my salon desk cares.
We want to support you through the Covid-19 pandemic.
Enjoy 10% off your first 3 months of any Low / Medium Volume Voice Salon + Day Spa Plan.
Limited quantity of this offer available.*
to help you capture every client inquiry,
we offer virtual reception.
We handle clients wherever they are.
Hours of Operation:
Sun to Sat 8 am - 9 pm
(for all time zones in the US + Canada)
We work with a variety of beauty industries.
P L U S
Peels | Fillers + Injectables | Lash Extensions | Perm. Makeup | Hair Removal
We Support Key Performance Indicators.
85% of clients will not end up booking an appointment if their call goes unanswered, even if you attempt to return their phone call at a later point in time. Capture more of your client leads by providing high-quality service to your clients throughout the day.
In the salon + spa industries, retail sales make the difference between a business that is profitable and a business that barely makes even. Because of our associates' extensive experience and training, we are able to work as a collaborative sales team with your staff. We can support business specials + discounts, as well as "warming" clients for products you plan to use and sell.
We offer white-glove service to your clients on your behalf. Clients are frequently left frustrated by time-consuming online booking software - especially when clients simply want to inquire about availability. Clients on the go + in older generations may choose to book elsewhere if their call is not immediately answered.
Furthermore, there's no way to put ALL the relevant information clients need on a website! Clients still may have questions about which treatment / procedure is best for them, customized treatments, concerns + complaints - the list goes on and on! It's hard enough managing in-person clients - let us assist you with providing seamless service to your clients - they truly will never know we're not there in person!
Many salons + spas understand the importance of a skilled + knowledgeable receptionist, but choose to forego one due to the cost. In-person receptionists can cost you up to $5000 a month! Then there's also the issue of unreliability, tardiness, bad attitudes, etc.
We provide an affordable alternative to the time-consuming and frustrating hiring process. We are reliable and trustworthy, and we actually know how to give top-quality service + sell product!
We're better than the rest.
We happily take in the disgruntled clients of our competitors.
We actually know the beauty industry and can address 98% of client concerns without disturbing your workflow.
The other services make chronic scheduling errors and have little to no understanding of our industry - for example, they wouldn't know to book a color appointment for a client immediately prior to their cutting appointment, or how many units of Botox are typically needed per treatment area. Trust us, we've heard it all.
Our Concierge Team provides instant support throughout the day.
You will have convenient access to us by phone, text, or email - all day. Is a stylist heading home early? Shoot us a quick text and we'll instantly start calling their clients to re-book. Did you get a cancellation? Call us and we'll start contacting guests on your waitlist. We're here ASAP to support your dynamic needs.
Our hours + billing structure actually makes sense for the beauty industry.
We're open 8 am to 9 pm everyday in ALL time zones, while many answering services only provide service in the Eastern time zone on weekdays.
Billing per-call as opposed to per-minute prevents our receptionists from rushing, and enables an excellent client rapport - new MedSpa clients typically require 5-15 minute calls before they'll book!
8 am - 9 pm
Sunday to Saturday
(for all time zones in the US + Canada)
We can handle it all.
Our receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time.
Our receptionists can safely and securely add or edit appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.
We obtain login information via a secure HIPAA-compliant encrypted messaging software. We enter your password into an encrypted Password Vault - each of our receptionists can access the Vault using their own individual logins, but they cannot view any passwords in plain-text.
Our contact services are also fully HIPAA-Compliant:
- Voice Calls
- Text-based Web Chat
- Video Chat Info-Sessions
- Client Text Messaging / SMS
- Follow-Up Email
When you opt-in to MSD Appointment Booking, you save $1.50 per call - click below to view our plan options.
Beyond answering your clients' calls and text messages, My Salon Desk is a full suite business service for your Salon, Spa, Medspa, or Salon Suites Business. Most answering services or virtual receptionists simply record messages or forward calls. We can guide your clients with selecting services, purchasing retail products, and driving more revenue towards your business.
Do you have a service offering or retail product that you'd like to promote? Our receptionists are skilled in securing + up-selling clients to book services, as well as pre-selling clients for in-person product sales.
Do you require consultations before booking appointments? Using Snap Snip, our skilled cosmetology / esthetics trained receptionists have been able to review potential clients' selfies to determine their best service options.
You have the option of adding a customized recorded greeting to the start of each call, where you can promote sales + specials to your clients. We also are able to make outbound marketing or re-booking calls to your top clients.
Omnichannel Clientele Management
Unify your Clientele Management with omnichannel white-glove service. The same dedicated small team of receptionists will handle inquiries via incoming + outgoing calls, custom web-chat widgets, text message, Facebook, or Twitter.
Dedicated Group of Receptionists
Web-Chat, Email + Social Media
Voice + SMS
HEAR from our clients...
Salon + Spa Owner
$ More Money $
Cameron increased her monthly earnings by $6,300 after three months of virtual reception and business solutions.
Cameron's average online ratings increased from 3.8 to 4.2 across all platforms, and she gained key followers in her local market.
Cameron's custom marketing strategy boosted her engagement so much that she earned a collaboration deal with an indie brand!
Seamless + simple.
Are you scared about introducing new technology into your business?
My Salon Desk salon + spa answering service receptionists will quickly begin supporting the workflow of your salon. The process is completed from start to finish
within 24 hours.
here's how it all works...
1. Select a Plan
Pick the plan that you need by guessing the total calls per hour in the morning, afternoon, and evening for weekdays + weekends. Contact us if you need help!
2. Intake Survey
Don't worry - we do most of the work by researching your website (if you have one). Help us fill in the blanks! We'll also advise you on the best way to set up your phone lines.
3. Get Started!
Start using your service within 24 hours of subscribing! We will email you your forwarding number and instructions for setting up phone lines. Don't worry - it's easy!
4. Plan Upgrades
Once you've got the voice plan going, you can feel free to add on text messaging or web-chats. You can also customize the greeting message your clients hear when they call.
AFFORDABLE CUSTOM PRICING
No Monthly Fees, Start-up Fees, or Follow-Up Messaging Fees!
SALONS + SPAS
This plan is best suited for newer locations in operation for less than a year.
Free up your time for servicing in-person clients and growing your business.
Voice 50 calls
Text 30 responses
Web-chat 10 sessions
For the spa or salon that is filling its roster of regular clientele.
Gain the flexibility to focus on developing skills as a business-person.
Voice 120 calls
Text 75 responses
Web-chat 30 sessions
Congratulations! You are nearing the transition into a full-scale business.
As you rise, be sure to provide top-tier care for your clientele.
Voice 300 calls
Text 250 responses
Web-chat 50 sessions
SALONS + SPAS
For the locations with a full book, maximize your time with clients.
Avoid the hassle of continuous calls and inquiries.
Voice 500 calls
Text 400 responses
Web-chat 100 sessions
This plan is best suited for our volume clients with fully-booked staff.
Avoid chaos by investing in your operation and maximizing efficiency.
Voice 750 calls
Text 750 responses
Web-chat 150 sessions
This plan is best suited for large and well-established salons+ spas.
Your receptionists can focus on retail sales and guest experience.
Voice 1000 calls
Text 1000 responses
Web-chat 250 sessions
COSMETIC RN + MD
Nurse Aestheticians, Dermatologists + Surgeons
HIPAA COMPLIANT 🩺
Voice 55 calls
Text 50 responses
Web-chat 10 sessions
HIPAA COMPLIANT 🩺
Voice 150 calls
Text 100 responses
Web-chat 25 sessions
HIPAA COMPLIANT 🩺
Voice 300 calls
Text 150 responses
Web-chat 50 sessions
look down here!
How much money am I missing out on by not offering reception?
Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table!
Do I need to download an app?
Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!
Why do I need a Virtual Receptionist or Answering Service in my salon or spa?
Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available.
It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist.
What benefits do I get as a member?
Every client is assigned a personal Concierge who is available to answer questions and concerns everyday from 8 am to 8 pm EST. We will also edit and adjust your plan as needed and provide custom reports upon request. We are also working on providing a suite of discounts for trainings, courses, and professional products - Stay Tuned!
How can I become a My Salon Desk Client?
Click the link below to get started!
Are the plan terms flexible?
Our primary plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan. There are NO sign-up fees, annual fees, or membership fees. EVER.
What times do you answer the phones?
We answer the phone and respond to messages during our business hours:
8 am to 9 pm Sunday to Saturday
across all American + Canadian time-zones), and forward the calls to your number when we are closed. Webchat inquiries will also be forwarded to your email. For an additional fee, we can also receive, transcribe, and respond to voice-mails left after hours.
We operate during all holidays except Christmas + Thanksgiving, and we offer reduced hours of 9 am to 4 pm on New Year's Eve and New Year's Day.
Can I mix and match plans?
After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like.
Do I have to give you back-end access to my business phone number?
Nope, not at all!
You can easily and quickly set up call forwarding from your business line to My Salon Desk - most phone companies allow customers to do this in seconds using the *72 and *73 short-codes.
We answer the phone and respond to messages during our business hours (8 am to 9 pm Sunday to Saturday across all American + Canadian time-zones), and forward the calls to your number when we are closed.
Do I need a business number?
If you wish to continue using your existing business number you may forward calls to My Salon Desk. However, most clients prefer having a secondary back-line phone number that can be used to reach the salon in case we need to patch clients through.
How do you update me on client inquiries?
Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.
Is there a charge for custom call handling?
We will discuss and determine the best options for you during the intake process. Most of our current clients prefer to receive a Daily Message Digest at the end of each business day by email, while others prefer instant SMS/text message updates. Both of these options are free!
We can also directly transfer calls in specific cases to your "Backline" or personal phone number. If you prefer that we perform "warm" call transfers (you'd like us to check with you first prior to transferring the call), the transferred call would be billed as an additional call.
Can you book and edit appointments?
If you give us access to your booking software, we will be happy to edit your bookings.
We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take deposits and card information.
What type of software do you work with?
We generally work with Cloud-Based / Web Booking Software.
Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.
How can I trust the My Salon Desk Associates will provide good service?
Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.
Is my login information safe with them?
None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.
Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!
What if I have a small business?
No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.
My clients don't usually speak English- are you multilingual?
We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.
about our client portal.....
All My Salon Desk Clients have 24/7 access to our client portal, where you can instantly view call usage, edit your subscription, and receive tech support.