Virtual Receptionist + Answering Service

SALONS + MED-SPAS

  NO Set-Up Fees

  NO Commitments

  NO added cost for sending you Message Updates

Fair Pricing Model

We charge by the call - regardless of how many minutes it takes. On average, salon/spa calls can take anywhere from 2-10 minutes.

Client Satisfaction

Your clients will never know our receptionists are not in the physical location! Your in-salon clients will also have the undivided attention of your staff.

Market Expertise

We know beauty. We are the only receptionist service on the market that operates within the specific niche of cosmetology + personal care.

Reliability

You can count on our receptionists to provide seamless reception for your clients - we never show up late for work!

COMPLIMENTARY 
​Appointment Booking Service

Our receptionists can safely and securely add or edit appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.

We work with most salon + spa web-based scheduling software, but unfortunately our current system is not compatible with desktop systems such as Milano®. We also can only support MindBody® + Vagaro® software in limited cases - please inquire for details. Our client spas and salons are responsible for providing a booking software, transmitting login information, and ensuring that we have functional access.

CLOUD-BASED SOFTWARE REQUIRED.
salon spa answering service


HOURS OF OPERATION:


Sun to Sat 8 am - 9 pm

(for all time zones in the US + Canada)


Voice

We answer the phone so you don't have to! We can also provide you with a brand new business number with your area code. We can connect clients directly to you if needed, or send you SMS updates.

SMS - Text

Offer a way for your Millennial + Gen Z clientele on the go to reach you by texting the exact same business number used for voice. We forward you any important  updates by phone or text.

Chat

We can add a fully customized widget        to any website you use that allows code modification (Squarespace, Wix, GoDaddy, Wordpress, etc.), as well as Twitter and    Facebook Messages + Tweets.

Keep in mind...

Other answering services may charge $1-1.50 per minute, but how long do most answering services take to answer beauty industry calls + book appointments?


*Based on salon + spa client records reviews.

Avg. Spa / Salon Calls:
4-9 minutes

Average Medspa Calls:
6-13 minutes

Streamline Discount

Enjoy 10-20% Savings from any Voice Plan if your account and onboarding are streamlined - inquire for more details.

Preferred Software

We have pre-approved some common salon + spa software due to their ease of use and function. You also opt to receive standard messaging (either SMS or HIPAA-compliant email).

Limited Modifications

You rarely make major modifications to business protocol and are open to a 5-day turnaround on requests (excluding immediate questions RE clients). You have no customization requests within your service and only require service during regular business hours.


Star Sparkle Sparkles GIF

F Y I

AMed Spa Plan is required for any business performing medical aesthetic procedures - not only to maintain HIPAA compliance, but also to have access to our more highly trained + experienced Receptionists with MedSpa specialty.

S A L O N S   +   D A Y   S P A S

​Low Volume

Start-Up
Growth
Start-Up

S T R E A M L I N E

$269.99 for 50 calls / month


VOICE 50 calls / month$299.99
TEXT / SMS 20 responses / month$39.99 
WEB CHAT 10 sessions / month$59.99
Growth

S T R E A M L I N E

$629.99 for 120 calls / month


VOICE 120 calls / month$699.99
TEXT / SMS 50 responses / month$99.99
WEB CHAT 30 sessions / month$149.99

​Medium-High Volume

Rising Talent
Booked
Volume
Rising Talent

S T R E A M L I N E

$1449.99 for 300 calls / month


VOICE 300 calls / month$1649.99
TEXT / SMS 100 responses / month$199.99
WEB CHAT 50 sessions / month$299.99
Booked

S T R E A M L I N E

$2249.99 for 500 calls / month


VOICE 500 calls / month$2549.99
TEXT / SMS 200 responses / month$399.99
WEB CHAT 125 sessions / month$749.99
Volume

S T R E A M L I N E

$3024.99 for 750 calls / month


VOICE 750 calls / month$3449.99
TEXT / SMS 350 responses / month$699.99
WEB CHAT 250 sessions / month$1499.99

Note: Start-Up Extra calls $7.15 / call, Growth Extra calls $6.75 / call, Rising Talent Extra calls $6.25, Booked Extra calls $5.75, Volume Extra calls $5.25, Extra SMS $2.25 / response, Extra Chats $6.50 / session.

SMS billed per Outgoing Message. Voice Plan Required, SMS + Chat are optional. No start-up fees and no contract - edit your Plan anytime.

​C O S M E T I C   M E D   S P A S

HIPAA  🩺 COMPLIANT

Low Volume
Medium Volume
High Volume
Low Volume

S T R E A M L I N E

$384.99 for 55 calls / month


VOICE 55 calls / month$424.99
TEXT / SMS 50 responses / month$124.99
WEB CHAT 10 sessions / month$79.99
Medium Volume

S T R E A M L I N E

$999.99 for 150 calls / month


VOICE 150 calls / month$1099.99
TEXT / SMS 100 responses / month$249.99
WEB CHAT 25 sessions / month$199.99
High Volume

S T R E A M L I N E

$1799.99 for 300 calls / month


VOICE 300 calls / month$1999.99
TEXT / SMS 150 responses / month$374.99
WEB CHAT 50 sessions / month$399.99

Note: LowVolume Extra calls $8.50 / call, Medium Volume Extra calls $8.25 / call, High Volume Extra calls $7.50, Extra SMS $2.75 / response, Extra Web-chats $8.50 / session.

SMS billed per Outgoing Message. Voice Plan Required, SMS + Chat are optional. No start-up fees and no contract - edit your Plan anytime.

you won't find better.

My Salon Desk is the optimal service for the cosmetology and personal care industries.

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N E W !

Pay Per Minute


We are pleased to now also offer pay by the minute billing for salons and day spas. Only pay for live talk time - you won't have to pay for after-call work time or any portion of seconds "rounded up" to full minutes. These plans are best for calls of shorter duration, such as outbound confirmation calls, appointment check-ins, etc.


Voice

$49.99 per month

$3.25 per minute


A D D - O N S  +  U P G R A D E S

Custom Welcome Greeting
$25 / upload

Leverage the moment of time before client calls are connected to our receptionists to boost your branding and marketing efforts.  We can upload a custom greeting to your phone line - feel free to send us an mp3, mp4, .wav, or .mov file, or just record something on your iPhone!


Payment Support
$2.50 / call for Med Spas
​$2.25 / call for Salons + Day Spas

We can also assist you with taking credit card information to keep cards on file (we do not process fees or deposits). We are happy to provide payment support - your My Salon Desk Plan pricing will increase by for both in-plan and excess calls, but ONLY on the calls that require payment support.

Business Phone Number
$35 / month

Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing. Your new number will be voice, text, and fax enabled and is compatible with cellular providers, landline companies, as well as VoIP services. The number will be yours to keep - we are happy to support porting requests to other phone platforms like Verizon, etc.

Guided Account Set-Up
$250 / brand

Our account set-up process is self-guided, but if you'd like additional assistance a member of our Client Concierge Team can walk you through it.

Voicemail Service
$25 / month for Low Volume
​$55 / month for Medium-High Volume


Normally after hours, calls are not received and your clients will hear an "unavailable message". If you'd like, we can review +  respond to your messages- and save yourself the trouble of turning on and off your forwarding settings each day. We can also upload one complimentary custom Voicemail Greeting - just send us the sound file ($25 per add'l upload).


Outbound Caller ID
$3.50 / month

Would you like your phone number to display your business name whenever we make Outbound Calls on your behalf? Add this service to boost professionalism to your brand. It may take several weeks for all major phone carriers to update your Caller ID listing. 

Instant Call Notification
$75 / month


If you really want to know who's calling at all times, we can easily send a text message (or HIPAA-compliant email for Med-spas) containing the incoming caller's phone number and the timestamp immediately after each call. You can monitor who's calling in real time and make edits to your service accordingly.

Extended + Holiday Hours
​$50.00 / month for Salons + Day Spas
$75.00 / month for Med Spas

Because we are in standard operation between 8 am and 9 pm in all time zones, we technically have the ability to answer calls between 8 am and 12 am EST (8 am to 9 pm on Holidays). Our Extended Hours service enables you to forward calls to us at any time within this window. 3 month minimum.

Are you seeking services for a multi-locations with higher volume? 

Please reach out to us to inquire about alternative pricing at hello@mysalondesk.com or chat with us :)

Do you require custom software integrations or messaging protocol?

Custom software projects generally range from $75 to $750, with ongoing monthly maintenance fees. For specific details + quotes, please email us at hello@mysalondesk.com.

FAQs

Virtual Reception
Plans
Add-Ons + Upgrades
Pricing
Phone Numbers
Call Handling
Appt Booking
SMS / Text Messages
Business Solutions
Emails + Webchats
Medical Spas
Salon Suites
Our Quality Service
Technical Support
Other
Virtual Reception

What times do you answer the phones?

We answer the phone and respond to messages during our business hours:


8 am to 9 pm Sunday to Saturday

across all American + Canadian time-zones.


After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and we offer reduced hours of 9 am to 2 pm on other minor holidays.

Can you log in to another software to view messages from my clients, new client leads, etc?

Unfortunately not.


The only 3rd party software that we can access is a scheduling software, solely for the purposes of scheduling and editing appointments. Answering services rarely (if ever) log-in to 3rd party software aside from scheduling software as it can be cumbersome and burdensome of the Receptionists, and the technical setup incredibly complex to maintain.


If you require someone to log-in to an external software, you might be better served by directly hiring a Receptionist.

Why do I need a Virtual Receptionist or Answering Service in my salon or spa?

Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available. 

It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist. 

Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table

Plans

Can I mix and match plans?

Yes, but a Voice Plan is required.


After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like. 

Are the plan terms flexible?

Yes! 

Our primary Virtual Reception plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan.

How can I become a My Salon Desk Client?

Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines. 

Subscribe Now
Add-Ons + Upgrades

How do I select Add-Ons + Upgrades?

You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.

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How does Voicemail Service work?

After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!

Pricing

Your pricing seems high!

Trust us - it's not.


Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.


In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.


Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.


Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? We think not.

Do you offer any discounts?

We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to hello@mysalondesk.com.

We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.

Apply Now

Is there a commitment or contract for Virtual Reception?

Nope!


None of our Virtual Reception Plans require a commitment or contract - they're all monthly plans. Edit your Plan anytime! Some of our Add-Ons + Business Solutions do require pre-payment or contracts.

Where can I find the current prices?

Just click the button below:

Plans + Prices

If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!

Phone Numbers

How do I forward calls?

Call Forwarding is simple!


You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.


If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.

Do I need a new business number?

Nope!


If you wish to continue using your existing business number you may forward calls to My Salon Desk.

Call Handling

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

How do you know how to answer my calls?

You'll complete an Intake Questionnaire.


Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.


Larger Plans with 750+ calls may have some additional features and customizations available - please contact us for more details.


Appt Booking

Can you book and edit appointments?

Yes!


If you give us access to your booking software, we will be happy to edit your bookings. 


We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take card information.

What type of software do you work with?

We only work with Cloud-Based / Web Booking Software.


Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text. We also can only support MindBody® + Vagaro® software in limited cases - please inquire for details. 

SMS / Text Messages

How can I forward text messages?

If your current business phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients. 


Currently, the most common use-cases for texting are either outbound lead nurturing (we'll text leads that complete online web-forms on your website or online ads) or SMS response - if we make an outbound call to one of your patients / clients and they text us in response (it happens more often than you'd think!).

How are text messages billed?

Pay only for outgoing messages.


We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency. 

Business Solutions

Do you offer any other Business Solutions?

Yes!


We have a full suite of business solutions launching in June of 2021 - we'll offer Marketing Support and additional resources to support Clientele Management. Stay Tuned!

Emails + Webchats

How do Emails work?

Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.


As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details. 

How does Web-Chat work?

We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session". 

Medical Spas

Do you work with Medspas?

Absolutely!


We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!


They know all relevant details like counter-indications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.

I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?

Certainly!


Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.


We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments. 


Salon Suites

Do you have any Plans for Salon Suites?

Yes, coming soon!


Our Salon Suite Virtual Reception Plans will start at only $1499.99 per month, making them affordable options for Suites seeking to offer a Tenant perk to boost loyalty. In addition to virtual reception + marketing services, the Suite Plans will also include a complimentary 8-week immersive Business Course for your Tenants. We will be launching custom Plans for Salon Suites in June of 2021 - stay tuned! 

How can I be notified about Salon Suite Plans when they launch?

Send an email our way: hello@mysalondesk.com.

Our Quality Service

How can I trust the My Salon Desk Associates will provide good service?

Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.


We also have the ability to let you make a test call with our demo spa and can potentially set-up a trial period - contact us for more details!

Is my login information safe with you?

Absolutely!


None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.


Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!

Technical Support

Do I need to download an app?

Nope!


Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!

Can you log in to another software to view messages from my clients, new client leads, etc?

Unfortunately not.


The only 3rd party software that we can access is a scheduling software, solely for the purposes of scheduling and editing appointments.

Other

What if I have a small business?

No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.

My clients don't usually speak English- are you multilingual?

Soon!

We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.

terms + conditions

Hours

Our receptionist service hours are everyday between 8 am to 9 pm in all US + Canadian time zones. We are only closed on New Year's Day, Thanksgiving + Christmas. On other holidays we close early at 2 pm. Hours may be subject to change, but ample advance notice will be provided. 

Payments

All charges must be prepaid in advance- we bill automatically for each service cycle. Service can not begin until payment is received. Plans may be edited at any time. Unused services cannot be carried over to subsequent months, but plans can be paused to do government-mandated business closures.

Service

Your service cycle begins the first day of full service after your phone lines are established or as otherwise noted.  Overage charges apply for excess service utilization and will be billed automatically. 

Numbers

You may keep your existing business phone number, or you may rent a business phone number. Any account that does not obtain a new business number will be provided an internal call forwarding number. Any and all business + forwarding numbers remain the property of My Salon Desk. 

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