my salon desk
US, CANADA + UK

WELCOME TO MY SALON DESK!

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MONITOR.

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833-993-2890

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PAYMENTS.

PAYMENTS

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SELF-SERVICE.

How do I change my software?
How do I edit call handling preferences?
I'm experiencing sound quality issues.
Other
How do I change my software?

Use the button below to visit our SendSafe Address™ where you can securely update your login details. Please note that we ask for 5 business days to make any software adjustments. Be sure to review our Software Protocol to ensure that your chosen software is compliant! We recommend consulting us BEFORE you select a new software.

Visit SendSafe Dropbox
How do I edit call handling preferences?

Please note that monthly Plans include our STANDARD SERVICE; requests to enable custom modifications that fall outside of our established standards will ONLY be considered within Plans in term commitments. Custom modifications include:

  • Requests to handle certain calls in a different manner
  • Scripts and sales trainings

If you'd like us to edit call handling preferences, send us an email BEFORE the start of the new calendar month.
I'm experiencing sound quality issues.

Our call center is powered by advanced HD VoIP technology with a 100% uptime SLA, so call quality issues are thankfully non-existent on our end. If your callers are complaining about call volume, or that they aren't being greeted at the start of the call, you are probably using a Multi-Step Forwarding Cascade. 


Multi-step forwarding cascade (where calls are not directly forwarded from your business number to us, and instead pass through other forwarding numbers first) are common with call tracking software; call quality issues are extremely common when forwarding via multiple VoIP numbers. For this reason, all Multi-step Forwarding Cascades are expressly PROHIBITED without prior approval from our IT Team. 

Other

Send an email to hello@mysalondesk.com, or initiate a web-chat with our Concierge Team. Please note that:

  • Plans with 50-55 monthly calls should anticipate a 24-hour turnaround
  • Larger Plans can expect a response within 4 hours (during regular Concierge Team hours)

my salon desk 

CURRENT CLIENT HOURS

MON - FRI 9 AM to 6 PM EST

Client Portal available 24 / 7


We do experience high contact volumes mid-day, but rest assured that we'll always return your contact swiftly!

CONTACT US

concierge@mysalondesk.com