my salon desk
Salons, Medspas + Salon Suites

Virtual Receptionist Answering Service
for SALONS, MED-SPAS + SALON SUITES

my salon desk cares.

We want to support you through the Covid-19 pandemic.

Enjoy 10% off your first 3 months of any Low / Medium Volume Voice Salon + Day Spa Plan.

Limited quantity of this offer available.*

voice, text, web-chat, email + social media
reception

to help you capture every client inquiry, 

we offer virtual reception.

salon spa answering service

When you get a client call or text, don't worry- 
we got it.

Your clients will NEVER know we're not right next to you!

We handle clients wherever they are.


Hours of Operation: 


Sun to Sat 8 am - 9 pm 

(for all time zones in the US + Canada)


Voice Calls

We answer client calls and provide information according to your unique business logistics.

Text / SMS

Do your clients like to text? We can respond to them at the same number you use for calls!

Web-chat

50% of clients locate their salons online - assist your tech-savvy clients on your site.

Social Media   NEW!

Social Media has now taken over the beauty industry landscape - My Salon Desk offers quick + immediate response to your inquiries.

Email    NEW!

If you have a web-form currently collecting leads, let our receptionists respond to your clients and secure more bookings.

salon spa answering service
My Salon Desk Virtual Reception
Get Started Now

We work with a variety of beauty industries.

salon spa answering service
Day Spas
salon spa answering service
Salon Suites
salon spa answering service
Salons
salon spa answering service
Cosmetic Surgeons + Dermatologists
salon spa answering service
Barber Shops
salon spa answering service
Nurse Aestheticians

P  L  U  S

Peels  |  Fillers + Injectables  |  Lash Extensions  |  Perm. Makeup  |  Hair Removal

We Support Key Performance Indicators.

Increase Volume
Increase Retail Sales
Improve Client Satisfaction.
Reduce Overhead
Increase Volume

85% of clients will not end up booking an appointment if their call goes unanswered, even if you attempt to return their phone call at a later point in time. Capture more of your client leads by providing high-quality service to your clients throughout the day. 

salon virtual receptionist
Increase Retail Sales

In the salon + spa industries, retail sales make the difference between a business that is profitable and a business that barely makes even. Because of our associates' extensive experience and training, we are able to work as a collaborative sales team with your staff. We can support business specials + discounts, as well as "warming" clients for products you plan to use and sell.

spa virtual reception | My Salon Desk
Improve Client Satisfaction.

We offer white-glove service to your clients on your behalf. Clients are frequently left frustrated by time-consuming online booking software - especially when clients simply want to inquire about availability. Clients on the go + in older generations may choose to book elsewhere if their call is not immediately answered.


Furthermore, there's no way to put ALL the relevant information clients need on a website! Clients still may have questions about which treatment / procedure is best for them, customized treatments, concerns + complaints - the list goes on and on! It's hard enough managing in-person clients - let us assist you with providing seamless service to your clients - they truly will never know we're not there in person!

salon answering service | My Salon Desk
Reduce Overhead

Many salons + spas understand the importance of a skilled + knowledgeable receptionist, but choose to forego one due to the cost. In-person receptionists can cost you up to $5000 a month! Then there's also the issue of unreliability, tardiness, bad attitudes, etc.


We provide an affordable alternative to the time-consuming and frustrating hiring process. We are reliable and trustworthy, and we actually know how to give top-quality service + sell product! 

spa answering service | My Salon Desk

We're better than the rest.

We happily take in the disgruntled clients of our competitors.


We actually know the beauty industry and can address 98% of client concerns without disturbing your workflow. 


The other services make chronic scheduling errors and have little to no understanding of our industry - for example, they wouldn't know to book a color appointment for a client immediately prior to their cutting appointment, or how many units of Botox are typically needed per treatment area. Trust us, we've heard it all.

2

Our Concierge Team provides instant support throughout the day.


You will have convenient access to us by phone, text, or email - all day. Is a stylist heading home early? Shoot us a quick text and we'll instantly start calling their clients to re-book. Did you get a cancellation? Call us and we'll start contacting guests on your waitlist. We're here ASAP to support your dynamic needs.

3

Our hours + billing structure actually makes sense for the beauty industry.


We're open 8 am to 9 pm everyday in ALL time zones, while many answering services only provide service in the Eastern time zone on weekdays.


Billing per-call as opposed to per-minute prevents our receptionists from rushing, and enables an excellent client rapport - new MedSpa clients typically require 5-15 minute calls before they'll book!


Hours

                                                                        

8 am - 9 pm 

Sunday to Saturday

(for all time zones in the US + Canada)


Appointment Booking

We can book + reschedule appointments directly into your booking software.

Custom Greeting

You can select a custom advertisement or song to play when clients call.

High-Quality Client Service

Our associates are all required to hold at least 2 years of experience in high-end client service.

Free Follow Up

We relay messages from your clients at no extra charge. Select encrypted SMS or email-based delivery.

Industry-Trained

Our associates are licensed estheticians, students, or beauty professionals.

Client Notifications

Your Tenants' clients will automatically receive confirmation + reminders SMS and emails. 

Tenant App

Tenants will be able to edit their schedule + retail / service menu, and will also be able to process payments.

Reliable Service 7 days/week

No more flaky, "sick" employees. We are open for business everyday 8 am to 9 pm!

We can handle it all.

Our receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time.

HIPPA COMPLIANT
Appointment Booking

Our receptionists can safely and securely add or edit appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.

We obtain login information via a secure HIPAA-compliant encrypted messaging software. We enter your password into an encrypted Password Vault - each of our receptionists can access the Vault using their own individual logins, but they cannot view any passwords in plain-text.

Our contact services are also fully HIPAA-Compliant:

  • Voice Calls
  • Text-based Web Chat
  • Video Chat Info-Sessions
  • Client Text Messaging / SMS
  • Follow-Up Email
  • Fax

When you opt-in to MSD Appointment Booking, you save $1.50 per call - click below to view our plan options.

CLOUD-BASED SOFTWARE PREFERRED.
salon spa answering service

Business Development

Beyond answering your clients' calls and text messages, My Salon Desk is a full suite business service for your Salon, Spa, Medspa, or Salon Suites Business. Most answering services or virtual receptionists simply record messages or forward calls. We can guide your clients with selecting services, purchasing retail products, and driving more revenue towards your business.

salon spa answering service

Collaborative Sales

Do you have a service offering or retail product that you'd like to promote? Our receptionists are skilled in securing + up-selling clients to book services, as well as pre-selling clients for in-person product sales.

salon spa answering service

Consultations

Do you require consultations before booking appointments? Using Snap Snip, our skilled cosmetology / esthetics trained receptionists have been able to review potential clients' selfies to determine their best service options.

salon spa answering service

Communication

You have the option of adding a customized recorded greeting to the start of each call, where you can promote sales + specials to your clients. We also are able to make outbound marketing or re-booking calls to your top clients.

Omnichannel Clientele Management

Unify your Clientele Management with omnichannel white-glove service. The same dedicated small team of receptionists will handle inquiries via incoming + outgoing calls, custom web-chat widgets, text message, Facebook, or Twitter. 

salon spa answering service
Dedicated Group of Receptionists
salon spa answering service
Web-Chat, Email + Social Media
Voice + SMS
salon spa answering service

HEAR from our clients...

salon virtual receptionist client

Cameron Peator

Salon + Spa Owner

$ More Money $

Cameron increased her monthly earnings by $6,300 after three months of virtual reception and business solutions.

Client Satisfaction

Cameron's average online ratings increased from 3.8 to 4.2 across all platforms, and she gained key followers in her local market.

Brand Deals

Cameron's custom marketing strategy boosted her engagement so much that she earned a collaboration deal with an indie brand!

Seamless + simple.

Are you scared about introducing new  technology into your business?


don't worry! 


My Salon Desk salon + spa answering service receptionists will quickly begin supporting the workflow of your salon. The process is completed from start to finish 

within 24 hours.

salon spa answering service

here's how it all works...

1. Select a Plan

Pick the plan that you need by guessing the total calls per hour in the morning, afternoon, and evening for weekdays + weekends. Contact us if you need help!

2. Intake Survey

Don't worry - we do most of the work by researching your website (if you have one). Help us fill in the blanks! We'll also advise you on the best way to set up your phone lines.

3. Get Started!

Start using your service within 24 hours of subscribing! We will email you your forwarding number and instructions for setting up phone lines. Don't worry - it's easy!

4. Plan Upgrades

Once you've got the voice plan going, you can feel free to add on text messaging or web-chats. You can also customize the greeting message your clients hear when they call. 

AFFORDABLE CUSTOM PRICING

No Monthly Fees, Start-up Fees, or Follow-Up Messaging Fees!

SALONS + SPAS
low-medium volume

Start-Up
Growth
Rising Talent
Start-Up


This plan is best suited for newer locations in operation for less than a year. 

Free up your time for servicing in-person clients and growing your business.

   

                           $299.99         

Voice           50 calls

                      per month


                               $44.99       

                  Text         30 responses           

                        per month


                         $49.99

Web-chat      10 sessions

                          per month

Growth


For the spa or salon that is filling its roster of regular clientele. 

Gain the flexibility to focus on developing skills as a business-person.

   

                             $699.99          

  Voice         120 calls

                      per month


                               $112.49       

                  Text        75 responses           

                         per month


                         $149.99

 Web-chat     30 sessions

                         per month

Rising Talent


Congratulations! You are nearing the transition into a full-scale business.

As you rise, be sure to provide top-tier care for your clientele.

   

                             $1649.99         

   Voice           300 calls 

                         per month


                               $374.99       

                   Text        250 responses           

                         per month


                           $249.99

Web-chat       50 sessions

                                                   per month                         

SALONS + SPAS
higher volume

Booked
Volume
Hi-Volume
Booked


For the locations with a full book, maximize your time with clients. 

Avoid the hassle of continuous calls and inquiries. 

   

                            $2199.99         

Voice           500 calls

                       per month


                              $599.99       

      Text           400 responses

                       per month


                        $499.99

Web-chat      100 sessions

                        per month

Volume


This plan is best suited for our volume clients with fully-booked staff. 

Avoid chaos by investing in your operation and maximizing efficiency.

   

                              $2999.99          

   Voice          750 calls

                         per month


                                $1124.99       

                   Text         750 responses           

                          per month


                           $749.99

  Web-chat      150 sessions

                           per month

Hi-Volume


This plan is best suited for large and well-established salons+ spas.

Your receptionists can focus on retail sales and guest experience.

   

                             $3749.99         

   Voice         1000 calls

                        per month


                               $1499.99       

                   Text       1000 responses           

                         per month


                         $1249.99

   Web-chat     250 sessions

                                                  per month                        

COSMETIC RN + MD
Nurse Aestheticians, Dermatologists + Surgeons 

Low Volume
Medium Volume
High Volume
Low Volume

     HIPAA COMPLIANT 🩺


                           $424.99          

Voice         55 calls

                    per month


                        $99.99      

                  Text        50 responses           

                     per month


                        $69.99   

Web-chat    10 sessions 

                      per month

Medium Volume

     HIPAA COMPLIANT 🩺


                           $1149.99          

Voice         150 calls

                    per month


                        $199.99      

                  Text        100 responses           

                     per month


                        $174.99   

Web-chat    25 sessions 

                      per month

High Volume

     HIPAA COMPLIANT 🩺


                           $2249.99          

Voice         300 calls

                    per month


                        $299.99      

                  Text        150 responses           

                     per month


                        $349.99   

Web-chat    50 sessions 

                      per month

look down here!

TECH SUPPORT

How do you receive my business' calls?

Everyday you'll follow two easy steps to manage your service!


1. Dial *72 + forwarding number to begin transferring calls to us.


2. Dial *73 at anytime to stop forwarding your calls to us.


You can also program your phone's IVR menu to forward calls our way.

Can I keep my existing number?

You can keep your existing number! We will give you a separate internal forwarding number (your clients won't see this number).

What if I want a new business number?

We can also provide you with a brand new professional business number with your local area code if you'd like! 


WE handle all of the forwarding and we find it's much more simple for our clients. 

Can I forward just overflow calls when my receptionist doesn't pick up the phone or is already on the line?

Yes!


Using *90 and *92 starred codes, you can customize your call forwarding preferences even further. Many of our clients already have in-house receptionists, but are simply looking for additional back-up support during peak hours.

salon spa answering service

FAQs

Virtual Reception
Plans
Phone Numbers
Call Handling
Appt Booking
Our Receptionists
Other
Virtual Reception

How much money am I missing out on by not offering reception?

Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table! 

Do I need to download an app?

Nope!


Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!

Why do I need a Virtual Receptionist or Answering Service in my salon or spa?

Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available. 

It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist. 

What benefits do I get as a member?

Every client is assigned a personal Concierge who is available to answer questions and concerns everyday from 8 am to 8 pm EST. We will also edit and adjust your plan as needed and provide custom reports upon request. We are also working on providing a suite of discounts for trainings, courses, and professional products - Stay Tuned! 

Plans

How can I become a My Salon Desk Client?

Click the link below to get started!

Subscribe Now

Are the plan terms flexible?

Yes! 

Our primary plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan. There are NO sign-up fees, annual fees, or membership fees. EVER. 

What times do you answer the phones?

We answer the phone and respond to messages during our business hours:


8 am to 9 pm Sunday to Saturday


across all American + Canadian time-zones), and forward the calls to your number when we are closed. Webchat inquiries will also be forwarded to your email. For an additional fee, we can also receive, transcribe, and respond to voice-mails left after hours.


We operate during all holidays except Christmas + Thanksgiving, and we offer reduced hours of 9 am to 4 pm on New Year's Eve and New Year's Day.

Can I mix and match plans?

Yes!


After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like. 

Phone Numbers

Do I have to give you back-end access to my business phone number?

Nope, not at all! 


You can easily and quickly set up call forwarding from your business line to My Salon Desk - most phone companies allow  customers to do this in seconds using the *72 and *73 short-codes.


We answer the phone and respond to messages during our business hours (8 am to 9 pm Sunday to Saturday across all American + Canadian time-zones), and forward the calls to your number when we are closed. 

Do I need a business number?

Nope!


If you wish to continue using your existing business number you may forward calls to My Salon Desk. However, most clients prefer having a secondary back-line phone number that can be used to reach the salon in case we need to patch clients through.

Call Handling

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

Is there a charge for custom call handling?

No!


We will discuss and determine the best options for you during the intake process. Most of our current clients prefer to receive a Daily Message Digest at the end of each business day by email, while others prefer instant SMS/text message updates. Both of these options are free!


We can also directly transfer calls in specific cases to your "Backline" or personal phone number. If you prefer that we perform "warm" call transfers (you'd like us to check with you first prior to transferring the call), the transferred call would be billed as an additional call.


Appt Booking

Can you book and edit appointments?

Yes!


If you give us access to your booking software, we will be happy to edit your bookings. 


We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take deposits and card information.

What type of software do you work with?

We generally work with Cloud-Based / Web Booking Software.


Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.

Our Receptionists

How can I trust the My Salon Desk Associates will provide good service?

Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.

Is my login information safe with them?

Absolutely!


None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.


Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!

Other

What if I have a small business?

No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.

My clients don't usually speak English- are you multilingual?

Soon!

We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.

about our client portal.....

All My Salon Desk Clients have 24/7 access to our client portal, where you can instantly view call usage, edit your subscription, and receive tech support.

preview now