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Use the button below to visit our SendSafe Address™ where you can securely update your login details. Please note that we ask for 5 business days to make any software adjustments. Be sure to review our Software Protocol to ensure that your chosen software is compliant! We recommend consulting us BEFORE you select a new software.
Please note that monthly Plans include our STANDARD SERVICE; requests to enable custom modifications that fall outside of our established standards will ONLY be considered within Plans in term commitments. Custom modifications include:
- Requests to handle certain calls in a different manner
- Scripts and sales trainings
Our call center is powered by advanced HD VoIP technology with a 100% uptime SLA, so call quality issues are thankfully non-existent on our end. If your callers are complaining about call volume, or that they aren't being greeted at the start of the call, you are probably using a Multi-Step Forwarding Cascade.
Multi-step forwarding cascade (where calls are not directly forwarded from your business number to us, and instead pass through other forwarding numbers first) are common with call tracking software; call quality issues are extremely common when forwarding via multiple VoIP numbers. For this reason, all Multi-step Forwarding Cascades are expressly PROHIBITED without prior approval from our IT Team.
Send an email to firstname.lastname@example.org, or initiate a web-chat with our Concierge Team. Please note that:
- Plans with 50-55 monthly calls should anticipate a 24-hour turnaround
- Larger Plans can expect a response within 4 hours (during regular Concierge Team hours)
my salon desk ™
CURRENT CLIENT HOURS
MON - FRI 9 AM to 6 PM EST
Client Portal available 24 / 7
We do experience high contact volumes mid-day, but rest assured that we'll always return your contact swiftly!