Virtual Receptionist Service
LUXURY SALONS, MED-SPAS + SALON SUITES
Rated EXCELLENT on TrustPilot.
We convert more than 90% of 1st time callers into clients with scheduled appointments.
Voice Calls
SMS / Text +
Social Media
Email + Webchat
Scheduling Directly
into Your Software
Begin within only 24 hours.
✓ We already have beauty expertise
✓ We're already familiar with beauty software
✓ We're extensively trained in white-glove service
✓ No additional scripts or training are required!
92%
of our Receptionists have a Bachelor's degree or are currently in pursuit of one - and at least 2 yrs of industry experience.
They come to us from:
the Spa at Equinox®
Bliss at the W Hotel®
Aveda® Salons
And other luxury spas + salons
STANDARDS OF SERVICE
Additional customizations are available for enterprise clients.
Business Greeting
Answer Inquiries
Appointment Booking
We handle clients wherever they are.
HOURS OF OPERATION
for all time zones excluding holidays;
| Sunday to Saturday |
| 9 am - 7:30 pm |
Extended (8a-9p) & Holiday Coverage available
VOICE CALLS
We answer client calls, provide information according to your unique business logistics + book appointments.
TEXT / SMS
Support Millenial + Gen Z Tenants and clients with instant access to support via SMS.
WEB CHAT -- COMING SOON!
50% of clients locate their salons online - assist your tech-savvy clients on your site.
SOCIAL MEDIA -- NEW!
Social Media has now taken over the beauty industry landscape - My Salon Desk offers quick + immediate response to your inquiries.
EMAIL -- NEW!
If you have a web-form currently collecting leads, let our receptionists respond to your clients and secure more bookings.
Salons
We service salons + barbershops of all sizes, including nail, eyelash, and brow design specialty salons.
MedSpas
Most of our current clientele are medical spas - we have a select cohort of receptionist with advanced training.
Spas
We also offer our virtual answering service to day spas, massage therapists, tattoo artists, and others.
Suites
Add a valuable perk to your salon suite and improve Tenant retention.
We work with upmarket + luxury businesses in the beauty industry.
PLUS MORE!
✓ Hair Extensions
✓ Lash Extensions
✓ Permanent Makeup
✓ Tattoos + Piercings
✓ Chemical Peels
✓ Fillers + Injectables
✓ Body Sculpting
✓ Surgical Enhancement
✓ Massage Therapy
✓ Saunas + Halotherapy
✓ IV Therapy
✓ And More!
We provide an extensive range of feature offerings.
We Support Key Performance Indicators.
85% of clients will not end up booking an appointment if their call goes unanswered, even if you attempt to return their phone call at a later point in time. Capture more of your client leads by providing high-quality service to your clients throughout the day.
In the salon + spa industries, retail sales make the difference between a business that is profitable and a business that barely makes even. Because of our associates' extensive experience and training, we are able to work as a collaborative sales team with your staff. We can support business specials + discounts, as well as "warming" clients for products you plan to use and sell.
For accounts with 750+ calls / month.
We offer white-glove service to your clients on your behalf. Clients are frequently left frustrated by time-consuming online booking software - especially when clients simply want to inquire about availability. Clients on the go + in older generations may choose to book elsewhere if their call is not immediately answered.
Furthermore, there's no way to put ALL the relevant information clients need on a website! Clients still may have questions about which treatment / procedure is best for them, customized treatments, concerns + complaints - the list goes on and on! It's hard enough managing in-person clients - let us assist you with providing seamless service to your clients - they truly will never know we're not there in person!
Many salons + spas understand the importance of a skilled + knowledgeable receptionist, but choose to forego one due to the cost. In-person receptionists can cost you up to $5000 a month! Then there's also the issue of unreliability, tardiness, bad attitudes, etc.
We provide an affordable alternative to the time-consuming and frustrating hiring process. We are reliable and trustworthy, and we actually know how to give top-quality service + sell product!
We're better than the rest.
We happily take in the disgruntled clients of our competitors.
1
We can address 98% of client concerns without disturbing you.
Beauty industry expertise...
The other services make chronic scheduling errors and have little to no understanding of our industry.
For example, they wouldn't know how many units of Botox are typically needed per treatment area.
Trust us, we've heard it all.
2
Our Hours Make Sense.
9 AM to 7:30 PM in ALL time zones...
We're open 9 am to 7:30 pm everyday in ALL time zones, while many answering services only provide service in the Eastern time zone on weekdays.
Incentivizing quality...
Billing per-call as opposed to per-minute prevents our receptionists from rushing, and enables an excellent client rapport - new MedSpa clients typically require 7-15 minute calls before they'll book!
3
Our Billing Structure Makes $ense.
We can handle it all, and we're HIPAA Compliant.
Our receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time.
COMPLIMENTARY
APPOINTMENT BOOKING
We can book and edit appointments directly into your salon or spa scheduling software.
Our receptionists can also safely and securely add or edit appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.
We work with most salon + spa web-based scheduling software; we generally don't support desktop systems such as Milano® but may make exceptions for accounts with 200+ Monthly Calls. Our client spas and salons are responsible for providing a booking software, transmitting login information, and ensuring that we have functional access.
NEED LIVE
ASSISTANCE?
We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.
Hear from our Clients
We support businesses of all sizes and from all specialities of beauty + personal care.
"My Salon Desk is simple to implement and actually works. I've captured more patients and surpassed my typical earnings."
Cam Peator, RN
"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call."
Andrea Miller
Start Typing your Question to Find Fast Answers to Common Questions...
Business Development Tools
Beyond answering your clients' calls and text messages, My Salon Desk is a full suite business service for your Salon, Spa, Medspa, or Salon Suites Business. Most answering services or virtual receptionists simply record messages or forward calls. We can guide your clients with selecting services, purchasing retail products, and driving more revenue towards your business.
Sales + Promotions
Our receptionists are skilled in securing + up-selling clients to book services, as well as pre-selling clients for in-person product sales (200+ monthly calls required).
Instant Consults
Using our Instant Consultations video-chat feature, our skilled receptionists have been able to review potential clients' selfies to determine their best service options.
Coming Soon!
Recorded Greetings
You have the option of adding a customized recorded greeting to the start of each call, where you can promote sales + specials to your clients.
Outbound Calls
For larger Plans with 750+ Calls, we also are able to make outbound marketing, re-booking, or scheduling calls to your top clients.
Complete four easy steps to begin your business journey with My Salon Desk!
1
Select + Subscribe to a Voice Plan that best suits your business needs and volume - estimate using previous phone records.
2
Your Concierge will immediately contact you to complete our self-guided intake process + Questionnaire.
3
Typically within no more than 24 hours, you will receive your new number or instructions for call forwarding.
4
You can upgrade your plan to add Voicemail Service, SMS + other offerings within our client portal.
Seamless + simple.
Are you scared about introducing new technology into your business?
Don't worry!
My Salon Desk salon + spa answering service receptionists will quickly begin supporting the workflow of your salon. The process is completed from start to finish within 24 hours.
Need more tech support?
Frequently Asked Questions
What times do you answer the phones?
We answer the phone and respond to messages during our business hours:
9 am to 7:30 pm Sunday to Saturday
across all American + Canadian time-zones. Extended Coverage is available from 8 am - 9 pm available for an add'l charge.
After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and are closed on public holidays + observed holidays.
How does a Virtual Receptionist work?
Our experienced receptionists are trained to answer your client inquiries professionally based on your unique business details, and can leverage their industry acumen to answer general questions. Occasionally we may receive a client-specific inquiry that requires your attention; we'll transmit a message to you by text message or email at no additional cost!
As part of our Complimentary Appointment Booking Service, we can book and edit appointments that as specifically requested by your clients; any unique scheduling parameters must be fully programmed into your scheduling software.
We can make outbound calls or send outbound messages or support your up-sale + marketing efforts on accounts with 750+ monthly calls. Please contact us regarding any additional customization requests.
Why do I need a Virtual Receptionist or Answering Service in my salon or spa?
Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available.
It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist.
Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table!
Can I mix and match plans?
Yes, but a Voice Plan is required.
After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like.
How can I become a My Salon Desk Client?
Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines.
What are Essentials Plans?
Essentials Plans are steeply discounted from our typical pricing. While most of your calls will be immediately answered, during extreme peak calling periods your callers may be subject to wait times prior to connecting to our Receptionists (average wait times are under 30 seconds). They would maintain the option to request a call back at their convenience if they don't have time to wait.
Not all Add-Ons will be available for Essentials Plans, but our $150 EXPRESS Onboarding Add-On is required.
How do I select Add-Ons + Upgrades?
You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.
How does Voicemail Service work?
After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!
Your pricing seems high!
Trust us - it's not.
Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.
In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.
Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.
Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? We think not.
Do you offer custom Plans?
We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to hello@mysalondesk.com.
We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.
Is there a commitment or contract for Virtual Reception?
Only for Plans with more than 200 Monthly Calls.
Our lower-volume Virtual Reception Plans do not require a commitment or contract - they're all monthly plans. Edit your Plan anytime!
Plans with more than 200 Monthly calls require only 3 month contracts, while some of our optional Add-Ons + Business Solutions do require pre-payment.
Where can I find the current prices?
Just click the button below:
If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!
How do I forward calls?
Call Forwarding is simple!
You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.
If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.
Do I need a new business number?
Nope!
If you wish to continue using your existing business number you may forward calls to My Salon Desk.
How do you update me on client inquiries?
Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.
How do you know how to answer my calls?
You'll complete an Intake Questionnaire.
Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.
High-Volume Plans may have some additional features and customizations available - please contact us for more details.
Can you book and edit appointments?
Yes!
If you give us access to your booking software, we will be happy to edit your bookings.
We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take card information. As a standard, we collect your clients' name, phone number, and email address, and we book appointments as specifically requested by your clients. And other unique scheduling parameters must be directly programmed into your software.
What type of software do you work with?
We typically work with Cloud-Based / Web Booking Software, but may make exceptions for accounts with 200+ Monthly Calls.
Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.
How can I forward text messages?
If your current business phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients.
Currently, the most common use-cases for texting are either outbound lead nurturing (we'll text leads that complete online web-forms on your website or online ads) or SMS response - if we make an outbound call to one of your patients / clients and they text us in response (it happens more often than you'd think!).
How are text messages billed?
Pay only for outgoing messages.
We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency.
Do you offer any other Business Solutions?
Yes!
Our Outbound Lead Marketing Feature is currently in development - stay Tuned!
How do Emails work?
Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.
As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details.
How does Web-Chat work?
We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session".
Do you work with Medspas?
Absolutely!
We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!
They know all relevant details like contraindications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.
I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?
Certainly!
Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.
We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments.
How can I trust the My Salon Desk Associates will provide good service?
Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.
We may be able to arrange a trial period in some cases - contact us for more details!
Is my login information safe with you?
Absolutely!
None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.
Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!
Do I need to download an app?
Nope!
Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!
What if I have a small business?
No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.
My clients don't usually speak English- are you multilingual?
Soon!
We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.
