Launch an Outsourced Contact Center for your Salon or Spa: Voice, SMS, Web Chat, Email & Social Media.

We Help You Develop a Bespoke Omnichannel Contact Center Clients Across All Platforms.

Forward-Thinking Solutions for Beauty Businesses Adapting to a Tech-Infused Industry.

For Medspas & Salons That Need More Support than just Phone Answering.

Over the course of the past 6 years, we've learned what Medical Spas need most - inbound phone answering is great, but an omnichannel contact center is what salons & spas truly need. We're proud to be the first to provide a Full-Suite Remote Medspa Virtual Receptionist that can handle all of your client support needs to optimize your service standards.

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Learn About Our Medspa & Salon Virtual Reception Voice, Chat, SMS, Social Media & Email Service.

We are excited to expand our service offerings - for the first time, you can quickly launch a Full-Scale Outsourced Contact Center without an extensive lead time, training, or excessively high costs.

SMS & Webchat

We can support your clients by an integrated HIPAA-compliant SMS & Webchat Solution. Get a new chat number, or port your number into our system. With our Textline® integration, you can still view our conversations and create new text conversation without interfering with our receptionists. Add a high-tech widget to your website that enables leads to transfer conversations to SMS for convenience.

Social Media

We're pleased to finally be able to easily support Facebook & Instagram Direct Messages as part of your Virtual Reception Plan. We'll follow up with inquiries directly in the Social Media Platform, and transition into a call or text conversation as needed.

Email

We will provide you a forwarding email address within our domain so that you can automatically forward all inbound emails to our Contact Center. When we reply to your clients, the email address will reflect your business name as opposed to the "My Salon Desk" branding.

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Customize the Timing & Frequency ofyour Desired Tasks.

Calls, Texts, Emails, or a Combination of the 3.

Recurring.

If you have Contact-Related Tasks that need to be completed on a specific schedule, we can automate their completion without you having to ask each day. You determine your preferred cadence - every day, two days, before, etc.

Confirmation Calls
Appointment Follow-Up
Rescheduling Existing Patients

Ad-Hoc.

Often times Beauty Businesses may have a need for Ad Hoc or As Needed Outbound Calling or other tasks. Let our skilled Receptionist Team follow up on your behalf, while providing timely updates in the Client Portal.

Rescheduling When A Provider is Ill
Following Up on Callers that Didn't Book
Pushing Clients to a Later Time

Our Skilled Virtual Receptionists can help your Medspa or Salon Clients

via SMS, Chat, Social Media, or Email.

Appointments.

We've operated an Answering Service for Medspas for 5+ Years - We've Seen it All. As a Premium Service for Luxury Medical Spas & Salons, we book, cancel & reschedule appointments with accuracy.

New Client Intake.

Do you have a complex New Client Intake process? Our Receptionists can help qualify your leads and accurately book them per your preferences. We can intake payment details and process deposits with ease.

Good Faith Exams.

If you use a preferred provider of Good Faith Exams, we're happy to oversee the completion of the exams for any new patients who book with our Receptionists - contact us for more details on preferred GFE providers.

Follow-Ups.

Upsales & Promos.

Our Receptionists Undergo an Extensive 4-Week Training, as well as Ongoing Professional Development, to Maximize Lead Conversion & Patient Retention for Upscale Medical Spa & Salon Brands.

Marketing.

If you have Leads that require nurturing or outbound marketing, our Receptionists can make outbound calls within your preferred CRM or our CRM software offering. We can nurture leads via phone, text, email, or more.

Orders & Payment.

We can process payments securely over the phone for your clients directly into your scheduling software or into another POS of your choosing. We can also monitor the shipment of any product orders or weight loss medication.

Reminders

Our Receptionists Undergo an Extensive 4-Week Training, as well as Ongoing Professional Development, to Maximize Lead Conversion & Patient Retention for Upscale Medical Spa Brands.

Easily Keep Track of your Messages & Follow-Up Items with our Newly Updated Client Portal.

NOTIFICATIONS & MESSAGES

We'll relay messages regarding client calls through our portal - all messages are also securely relayed via email for your convenience.

FORMS & UPDATES

Communicate your concerns directly to our Account Concierge Team via the Form menu, or let us know instantly about any updates that need to be implemented within your account.

We Support Most Cloud-Based Software Options & EMRs.

Boulevard __

Mangomint __

Aesthetic Record __

Vagaro __

Square __

Zenoti __

Jane App __

Aura Salonware __

Get Answers to our Most Frequently Asked Questions.

Can I forward Text Messages to your Contact Center?

Most phone carriers don't support SMS forwarding, but you have two options for making SMS available to your clients:

1. Port the SMS function of your phone service into our Contact Center (VoIP and landline only) - you WILL still be able to view inbound texts and create new outbound texts via our Textline® integration. Textline® has both a web and mobile app for your convenience.

2. Let us create a brand new number dedicated solely to SMS service for your clients. We can also host the number within Textline® to enable your personal use of your SMS function if you wish.

How will you access my Emails?

We will provide you a forwarding email address within our domain so that you can automatically forward all inbound emails to our Contact Center - almost every modern email providers emails automatic forwarding. When we reply to your clients, the email address will reflect your business name as opposed to the "My Salon Desk" branding. We'll also BCC you on all responses so that you can be aware of all of our communication with your clients.

How do I add Web Chat onto my website?

We'll send you the custom code that you can use to add chat functionality to your website - you can easily insert it into your CMS or forward it to your web designer to implement on your behalf. Chats will be visible within the Textline® app for your review.

If I port my Number into your Contact Center, can I still use it?

Yes, you can still easily make outbound calls if you port your phone number into our contact center. We only require that you port the texting functionality, meaning all calling functionality would still remain with you.

Via the Textline® app, you can view all inbound text messages and create new outbound messages. We'll ensure that any inbound messages our Receptionists are handling are notated so you don't accidentally text the same client while we are replying to their messages. We'll both be able to successfully utilize your number without any unwanted interference.

What types of numbers can be ported?

The SMS function of VoIP Numbers (Ring Central, Google Voice, Dialpad, Open Phone, Grasshopper, etc.) and landlines can be ported into our system. Unfortunately we can't port the SMS function of a cellphone number - the entire number would have to be ported into our call center meaning you would lose both calling and texting capabilities.

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We've Supported Some of the Best-Rated

Medspas & Salons Across the Country.

We're More Than Just a Medspa Answering Service or Medspa Virtual Receptionist.

BOOK A CALL ⟶

Soluma Aesthetics

OVIEDO & ORLANDO, FL

Nu Beauty Aesthetics

CORONA & DIAMOND BAR, CA

Units Injection Spa

PHOENIX, AZ

Rewind MD

SOLANA, CA

Forward-Thinking Solutions for Beauty Businesses Adapting to a Tech-Infused Industry.