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Our receptionists leverage existing industry expertise to answer your clients' general inquiries about your services, treatments + product offerings.

In addition, we answer questions regarding your:

▪️ Location

▪️ Directions
 ▪️ Price Menu ▪️ Policies
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We book appointmentsbased on your client's requests - we can evencollect credit card information!

Full-service Calendaring including appointment cancellations + rescheduling via a staff login can be added for an additional cost.

Our Complimentary Booking feature is compatible with Boulevard®, Mangomint® and more - any booking platform that offers simple online booking.
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We do it  BETTER.

GREAT on  

Customer Satisfaction.
We happily take in the clients of other companies because 
​we don't just answer calls - we handle them.

We're an answering service and virtual receptionist designed with luxury salon + medspa practices in mind - we know the medspa industry.

We train our Receptionists to convert your new callers into booked clients - no additional training is required on your end for a seamless experience.

Beauty-Industry TRAINED.
We can address 98% of client concerns on our own.
​Meaning less follow-up for you,
and more time with clients.

Customized SERVICE.
Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

Reliable SERVICE.
We're open when you are. 
​Our Receptionists are reliably here for you.

Billing per-call instead of per-minute helps maintain quality. 
There's no incentive for us to keep your clients waiting.

Capture more missed clients + revenues. Our clients report 
an average of 26% monthly increase in new customers.


We maintain a MEDSPA CALL CENTER with advanced training in AESTHETICS & SALES that knows how to CONVERT new leads. 

Fillers + Injectables   |  Body Contouring   |   Invasive Procedures

We know it all - even how many units of botox it takes to treat Crow's Feet.

We have the tools you need to reach the next level. Plastic Surgeons, Cosmetic Dermatologists, Nurse Aestheticians, and other professionals need excellent business solutions + high-caliber, white glove client service to stand out. 

We handle clients wherever they are.

Voice Calls

We answer client calls live and provide information according to your unique business logistics.

Text / SMS

Do your clients like to text? We can respond to them at the same number you use for calls!

Web Chat

50% of clients locate their salons online - assist your tech-savvy clients on your site.


Mon to Fri 10 am - 5 pm

Sat 10 am - 2 pm

After-Hours Voicemail Service Available!

(excluding major holidays)


Enjoy a Complimentary 3-Day Trial & 

50% Off Onboarding Costs.

Social Media

Social Media has now taken over the beauty industry landscape - we can help with inquiries.


If you offer email as a contact method, let our receptionists respond to your clients.

New Leads   NEW!

If you have a web-form or digital ad collecting leads, let our receptionists call and/or text your clients.

The Luxury Industries We  Serve.


We support traditional hair salons, as well as specialty salons: lash, brow, nails, permanent makeup and more.


In addition to day spas, our Answering Service also provide services for massage therapists and tattoo parlors.


We maintain an advanced cohort of virtual Receptionists with clinical expertise to support medical spas.

The Ideal Medspa Virtual Receptionist & Call Center.

We are the 1st Virtual Receptionist service designed specifically for Medical Spas, and the ONLY one with a verified track record of success with Medspas across the US and Canada. Others may offer Medspa Call Center services at a lower price, but we at My Salon Desk can ALWAYS guarantee quality. We hire Receptionists with at least 2 years of in-person experience within luxury beauty markets, and our Receptionists work within small teams so they can become better accustomed to your unique business model.

 Hair Extensions

 Lash Extensions

 Permanent Makeup

 Tattoos + Piercings

 Chemical Peels

 Fillers + Injectables

 Body Sculpting

 Surgical Enhancement

 Massage Therapy

 Saunas + Halotherapy

 IV + Wellness Therapy

 And More Specialties!


We can handle it all, and we're HIPAA COMPLIANT.

Our receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time. We can answer questions about Estimated Service Quantity & Frequency, Duration, Contraindications, Risks, Downtime, and More.

Start Typing your Question to Find  Fast Answers to  Common Questions...

We provide an extensive range of  feature offerings.

Appointment Booking

We can book + reschedule appointments directly into your booking software + take payment info.

Custom Greeting

You can select a custom advertisement or song to play when clients call.

White-Glove Service

Our associates are all required to hold at least 2 years of experience in high-end client service.

Free Follow Up

We relay messages from your clients at no extra charge. Select a phone call, encrypted SMS or email-based delivery.


Our US-based Receptionists are licensed estheticians, students, or beauty professionals.

US - Based

Our receptionists are based in the US, and are familiar with common salon + spa practices.

Small Cohorts

Our Receptionists work in small cohorts, enabling them to be more familiar with your business.

Reliable 7 days / wk

No more flaky, "sick" employees. We are open for business almost everyday!

Quick + Timely Service

We answer most calls within just 1 ring - and say "goodbye" to your callers being placed on extended holds.

Custom Integrations

The My Salon Desk platform is fully API-enabled, powering an unlimited range of integrations and supporting advanced automations.

Client Concierge

Request support or service adjustments from our dedicated team of Concierges.

Outbound Calls

We can make outbound calls to reschedule / confirm appointments or follow-up with your clients.

(For Plans with High Volume)

need  live Assistance?

We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at Alternatively, use the link below to schedule a phone call today.


Hear from our Satisfied Salon + Spa Clients.

We providequality + value to our
​clients and support their continued 

My Business has FLOURISHED with My Salon Desk.

We tried hiring receptionists, and repeatedly dealt with unreliable staff who didn't last more than 6 months at a time. We're attending to every call and obtaining about 20% more bookings since adding virtual reception. The best part is we've now been able to eliminate our receptionist position altogether and shifted to an iPad-based self-checkin.

Andrea Miller

Diamond Body Sculpting

Edina, MN

APPT booking  SERVICE.

We can book appointments directly into your salon or spa scheduling software.

Our receptionists can also safely and securely add appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.

We work with most salon + spa web-based scheduling software; we generally don't support desktop systems such as Milano® but may make exceptions for accounts with 200+ Monthly CallsOur client spas and salons are responsible for providing a booking software, transmitting login information, and ensuring that we have functional access.


We want to support your beauty business.

Salons, Spas + Medspas, Plastic Surgeons & Cosmetic Dermatologists

Why can't I just let my callers go to voicemail?

You'll miss potential clients - and revenues.

85% of missed callers will NOT ultimately book an appointment with you - very few will even be willing to leave a voicemail message. Millennials and Gen Z clients are particularly averse to voicemails and prefer more instantaneous contact. To some extent, you'll never know how many clients you are missing by using voicemail exclusively as your clientele management solution. 

What is a salon + spa answering service?

salon or spa answering service answers client inquiries and messages remotely with the same white-glove service you offer to your in-salon clients. Prevent missed calls and missed bookings by ensuring that every inquiry is answered immediately. Your clients will never even realize we are not physically in the spa location. If you are searching for high-quality business support with client inquiries within your salon or spa business, we can help! 

Why isn't online salon + spa booking enough?

👉🏿 Traditional online booking can be inconvenient or challenging for busy clients on the go - who needs yet another login + password?⁠

👉🏽 You're wasting time on booking that could be spent focusing on the clients in your chair...and selling more retail!⁠

👉🏻 Clients want to speak to a human - establishing trust in your brand is important when they are entrusting a stranger with their beauty!⁠

our value.

If we book you just 1 appt. a month, 

our service could pay for itself. 

Customize your My Salon Desk Service.


     ⦿ Outbound Calls on Request

     ⦿ Custom Call Handling 

     ⦿ Dedicated Receptionist Team

⦿ Support with Sales + Promotions

⦿ Contact Funnels for New Leads

⦿ Reporting and Data Collection


Keep track of your usage - instantly.

Using our Text for Totals feature, you or your Tenants can text us anytime to receive an instant update with your plan usage. Monitor your usage and effectively manage your budget.

We're a PERFECT fit for MedSpas.

We have select receptionists with backgrounds in aesthetics, and we are also familiar with popular medspa brands.

   We have a dedicated + intelligent team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student.

   They maintain expertise on medical spa protocol;   Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands.

    They know all relevant details like contraindications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We can advise patients on surgical procedure, side effects / risks, estimated downtime, anticipated results, or even pre-qualify patients. for a Lip Flip procedure). We can advise patients on surgical procedure, side effects / risks, estimated downtime, anticipated results, or even pre-qualify patients.

   We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.

Esthetics Background


Med Spa Brands








Weoffer undeniable value.

Save money by implementing a virtual receptionist service within your salon, spa, or personal care business. 

spa bella
Open 8 hours daily, 5 days a week
4 stylist stations

Receives an average of 2 calls an hour



40 Hours per week

✔️ Unreliable

✔️ Extensive Training Time + Costs

✔️ High Turnover

✔️ Missed Calls After-Hours

$4500 / month



73.5 Reliable Hours per week

$1000 / month

76% savings!


▫️Small businesses seeking an affordable option

▫️Businesses needing help with overflow calls

▫️Enterprise + Franchise Locations

▫️Temporary Receptionist Replacement


Complete four easy steps tobegin your 

business journey with My Salon Desk!


Select + Subscribe to a Voice Plan that best suits your business needs and volume - estimate using previous phone records.


Your Concierge will immediately contact you to complete our self-guided intake process + Questionnaire.


Typically within no more than 3-5 business days, you will receive your new number or instructions for call forwarding. 


You can upgrade your plan to add Voicemail Service, SMS + other offerings within our client portal.

Frequently Asked Questions

Virtual Reception
Virtual Assistant
Add-Ons + Upgrades
Phone Numbers
Call Handling
Appt Booking
SMS / Text Messages
Business Solutions
Emails + Webchats
Medical Spas
Our Quality Service
Technical Support
Virtual Reception

What times do you answer the phones?

We answer the phone and respond to messages during our business hours.

After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and are closed on public holidays + observed holidays.

How does a Virtual Receptionist work?

Our experienced receptionists are trained to answer your client inquiries professionally based on your unique business details, and can leverage their industry acumen to answer general questions. Occasionally we may receive a client-specific inquiry that requires your attention; we'll transmit a message to you by text message or email at no additional cost!

As part of our Complimentary Appointment Booking Service, we can book appointments that as specifically requested by your clients; any unique scheduling parameters must be fully programmed into your scheduling software.

We can make outbound calls or send outbound messages or support your up-sale + marketing efforts on accounts with 750+ monthly calls. Please contact us regarding any additional customization requests.

Why do I need a Virtual Receptionist or Answering Service in my salon or spa?

Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available. 

It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist. 

Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table

Virtual Assistant

How does a Virtual Assistant work?

Our experienced Virtual Assistants are trained to handle your business processes professionally based on your unique business details, and can leverage their industry acumen to optimize your workflow. 

We can support Marketing efforts, SEO strategy, Order Processing, Tele-Marketing, Email  Newsletters, SMS Marketing, Client Follow-Up, and more!

Why do I need a Virtual Assistant in my salon or spa?

It's difficult to manage all of your own business tasks when operating a thriving beauty business. Moreover, Covid-19 has pushed many would-be assistants into gig work and has accelerated employee turnover.

Let us handle your staffing needs - save money + time while refocusing your energy on serving your clientele.

What is the difference between a VA and a Virtual Receptionist?

A Virtual Receptionist exclusively handles inbound calls and appointment scheduling, while a VA can also handle a variety of other tasks. Reception Plans bear fixed monthly pricing while VA Plans are priced hourly.


Where can I find Plan options?

Follow the link below:

How can I become a My Salon Desk Client?

Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines. 

Add-Ons + Upgrades

How do I select Add-Ons + Upgrades?

You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.

How does Voicemail Service work?

After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!


Your pricing seems high!

Trust us - it's not.

Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.

In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.

Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.

Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? We think not.

Do you offer custom Plans?

We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to

We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.

Is there a commitment or contract for Virtual Reception?

Enjoy your 1st Month of service with NO COMMITMENT!

After your 1st month, Plans require only 3 month contracts. Some of our optional Add-Ons + Business Solutions do require pre-payment.

Where can I find the current prices?

Just click the button below:

If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!

Phone Numbers

How do I forward calls?

Call Forwarding is simple!

You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.

If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.

Do I need a new business number?


If you wish to continue using your existing business number you may forward calls to My Salon Desk.

Call Handling

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

How do you know how to answer my calls?

You'll complete an Intake Questionnaire.

Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.

High-Volume Plans may have some additional features and customizations available - please contact us for more details.

Appt Booking

Can you book appointments?


We have dedicated associates that handle appointments - we can create appointments + also take card information. As a standard, we collect your clients' name, phone number, and email address, and we book appointments as specifically requested by your clients. And other unique scheduling parameters must be directly programmed into your software. 

What type of software do you work with?

We typically work with Cloud-Based / Web Booking Software.

Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.

SMS / Text Messages

How can I forward text messages?

Our NEW SMS Virtual Reception Service enables us to transmit 2-way text messages on your behalf! It's compatible with landlines, toll-free numbers, and VoIP solutions like Ring Central. 

For Cell Phone users: If your current cell phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients. 

How are text messages billed?

Pay only for outgoing messages.

We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency. 

Business Solutions

Do you offer any other Business Solutions?


Our Outbound Lead Marketing Feature is currently in development - stay Tuned!

Emails + Webchats

How do Emails work?

Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.

As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details. 

How does Web-Chat work?

We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session". 

Medical Spas

Do you work with Medspas?


We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!

They know all relevant details like contraindications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.

I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?


Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.

We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments. 

Our Quality Service

How can I trust the My Salon Desk Associates will provide good service?

Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.

We may be able to arrange a trial period in some cases - contact us for more details!

Is my login information safe with you?


None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.

Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!

Technical Support

Do I need to download an app?


Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!


What if I have a small business?

No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.

My clients don't usually speak English- are you multilingual?


We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.