Use the button below to visit our SendSafe Address™ where you can securely update your login details. Please note that we ask for 5 business days to make any software adjustments. Be sure to review our Software Protocol to ensure that your chosen software is compliant! We recommend consulting us BEFORE you select a new software.

Please note that monthly Plans include our STANDARD SERVICE; requests to enable custom modifications that fall outside of our established standards will ONLY be considered within Plans in term commitments. Custom modifications include:

• Requests to handle certain calls in a different manner
• Scripts and sales trainings

Our call center is powered by advanced HD VoIP technology with a 100% uptime SLA, so call quality issues are thankfully non-existent on our end. If your callers are complaining about call volume, or that they aren't being greeted at the start of the call, you are probably using a Multi-Step Forwarding Cascade. 

Multi-step forwarding cascade (where calls are not directly forwarded from your business number to us, and instead pass through other forwarding numbers first) are common with call tracking software; call quality issues are extremely common when forwarding via multiple VoIP numbers. For this reason, all Multi-step Forwarding Cascades are expressly PROHIBITED without prior approval from our IT Team. 

Send an email to hello@mysalondesk.com, or initiate a web-chat with our Concierge Team. Please note that:

• Plans with 50-55 monthly calls should anticipate a 24-hour turnaround
• Larger Plans can expect a response within 4 hours (during regular Concierge Team hours)