Skip to main content
my medspa | my salon desk
MEDSPA and SALON OUTSOURCING

Quality Control: Maintaining Our White-Glove Service Commitment.

Learn How We Ensure Quality Control Across All Of Our Services & Platforms.

Answering Service for Medical Spas

We Specialize in Supporting Luxury Businesses, and Pride Ourselves in Delivering White-Glove Service.

We Specialize in Supporting Luxury Businesses, and Pride Ourselves in Delivering White-Glove Service.

For Medspas & Salons That Need More than just Someone to Answer the Phone.




For Medspas & Salons That Need More than just Someone to Answer the Phone.


Over the course of the past 6 years, we've learned what Medical Spas need most - inbound phone answering is great, but an omnichannel contact center is what salons & spas truly need. We're proud to be the first to provide a Full-Suite Remote Medspa Virtual Receptionist that can handle all of your client support needs to optimize your service standards.

BOOK A CALL ⟶
SECURITY & COMPLIANCE

We Meet Only the Highest Standards.

My Salon Desk provides omnichannel contact solutions for forward-thinking beauty business owners. All of our virtual receptionists are entirely US-based and our phone + omnichannel communications systems are fully HIPAA, PCI, and SOC-2 Compliant to ensure the highest levels of data protection for you and your clients. The beta version of My Salon Desk originally was launched in 2019 and we have proudly been specializing in salon, spa, and medspa businesses ever since. 

Keep Track of Important Call Details in Real Time.

We will soon be rolling out a Real-Time Contact Log that will provide details regarding incoming and outgoing calls / conversations including phone numbers, emails, disposition tracking, and an AI summary of the call. We also offer the option of post-call CSAT surveys. 

LEVEL II and UP

Communicate Directly with the Receptionists Handling your Calls.

Throughout the day, your Receptionists will be transmitting any messages or updates regarding your calls via our Portal. You have the ability to respond directly to the messages for clarification from the same Receptionists who handle your calls.

ALL PLANS

Get Expert Assistance within a Matter of Minutes.

Within the Helpdesk, you'll be able to find the answers to most of the frequently asked questions we received. You'll also be able to generate support tickets or Schedule a Call with a member of our Business Solutions Team. 

ALL PLANS

​​

Get to know our Receptionists.

We Only Hire the Best in the Industry.

We can say with certainty that we have the most highly qualified Call Center workforce serving Salons, Spas, Medspas, and other wellness business in the US & Canada. We're proud to count Medical Aestheticians, Nurses, and Master's Degree Students among our growing workforce.

A Minimum of 2 Years of Luxury In-Person Experience Required.

We have strict hiring requirements - we exclusively hire Receptionists who have front-desk or managerial experience in beauty & personal care industries. Our Medspa Receptionists are REQUIRED to have in-person Medspa experience - about 71% have direct experience as a Medspa provider. 



We Work in Small Cohorts to Better Serve Your Business.

Most Call Centers transmits incoming calls to any Receptionist on staff - we choose to limit your calls to a small team of approximately 5 receptionists to ensure that they are well acclimated to your unique business workflow.

Our Receptionists are Highly Educated and Well-Trained.

We have an intensive 4-Week Training Schedule to bring our Receptionists up to speed - during that time, all work is overseen by a Trainer who monitors their screen in real-time for accuracy. We regularly perform QC checks on our receptionists, especially as it pertains to scheduling. Over 88% of our Receptionists have completed at least some college coursework.


They're Highly-Compensated: $25-40 per Hour.

Rest assured knowing that your Receptionists are adequately motivated to perform their best work. We offer the highest pay-rates in the industry, in addition to ample opportunities for bonuses. 

Where are your Receptionists located?

We are proud to be 100% US-Based. Almost all of our Receptionists work from our Boston Call Center - we prefer in-person work to maximize call quality. Some of our most senior Account Managers and Lead Receptionists work remotely from HIPAA-compliant secure workstations with noise-cancelling software for your caller's ease of hearing.

Can I train my Receptionists? How will you know how to answer my calls?

Absolutely - when you subscribe to our service, you'll have the option to complete an Intake Questionnaire - this form contains all of the relevant items we would need to answer all of your calls. 


If you have upcoming specials, promotions, or other marketing initiatives, you can instantly update the receptionists by submitting a Form within the Client Portal. If you prefer to communicate via phone call, you will also be able to contact the member of our Business Solutions Team who assisted you during your Plan selection process. They are generally available for quick chats throughout the day, but for an extensive meeting you'll be able to arrange a time for a phone call.

How do I communicate with my Receptionists?

You can ask questions RE messages you received by replying directly to the message. If you have major updates to your business workflow, you can complete the appropriate form within our Client Portal - we'll ensure that your Receptionists are brought up to speed and follow-up on any issues. 

We're Confident that My Salon Desk will Optimize Your Workflow & Improve Your Revenue, and Boost Patient Acquisition.


No Commitment.

We're proud to provide a No Commitment period with ALL of our Plans - avoid getting locked into a lengthy contract that doesn't meet your needs.

SpamShield™

Never pay for Spam Calls or Robo-Calls at My Salon Desk. We implement this Complimentary Add-On to all Accounts to  ensure fair billing for all of our business clients.

CSAT Surveys

We're happy to add a Customer Satisfaction survey at the end of your calls to ensure that our Receptionist Team is maintaining white-glove service standards.

Check-Ins.

If needed, a member of our Business Solutions Team is happy to schedule regular check-ins regarding your account to ensure that we're best serving your needs.

We've Supported Some of the Best-Rated 

Medspas & Salons Across the Country.

We're More Than Just a Medspa Answering Service or Medspa Virtual Receptionist.

BOOK A CALL ⟶

Soluma Aesthetics 

OVIEDO & ORLANDO, FL

Nu Beauty Aesthetics 

CORONA & DIAMOND BAR, CA

Units Injection Spa

PHOENIX, AZ

Rewind MD

SOLANA, CA