my salon desk
US, CANADA + UK


Virtual Assistants
for BEAUTY, FASHION + LIFESTYLE 

STARTUPS  |  INDIE  |  ENTERPRISE

Specialty Answering Service for Beauty E-Commerce

Streamline your Business Workflow with a bespoke Support Team.

Our Virtual Assistants perform critical business functions as if we were working directly within your brand - your customers will NEVER know the difference.

OMNICHANNEL

Client Contact


Marketing


Task Management


I N T R O D U C I N G
VIRTUAL Salesforce™

salon + spa lead generation

Virtual Salesforce

salon + spa lead generation
VIEW LIVE DEMO NOW

We support customers however you need.


Who couldn't use a bit of an assist once in a while? 


For a smaller business, hiring an assistant is usually out of the budget. My Salon Desk makes the prospects of having a remote Virtual Assistant a reality for small and medium sized businesses. 


In addition to basic tasks, our highly-trained Virtual Assistants can also handle complex + recurring requests as needed. 


Data Entry + Updates  |  New Client Intake   |   Existing Client Follow-Up   |   Inventory Management   |   Business Data Analytics 

    LOGISTICS

    Pre-pay for Hourly Support within Monthly Packages. Our VAs can perform tasks on a Weekly or Daily Recurring basis depending on the size of your Plan. 

    CALL OR TEXT 

    765-MY-SUITE

    to TEST CUSTOM PHONE SETUP

    Outsourced Beauty Contact Center

    CLIENT CONTACT

    We can connect with your clientele via phone call, text, email, or even web-chat.

    SOCIAL MEDIA

    We can help schedule + plan posts, reply to Instagram comments, and manage DM inquiries.

    MARKETING + E-COMMERCE

    We help with Emails, Texts, SEO, Ads + can integrate directly with Lead Ads + Facebook Messenger.

    CUSTOM TASK MANAGEMENT

    Your wish is our command - we can develop bespoke solutions for your business needs.

    VIEW PLANS + PRICING

    We Offer Full-Scale Outsourced Support.

    We don't just answer calls; We handle them. 

    Project Manager

    All VA clients are assigned a dedicated Project Manager who can identify the scope of your project and recommend the ideal Plan for your needs.

    Recurring + Ad-Hoc Support

    Our Virtual Assistants can complete tasks on a recurring or as-needed basis. Schedule tasks to be completed daily, weekly, or monthly.

    +

    Here's a sample of what we can do for you:

    Scheduling
    Order Processing
    Customer Management
    Marketing
    Task Management
    Scheduling
    • Our Virtual Assistants can schedule appointments directly into the Cloud-Based software of your choosing.
    • We can support card-on-file requirements, class session booking, house-call bookings, processing / buffer time and more!
    • If your Scheduling Software is API-enabled, we can help you instantly fill openings and cancellations from your waitlist
    Order Processing
    • Our Virtual Assistants can process client orders and payments over the phone directly into your business software.
    • We can support Inventory Management and Re-Ordering needs
    • We can leverage Stripe® to process orders on your behalf that will be routed directly into your own Merchant Accounts.
    • We can send Self-Checkout links to clients, enabling them to checkout from their smartphones.
    Customer Management
    • We can perform outbound Client Follow-ups + Client Check-in or we can reach out to Cold Leads and Churned Clients for recovery
    • We can complete Confirmation Calls, Client Intake Interviews, Discovery Calls, or Lead Qualification
    • We can track customer contact, enter customer notes, and generate customer tickets for follow-up
    Marketing
    • We can promote and transmit Client Offers + Specials, Emails, Newsletters, Text Messages, or Letters to segments of your client base
    • Based on your specifications, we are happy to perform Virtual or Live Consultations and make recommendations for services + products. Video Chat Consultations for cosmetics or skincare assessments are coming soon!
    • SEO Strategy Optimization and customized Blog Development / Content Writing to Boost your business to the top of search results.
    Task Management

    • We'll complete items on your To-Do List as needed or on a fixed regular schedule
    • We can help you complete Data Entry, Data Analysis, or generate custom Business Data Dashboards
    • We can instantly send information to Zendesk, Zoho, Pipedrive, Salesforce and more!
    REQUEST CUSTOM PLAN

    We work with all sectors of the beauty + lifestyle industries.

    SALONS + BARBERS

    DAY SPAS

    MEDICAL SPAS

    MASSAGE THERAPY

    BEAUTY DEVICES

    SKINCARE

    COSMETICS

    HAIRCARE

    FITNESS STUDIOS

    FASHION APPAREL

    BOUTIQUES

    WEDDING

    COACHES

    HEALTH FOODS

    SAUNAS

    NUTRITIONISTS

    VIEW PLANS + PRICING
    Specialty Answering Service for Cosmetic Medicine

    Support your clients with a branded + luxury Virtual Assistant Solution

    Our VAs become an extension of your brand and an excellent first-line of your business. The beauty + lifestyle industries draw in $400+ billion annually; an increasingly competitive retail landscape make it imperative that you extend the highest quality of instant assistance. Our pre-existing training eliminates the need for expensive monthly minimums, training fees, and long-term contracts; we are an excellent option for indie & start-up businesses.

    We know Ecommerce.


    Read more about how My Salon Desk supported Tanya Hill and professional salon distributor Beauty for Good

    Coming Soon!

    Our Virtual Assistant Features

    Bespoke Service

    Our Answering Service is customized to the unique needs of beauty + lifestyle businesses.

    Custom Greeting

    You can select a custom advertisement or song to play when clients call.

    US-Based Receptionists

    All of our Vas are based in the US; 100% have a Bachelor's degree.

    High-Quality Service

    We intensively train our Virtual Assistants on the principles of white-glove client service.

    Task Management

    We can act as a "Virtual Assistant" for your business and support common tasks.

    Portal + Concierge

    Your will have 24/7 access to a custom portal and convenient access to our Client Concierge Team.

    Industry-Trained

    Our Virtual Assistants are required to have at least 2 years experience in the industries we support.

    Integrations

    We can integrate directly into your Online Calendar, CRM, Order Management Software, etc.


    Free Follow Up

    We relay messages to you at no extra charge via SMS.


    Custom Contact Routing

    Our Answering Service is customized to the unique needs of beauty + lifestyle businesses.

    E-Commerce Savvy

    We are familiar with all common E-commerce platforms like Shopify® and can help with orders + payments.

    Text for Totals

    With convenient pay-per-call billing, view your real-time usage 24/7 via text and manage your expenses.

    Welcome to the 
    future of business operation.

    anc

    Welcome to the future of business operation.

    Covid-19 has forced all small, medium, and enterprise business owners to rethink staffing. 

    Remote + contractor support are now norms, but too often niche industries are left out of mainstream offerings.

    Companies providing remote customer service for beauty, fitness + lifestyle businesses often require large minimum contracts for custom support. 

    My Salon Desk is filling this void by providing experienced US-based Virtual Assistants that can be trained to your business needs. 

    AFFORDABLE SUPPORT FOR BUSINESSES OF ALL SIZES

    CUSTOMIZE THE SERVICE TO YOUR UNIQUE NEEDS

    STARTING AT ONLY $11.99 / HOUR WITH NO CONTRACT

    anc

    Welcome to the future of business operation.

    AFFORDABLE SUPPORT FOR BUSINESSES OF ALL SIZES

    CUSTOMIZE THE SERVICE TO YOUR UNIQUE NEEDS

    STARTING AT ONLY $11.99 / Month WITH NO CONTRACT

    Simplify Your Workflow with

    AUTOMATION

    SMS or Email Caller Follow-Up


    We can send a custom text or email to segments of your callers.


    CRM Management


    We can qualify leads and/or transmit client details directly into your CRM.

    Zapier®


    Our phone + omnichannel contact platform is fully API-enabled; explore 1000s of potential integrations.

    VIEW PLANS + PRICING

    We're better than the rest.

    We happily take in the disgruntled clients of our Answering Service competitors because we specialize in beauty + lifestyle businesses.

    Our Clients 🖤 Us

    We've supported beauty, personal care + lifestyle clients across the US and Canada since 2019, and we're proud to have earned a reputation for excellence.

    My Salon Desk Call Center Outsourcing

    My Salon Desk transformed my growing beauty business into a well-oiled machine! I launched my business in the midst of Covid-19 and had an IMPOSSIBLE time finding quality staff to help with clerical needs and reception. My Virtual Reception + Assistant teams have been a God-send and were critical to my growth. I've earned an additional $130,000 during 2021 thanks in large part to the support I've gotten. Keep up the amazing work!

    MINDY - Boston, MA Beauty Start-Up

    NEED LIVE 

    ASSISTANCE?


    We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.

    SCHEDULE A PHONE CALL NOW!


    Our Plans + Pricing

    Essentials
    Executive
    Higher Volume
    Essentials

     NO COMMITMENT required       Excess hours: $20 / Hour

    $19.49 / Hour    
    Packages of 15, 25 or 40 Hours per Month + Complimentary Project Management
    Includes Tasks that require completion on a Weekly or Monthly Recurring Basis
    Executive

     3 MONTH COMMITMENT required       Excess hours: $15 / Hour

    $19 / Hour    
    Packages of 50, 70, 95 or 125 Hours per Month + Complimentary Expert Project Management
    Includes Ad-Hoc Tasks as well as Tasks that require completion on a Daily, Weekly, or Monthly Recurring Basis.
    *Smaller Packages are available for existing Virtual Reception clients.
    Higher Volume

    Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

     Custom Call Routing + Forwarding

     Custom Messaging + Call Reporting

     Recurring + Ad-hoc Outbound Calling 

     Custom API Integrations + Call Analytics

     Priority Access to Concierge Team via SMS

     Option to Port Number to Facilitate 2-Way Texting

     Custom Outbound New Lead Marketing Funnels

     Opportunity to Develop Collaborative Sales Strategy

    CONTACT US FOR PRICING.

    3 month service agreement required.

    REQUEST CUSTOM PLAN
    BPO for beauty, cosmetics, skincare, fashion and wellness

    Keep track of your usage - instantly.

    Using our Text for Totals feature, you can text us anytime to receive an instant update with your plan usage. Monitor your usage and effectively manage your budget.

    ✓  CLEAR PRICING

    We charge per hourThis simplifies and streamlines our service, and also incentivizes better quality client support.


    ✓ STAY IN BUDGET

    You can easily cap spending at the price-point of your choosing and enjoy no hidden fees.



    QUICK ONBOARD

    We move quickly + efficiently here at My Salon Desk - once you subscribe to a plan, we can have your service up + running within 1-2 days. 



    Some of our Plan Add-Ons...

    Business Phone Number

    Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing.


    Custom Welcome Greeting

    You can leverage the moment of time before client calls are connected to our receptionists to boost branding, marketing, and client education efforts - play a custom recorded greeting before every call connects.

    Voicemail Service

    Normally after hours you'd have to re-route calls back to your phone line. If you'd like, we can review + respond to your messages - and you can save yourself the trouble of turning on and off your forwarding settings daily.

    Instant Call Notification

    If you need to know who's calling at all times, we can easily send a text message containing the incoming caller's phone number and the timestamp immediately after each call.

    Custom Software Projects

    Our IT Team is happy to explore custom solutions to support a variety of complex business needs that may require direct integration to our system.


    IVR Menu

    Route Calls appropriately using a custom developed IVR, which will enable your customers to obtain necessary information without using your Plan balance.

    Complex Task Completion

    Get support with forms of Virtual Assistant support included within our Specialty Support Service that require advanced training, knowledge + additional time from our Receptionists.

    On-Demand Support

    While our VAs are not typically available on-demand, this Add-On enables instant support with tasks as needed.

    We offer a streamlined startup process.

    1

    Schedule a Discovery Call with the My Salon Desk Team.

    2

    Complete our intake process - we'll guide Tenants throughout.

    3

    Customize + Upgrade your plan with Add-Ons.

    4

    You can start using your service typically within 1-2 days! 

    ​Schedule a Discovery Call.

    FREQUENTLY ASKED QUESTIONS

    G E N E R A L

    Are your Virtual Assistants US-based or in another country?

    We're proudly based in the US, and all VAs are in the US!

    Our receptionists are all based within the US, meaning they are very familiar with North American beauty protocol and product lines. We NEVER use foreign-based Receptionists. 


    Just FYI, we require our VAs to have at least 2 years of professional industry experience within their respective industries. Fun fact: 100% of our VAs have a bachelor's degree! 

    How does the Onboarding Process Work?
    ​It can take as little as 1-2 days - we're here for you every step of the way.

    Our Business Development Team + your dedicated Onboarding Specialist will support you on your journey towards My Salon Desk Service.

    What industries do you work with?

    Any business involved in beauty, cosmetology, aesthetics, fashion, fitness, or wellness.

    We certainly know beauty: Blowouts, Barbering, Cuts, Color, Braids, Weaves, Extensions, Up-Dos, Weddings, Makeup Artistry, Lash Extensions, Permanent Makeup, Brow Design, Manicures + Pedicures, Nail Design, Ear Piercing, Tattoo Art, General Aesthetics (facials, light peels, derma planing, Microderm, etc.), Wax + Sugar Hair Removal, Laser Hair Removal, Massage + Reflexology, Cryolipsosis (e.g. Coolsculpting®), EMS, Radiofrequency, Microneedling, Dermal Fillers, Wrinkle Relaxers...you name it!


    Manufacturers of beauty devices such as hair straighteners, curling irons, hair dryers, facial rollers, steamers, EMS or Radiofrequency machines, LED light therapy machines, in-home laser or IPL machines will be well served by our Virtual Receptionists. Retailers of cosmetics and skincare products can rest assured that their customers will receive white-glove service across multiple channels.


    Fashion apparel retailers, jewelry purveyors, bridal boutique owners and fashion boutique owners, and other retailers will all experience an improved workflow by implementing a live Remote Call Center.


    In addition to general gym + fitness centers, our live Virtual Receptionists are familiar with popular boutique fitness offerings such as Spin Cycling, Yoga, Pilates, Pole Fitness, Dance Studios, Weight Training, Crossfit, and Barre Fitness. 


    Wellness providers such as Nutritionists, Juice Bar / Fresh Food purveyors, Meal Delivery Services, Personal Trainers, Life Coaches, Wellness Coaches, Counselors, Massage Therapists, and IV Therapy providers can also benefit from a bespoke Answering Service.

    How do you protect the privacy of clients + customers?

    We take privacy seriously.

    All of our communication methods are protected with the highest levels of security and encryption - our phone systems are both PCI and HIPAA-compliant and meet SOC 2 security standards. In line with our Terms of Service we do not make any claims to the client or customer data in your software.

    S E R V I C E

    How do you learn to handle my business?

    ​You'll complete an Streamlined Client Onboarding.

    Upon subscription, you'll have a meeting with your designated Project Manager that will provide enough information for us to professionally support your business. Our receptionists are industry-experienced and highly trained in the provision of white-glove service, so you can save yourself the trouble of providing additional scripts or training.


    Our Receptionists complete tasks on a Weekly or Monthly Recurring basis within our Essentials Plan, but can also complete Daily Recurring Tasks within our Executive Plan. Ad-Hoc (as-needed) Tasks can be requested with at least 24 hours notice for Executive Plan-Holders.


    Any other notes, scripts, reports, tasks, are not included as part of our standard service offering and may incur additional costs. 

    Do you make outbound calls or texts?

    Yes!

    We can confirm appointments, follow-up on concerns, collect payments...you name it!

    How are Voicemails handled?

    We can help with that!

    We offer Voicemail Service, through which we'll handle phone calls forwarded our way after hours - we'll listen to and address any voicemails received the following day, and make follow-up calls if needed. 

    How do I receive updates regarding clients?

    By text message, or App Notification.

    Your scheduling software or CRM mobile app will automatically send SMS messages and app notifications for any new, edited, or canceled appointment as well as other notifications  We also will transmit any client-specific inquiries we receive by phone as SMS messages.

    Welcome to the Future of Beauty.

    We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.

    Learn More
    Virtual Assistant for Salons and Spas