my salon desk
US, CANADA + UK

View our Voice + SMS Plans.

Learn about our Plans + Pricing.

25% OFF All Plans & Reduced Onboarding for a limited time.25% OFF All Plans & Reduced Onboarding for a limited time.

➕ I N T R O D U C I N G

​VIRTUAL Salesforce™

Salon + Spa Lead Generation

VIEW LIVE DEMO NOW


Welcome to some of our newest clients for 2023:


        

Times below reflect the 
​Mountain + Pacific Time Zones.

Clients are welcome from all parts of the US + Canada, but our standard business hours will reflect the Mountain or Pacific time zone. For example, this means we will answer forwarded calls between 12 PM and 7 PM Monday through Friday for salons + spas in the Eastern Time Zone.



We're currently recruiting clients for a beta test of service from 
10 AM to 7 PM
Get in touch for more details!

Standard Virtual Reception Plans

No Add-Ons are included - view Add-On pricing below. 


Start-Up (Level I)
Growth (Level II)
More Calls + Longer Hours
EXPLORE
Start-Up (Level I)

✓ 39 HOURS OF COVERAGE PER WEEK     ✓ NO COMMITMENT


HOURS*:

Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM

 ✓ 39 HOURS OF COVERAGE PER WEEK

✓ NO COMMITMENT


HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM
SALON + SPA 
 50 calls / month

 $243.75 / month
MEDSPA
 50 calls / month

 $300.00 / month

This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time.

*Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.

Growth (Level II)

✓ 39 HOURS OF COVERAGE PER WEEK    ✓ DISCOUNTS AVAIL. with OPTIONAL TERM COMMITMENT 


HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM

 ✓ 39 HOURS OF COVERAGE PER WEEK

✓ DISCOUNTS AVAIL. with OPTIONAL TERM COMMITMENT 


HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM
SALON + SPA 
 120 calls / month

 $562.50 / month
MEDSPA
 120 calls / month

 $675.00 / month

This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time.

*Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.

More Calls + Longer Hours

Have a higher call volume or need more hours of coverage?

Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

✓ Custom Call Routing + Forwarding

✓ Custom Messaging + Call Reporting

✓ Recurring + Ad-hoc Outbound Calling 

✓ Custom API Integrations + Call Analytics

✓ Priority Access to Concierge Team via SMS

✓ Option to Port Number to Facilitate 2-Way Texting

✓ Reduced Pricing for Onboarding Fees & Add-Ons

✓ Opportunity to Develop Collaborative Sales Strategy

CONTACT US FOR HIGH-VOLUME PRICING OPTIONS.

Prepaid term commitment required.

SCHEDULE A CALL
EXPLORE

We offer EXPLORE Plans to salons + spas wishing to explore how our service will integrate into their business. Note that this Plan is not designed to accommodate a High Volume of daily callers, but rather to exemplify the quality of our service.


✓ Appt Booking NOT Included; Appt Requests will be forwarded via Text Message

✓ Calls are handled within our standard procedures; Questions will be forwarded via Text Message

VOICE  8 calls / 3 days Contact us for details.

NEW: SMS Virtual Reception Plans

SMS is only available for landlines, Toll-Free Numbers, and VoIP numbers like Ring Central - no cell phones.

 No Add-Ons are included - view Add-On pricing below. 


Level I
Level II
More Texts + Longer Hours
Level I

✓ 39 HOURS OF COVERAGE PER WEEK     ✓ NO COMMITMENT


HOURS*:

Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM

 ✓ 39 HOURS OF COVERAGE PER WEEK

✓ NO COMMITMENT


HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM
SALON + SPA 
 50 conversations / month

 $243.75 / month
MEDSPA
 50 conversations / month

 $300.00 / month

Each SMS conversation includes unlimited 2-way texts with any contact within a 6-hour period.

This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time.

*Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.

Level II

✓ 39 HOURS OF COVERAGE PER WEEK     ✓ NO COMMITMENT


HOURS*:

Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM

 ✓ 39 HOURS OF COVERAGE PER WEEK

✓ NO COMMITMENT


HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM
SALON + SPA 
 120 conversations / month

 $562.50 / month
MEDSPA
 120 conversations / month

 $675.00 / month

Each SMS conversation includes unlimited 2-way texts with any contact within a 6-hour period.

This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time.

*Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.

More Texts + Longer Hours

Have a higher text volume or need more hours of coverage?

Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

✓ Custom Call Routing + Forwarding

✓ Custom Messaging + Call Reporting

✓ Recurring + Ad-hoc Outbound Calling 

✓ Custom API Integrations + Call Analytics

✓ Priority Access to Concierge Team via SMS

✓ Option to Port Number to Facilitate 2-Way Texting

✓ Reduced Pricing for Onboarding Fees & Add-Ons

✓ Opportunity to Develop Collaborative Sales Strategy

CONTACT US FOR HIGH-VOLUME PRICING OPTIONS.

Prepaid term commitment required.

SCHEDULE A CALL

​​M E D   S P A S

*Required for Any Business Performing Medical Aesthetics Procedures such as Injectables, Cryotherapy, Microneedling, etc.

No Add-Ons are included - view Add-On pricing below. 

Level I
Level II
Level III
Higher Volume
EXPLORE
Level I

only $1.60 per hour!

✓ 73.5 HOURS OF COVERAGE PER WEEK     ✓ NO COMMITMENT for your 1st MONTH

 ✓ 73.5 HOURS OF COVERAGE PER WEEK

✓ NO COMMITMENT for your 1st MONTH

VOICE 
73.5 HRS / WK
 55 calls / month
Sun - Sat 9 AM - 7:30 PM
 $469.99 / month
*One-time $150 Express Onboarding Add-On Required
1/2 DAY VOICE 
36 HRS / WK
 55 calls / month
Mon-Sat 10 AM - 4 PM		 $374.99 / month

Excess calls: $10.15 / call

Level II

only $3.57 per hour!

✓ 73.5 HOURS OF COVERAGE PER WEEK     ✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT

 ✓ 73.5 HOURS OF COVERAGE PER WEEK

✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT

VOICE 
73.5 HRS / WK
 125 calls / month
Sun - Sat 9 AM - 7:30 PM
 $1049.99 / month
1/2 DAY VOICE 
36 HRS / WK
 125 calls / month
Mon-Sat 10 AM - 4 PM		 $789.99 / month

Excess calls: $9.95 / call

Level III

only $5.61 per hour!

✓ 73.5 HOURS OF COVERAGE PER WEEK     ✓  SHORT + FLEXIBLE 3-MONTH COMMITMENT

 ✓ 73.5 HOURS OF COVERAGE PER WEEK

✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT

VOICE 
73.5 HRS / WK
 200 calls / month
Sun - Sat 9 AM - 7:30 PM
 $1649.99 / month
1/2 DAY VOICE 
36 HRS / WK
 200 calls / month
Mon-Sat 10 AM - 4 PM		 $1234.99 / month

Excess calls: $9.55 / call

Higher Volume

GENEROUS VOLUME DISCOUNTS AVAILABLE!

Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

✓ Custom Call Routing + Forwarding

✓ Custom Messaging + Call Reporting

✓ Recurring + Ad-hoc Outbound Calling 

✓ Custom API Integrations + Call Analytics

✓ Priority Access to Concierge Team via SMS

✓ Option to Port Number to Facilitate 2-Way Texting

✓ Custom Outbound New Lead Marketing Funnels

✓ Opportunity to Develop Collaborative Sales Strategy

CONTACT US FOR HIGH-VOLUME PRICING OPTIONS.

3 month service agreement required.

REQUEST CUSTOM PLAN
EXPLORE

We offer EXPLORE Plans to salons + spas wishing to explore how our service will integrate into their business. Note that this Plan is not designed to accommodate a High Volume of daily callers, but rather to exemplify the quality of our service.


✓ Appt Booking NOT Included; Appt Requests will be forwarded via Text Message

✓ Calls are handled within our standard procedures; Questions will be forwarded via Text Message

✓ Includes Complimentary Trial of Voicemail Service

VOICE  5 calls / 3 days $74.99

Note: Excess calls are not permitted - consider a larger Plan if needed. No commitment required within your 1st month of service for the Level I Medspa Plans with 55 monthly calls (cancellation requests must be made at least 7 days prior to Plan renewal); 3-month minimum commitment required thereafter. Half-Day Plan Availability depends on your time zone.

EXTENDED HOURS Virtual Reception Plans

Existing clients may request our Extended Hours Plans, which provide service between 9 AM and 7:30 PM everyday. 

Discounts are available depending on the commitment term.

STANDARD (Salons, Day Spas, Massage, etc.)

START-UP 50 Calls / Month

VOICE 
73.5 HRS / WK
 50 calls / month
Sun - Sat 9 AM - 7:30 PM
 $599.99 / month
*One-time $150 Express Onboarding Add-On Required

GROWTH 120 Calls / Month

VOICE 
73.5 HRS / WK
 120 calls / month
Sun - Sat 9 AM - 7:30 PM
 $1399.99 / month

BOOKED 200 Calls / Month

Contact us for details.

VOICE 
73.5 HRS / WK
 200 calls / month
Sun - Sat 9 AM - 7:30 PM
 $1459.99 / month

Note: Excess Calls are not permitted - consider a larger Plan if needed. No commitment required within your 1st month of service for the Start-Up 50 call Plan (cancellation requests must be made 7 days prior to Plan renewal); 3-month minimum commitment required thereafter. Not available for any spa offering med-spa services. Half-Day Plan availability depends on your time zone.


MEDSPAS

*Required for Any Business Performing Medical Aesthetics Procedures such as Injectables, Cryotherapy, Microneedling, etc.

LEVEL I 55 Calls / Month

VOICE 
73.5 HRS / WK
 55 calls / month
Sun - Sat 9 AM - 7:30 PM
 $799.99 / month
*One-time $150 Express Onboarding Add-On Required

LEVEL II 125 Calls / Month

VOICE 
73.5 HRS / WK
 125 calls / month
Sun - Sat 9 AM - 7:30 PM
 $1899.99 / month

LEVEL III 200 Calls / Month

Contact us for details.

VOICE 
73.5 HRS / WK
 200 calls / month
Sun - Sat 9 AM - 7:30 PM
 $1849.99 / month

NEED LIVE 

ASSISTANCE?


We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.

SCHEDULE A PHONE CALL NOW

you won't find better.

🔎

Other answering services may charge $1-1.50 per minute, but how long do they spend on the phone?

Avg. Spa / Salon Calls*

4-9 minutes

Avg. Medspa Calls*

6-13 minutes

*Based on salon + spa client records reviews.

Subscribe Now

​​PLAN ADD-ONS 

Appointment Booking
Complimentary with Any Voice/SMS Plan

Our Virtual Receptionists can book appointments directly into most salon + spa software options. Complimentary Appointment Booking is an optional Add-On that requires compliance with our Software Protocol in order to implement.
Learn More

Custom Welcome Greeting
​$25 / upload

Leverage the moment of time before client calls are connected to our receptionists to boost your branding and marketing efforts.  We can upload a custom greeting to your phone line - feel free to send us an mp3, mp4, .wav, or .mov file, or just record something on your iPhone!


Payment Support
Varies Based on Plan

We can also assist you with taking credit card information to keep cards on file for all new clients booking paid appointments excluding consultations (we do not process fees or deposits). We are happy to provide payment support - we will add a surcharge to your monthly Plan pricing; not available for all Software options - contact us for details.

SpamShield™
Surcharge equivalent to 10% of Voice Plan
​Reduced pricing available within term commitments.

If you feel that you experience an excessive number of spam calls, we can implement a spam detection software that relies on exclusive third-party federal databases of likely spam callers. While it has a 99.99% accuracy rate, we do not compile the databases ourselves so we cannot be liable for any callers erroneously blocked.

Business Phone Number
​$35 / month

Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing. Your new number will be voice, text, and fax enabled and is compatible with cellular providers, landline companies, as well as VoIP services. The number will be yours to keep - we are happy to support porting requests to other phone platforms like Verizon, etc.

Account Onboarding Support
​​​$150 for EXPRESS Onboarding
​​​​​$250 for Guided Onboarding

Our account set-up process is self-guided, but if you'd like additional assistance we can help! With EXPRESS Onboarding, begin service as soon as tomorrow and let us support your Onboarding paperwork. With Guided Support, we'll also walk you through the phone forwarding process and help you fine-tune your account settings.

Full-Service Calendaring
Varies Based on Plan - Contact us for details.

While online appointment booking is complimentary, full-service Calendaring including appointment cancellations + rescheduling via a staff login can be added for an additional cost.
Learn More

Voicemail Service
Varies Based on Plan


Normally after hours, calls are not received and your clients will hear an "unavailable message". If you'd like, we can review +  transcribe your messages and deliver them via email- and save yourself the trouble of turning on and off your forwarding settings each day. We can also upload one complimentary custom Voicemail Greeting - just send us the sound file ($25 per add'l upload). *Requires active Plan with available call balance; only valid until Plan calls are exhausted.


Virtual Assistant Task Management
​​​​Starts at $11.99 / month

Would you like us to perform custom tasks not typically included within our Virtual Reception Plan? Our VAs can help with Email + SMS Marketing, Social Media Management, Outbound Client Follow-Up, Confirmation Calls, SEO Optimization + Blog-writing, and so much more!
Learn More

Custom Notification Messaging
​​$25+ / month


We transmit follow-up notifications + updates as needed via SMS or HIPAA-compliant email at no cost. Take advantage of custom messaging settings (delivery to more than one number, messages sent directly to your staff, messages sent to your task management software like Asana® or Todoist®, etc.).

Extended Coverage
​​​$50-100 per day for Plans with fewer than 200 calls
​​$75-150 per day for Plans with more than 200 calls

We are in standard operation between 9 am and 7:30 pm in all time zones, but we have the ability to answer calls between 8 am and 9 pm. Our Extended Hours service enables you to forward calls to us at any time within this window excluding holidays. This Add-On is subject to availability, and prices may fluctuate based on demand.

Holiday Hours
​​​$75-300 per day for Plans with fewer than 200 calls
​​$100-425 per day for Plans with more than 200 calls

We are not in standard operation on bank + other recognized holidays, but we have the ability to answer calls between 9 am to 2 pm on holidays excluding New Year's Day, Thanksgiving + Christmas. Our Extended Hours service enables you to forward calls to us at any time within this window. This Add-On is subject to availability, and pricing may fluctuate based on demand.

Are you seeking services for a multi-location business with higher volume? 

We're happy to discuss custom Plans to meet your needs; for particularly large enterprises we typically develop custom service contracts. Please reach out to us to inquire about alternative pricing at hello@mysalondesk.com

Do you require custom software integrations or messaging protocol?

Custom software projects generally range from $75 to $750, with ongoing monthly maintenance fees. For specific details + quotes, please email us at hello@mysalondesk.com.

new!

PAY PER MINUTE


$99 + $2.50 / minute

Great for Outbound Confirmation calls, Appointment Check-Ins, etc

For up to 75 calls; not available for Medspas. Contact us for details.



Need Pricing for a Virtual Assistant or SALESFORCE (Marketing)?

Click the appropriate button to learn more!

VA PRICING
SALESFORCE PRICING

​​R E C E P T I O N I S T  B O T ™

SERVICE CUSTOMIZATION

Need Service Customizations? Consider our Receptionist Bot™.


We generally require that all scheduling preferences are directly programmed into your scheduling software. Manual Service Customizations are only available for accounts with 750+ Calls / Month. Smaller accounts can establish an IVR Menu  via our Receptionist Bot - enabling automated custom call handling based on the call type. Save money when our receptionists don't handle every call! Please inquire for eligibility and details.



Types of Customizations Available:

  • Basic Scheduling Instructions
  • Request to book a certain category of services on a certain date
  • Automated Text Message containing Address
  • Automated Text Message containing Specials
LEARN MORE

L E A R N   M O R E



Press 1 to book an appointment with Lisa.

You could include a special request for bookings with Lisa that could be played for our Receptionist before the call is connected.

For example, "Only Book Color Appointments on Weekends.". Call would be connected to us and billed.



Press 2 to receive a text message containing our current specials.

Caller would receive a text message containing your specials  - call would NOT be  billed.



Press 3 to receive a text message with our address and navigation details.

Caller would receive a text message containing your address - call would NOT be  billed.



Press 4 to leave a message for the business management team.

Caller's message would be transcribed and forwarded to you via text / email - call would NOT be  billed.


PRICING


Pricing Starts at $150 / 3 Months
*Voice Plan Required, Requires Pre-Payment of 3 Months.

​m y   s a l o n   d e s k ™

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