my salon desk
VIRTUAL RECEPTIONISTS

Our Plans + Pricing.

💡

Other answering services may charge $1-1.50 per minute, but how long do they spend on the phone?

Avg. Spa / Salon Calls*

4-9 minutes

Avg. Medspa Calls*

6-13 minutes

*Based on salon + spa client records reviews.

Traditional      

R E C E P T I O N I S T

40 Hours per week


✔️ Unreliable

✔️ Extensive Training Time + Costs

✔️ High Turnover

✔️ Missed Calls After-Hours

$4500 / month

n


MY SALON  DESK

73.5 Reliable Hours per week


$300 / month

93% savings!


S T A N D A R D

Salons, Day Spas, Massage, Beauty, Lifestyle, etc.

No Add-Ons are included - view Add-On pricing below. 

EXPLORE
Start-Up
Growth
Booked
Higher Volume
EXPLORE

 Appt Booking NOT Included; Appt Requests will be forwarded via Text Message

 Includes Complimentary Trial of Voicemail Service

VOICE 15 calls / 5 days$39.99
Start-Up

 NO COMMITMENT     ✓ NO MONTHLY FEES     ✓ MIX + MATCH PLANS 

VOICE50 calls / month$299.99
TEXT / SMS (optional)20 responses / month$39.99
WEB CHAT (optional) 10 sessions / month$59.99

START-UP PLAN | ESSENTIALS

Calls will be designated as secondary priority within one of our existing Receptionist Teams - callers may rarely be subject to a slight wait but would also have the option of requesting a call back.

$194.99 for 50 calls

Excess calls: $7.15 / call

Growth

 NO COMMITMENT     ✓ NO MONTHLY FEES     ✓ MIX + MATCH PLANS 

VOICE 120 calls / month$699.99
TEXT / SMS (optional) 50 responses / month$99.99
WEB CHAT (optional) 30 sessions / month$179.99

GROWTH PLAN | ESSENTIALS

Calls will be designated as secondary priority within one of our existing Receptionist Teams - callers may rarely be subject to a slight wait but would also have the option of requesting a call back.

$454.99 for 120 calls

Excess calls: $6.75 / call

Booked

 NO COMMITMENT     ✓ NO MONTHLY FEES     ✓ MIX + MATCH PLANS 

VOICE 200 calls / month$1144.99
TEXT / SMS (optional)85 responses / month$169.99
WEB CHAT (optional) 60 sessions / month$359.99

BOOKED PLAN | ESSENTIALS

Calls will be designated as secondary priority within one of our existing Receptionist Teams - callers may rarely be subject to a slight wait but would also have the option of requesting a call back.

$744.99 for 200 calls

Excess calls: $6.50 / call

Higher Volume

Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

 Custom Call Routing + Forwarding

 Custom Messaging + Call Reporting

 Recurring + Ad-hoc Outbound Calling 

 Custom API Integrations + Call Analytics

 Priority Access to Concierge Team via SMS

 Option to Port Number to Facilitate 2-Way Texting

 Custom Outbound New Lead Marketing Funnels

 Opportunity to Develop Collaborative Sales Strategy

CONTACT US FOR PRICING.

3 month service agreement required.

REQUEST CUSTOM PLAN

Note: Excess SMS $2.25 / response, Extra Chats $6.50 / session. SMS billed per Outgoing Message. No start-up fees and no contracts for Plans with 200 or fewer monthly calls. Not available for any spa offering med-spa services. ESSENTIALS OPTION | Add-On availability may be limited + EXPRESS Onboarding required - Inquire for more details.

M E D   S P A S

*Required for Any Business Performing Medical Aesthetics Procedures such as Injectables, Cryotherapy, Microneedling, etc.

No Add-Ons are included - view Add-On pricing below. 

EXPLORE
Level I
Level II
Level III
Higher Volume
EXPLORE

 Appt Booking NOT Included; Appt Requests will be forwarded via Text Message

 Includes Complimentary Trial of Voicemail Service

VOICE 10 calls / 5 days$39.99

Level I

 NO COMMITMENT      ✓ NO MONTHLY FEES     ✓ MIX + MATCH PLANS 

VOICE55 calls / month$424.99
TEXT / SMS (optional)25 responses / month$62.49
WEB CHAT (optional) 10 sessions / month$79.99

LEVEL I PLAN | ESSENTIALS

Calls will be designated as secondary priority within one of our existing Receptionist Teams - callers may rarely be subject to a slight wait but would also have the option of requesting a call back.

$274.99

Excess calls: $8.85 / call

Level II

 NO COMMITMENT      ✓ NO MONTHLY FEES     ✓ MIX + MATCH PLANS 

VOICE 125 calls / month$954.99
TEXT / SMS (optional)50 responses / month$124.99
WEB CHAT (optional) 25 sessions / month$199.99

LEVEL II PLAN | ESSENTIALS

Calls will be designated as secondary priority within one of our existing Receptionist Teams - callers may rarely be subject to a slight wait but would also have the option of requesting a call back.

$624.99

Excess calls: $8.65 / call

Level III

 NO COMMITMENT      ✓ NO MONTHLY FEES     ✓ MIX + MATCH PLANS 

VOICE 200 calls / month$1499.99
TEXT / SMS (optional)75 responses / month$187.49
WEB CHAT (optional) 50 sessions / month$399.99

LEVEL III PLAN | ESSENTIALS

Calls will be designated as secondary priority within one of our existing Receptionist Teams - callers may rarely be subject to a slight wait but would also have the option of requesting a call back.

$974.99

Excess calls: $8.35 / call

Higher Volume

Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:

 Custom Call Routing + Forwarding

 Custom Messaging + Call Reporting

 Recurring + Ad-hoc Outbound Calling 

 Custom API Integrations + Call Analytics

 Priority Access to Concierge Team via SMS

 Option to Port Number to Facilitate 2-Way Texting

 Custom Outbound New Lead Marketing Funnels

 Opportunity to Develop Collaborative Sales Strategy

CONTACT US FOR PRICING.

3 month service agreement required.

REQUEST CUSTOM PLAN

Note: Excess SMS $2.75 / response, Excess Chats $8.50 / session. SMS billed per Outgoing Message. No start-up fees and no contracts for Plans with 200 or fewer monthly calls. ESSENTIALS OPTION | Add-On availability may be limited + EXPRESS Onboarding required - Inquire for more details.

NEED LIVE 

ASSISTANCE?


We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.

SCHEDULE A PHONE CALL NOW

you won't find better.

My Salon Desk is the optimal service for the cosmetology and personal care industries.

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PLAN ADD-ONS 

Custom Welcome Greeting
$25 / upload

Leverage the moment of time before client calls are connected to our receptionists to boost your branding and marketing efforts.  We can upload a custom greeting to your phone line - feel free to send us an mp3, mp4, .wav, or .mov file, or just record something on your iPhone!


Payment Support
Up to 7.5% of Monthly Plan Total

We can also assist you with taking credit card information to keep cards on file for all paid appointments (we do not process fees or deposits). We are happy to provide payment support - we will add a 2.5% - 7.5% surcharge to your monthly Plan pricing.

Business Phone Number
$35 / month

Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing. Your new number will be voice, text, and fax enabled and is compatible with cellular providers, landline companies, as well as VoIP services. The number will be yours to keep - we are happy to support porting requests to other phone platforms like Verizon, etc.

Pay Per Call

Contact us for pricing.

We are pleased to now also offer reduced pay-per-call billing for salons and day spas requiring outbound confirmation calls, appointment check-ins, etc.

Guided Account Set-Up
$250 / brand

Our account set-up process is self-guided, but if you'd like additional assistance a member of our Client Concierge Team can walk you through it.

Voicemail Service
$25 / month for Low + Medium Volume
​$40 / month for High Volume


Normally after hours, calls are not received and your clients will hear an "unavailable message". If you'd like, we can review +  respond to your messages- and save yourself the trouble of turning on and off your forwarding settings each day. We can also upload one complimentary custom Voicemail Greeting - just send us the sound file ($25 per add'l upload).


Outbound Caller ID
$3.50 / month

Would you like your phone number to display your business name whenever we make Outbound Calls on your behalf? Add this service to boost professionalism to your brand. It may take several weeks for all major phone carriers to update your Caller ID listing. 

Instant Call Notification
$50 / month


If you really want to know who's calling at all times, we can easily send a text message (not available for Med-spas) containing the incoming caller's phone number and the timestamp immediately after each call. You can monitor who's calling in real time and make edits to your service accordingly.

Extended Coverage
$50-100 per day for Plans with fewer than 200 calls
​$75-150 per day for Plans with more than 200 calls

We are in standard operation between 9 am and 7:30 pm in all time zones, but we have the ability to answer calls between 8 am and 9 pm. Our Extended Hours service enables you to forward calls to us at any time within this window excluding holidays. This Add-On is subject to availability, and prices may fluctuate based on demand.

Holiday Hours
$75-300 per day for Plans with fewer than 200 calls
​$100-425 per day for Plans with more than 200 calls

We are not in standard operation on bank + other recognized holidays, but we have the ability to answer calls between 9 am to 2 pm on holidays excluding New Year's Day, Thanksgiving + Christmas. Our Extended Hours service enables you to forward calls to us at any time within this window. This Add-On is subject to availability, and pricing may fluctuate based on demand.

Are you seeking services for a multi-location business with higher volume? 

We're happy to discuss custom Plans to meet your needs; for particularly large enterprises we typically develop custom service contracts. Please reach out to us to inquire about alternative pricing at hello@mysalondesk.com

Do you require custom software integrations or messaging protocol?

Custom software projects generally range from $75 to $750, with ongoing monthly maintenance fees. For specific details + quotes, please email us at hello@mysalondesk.com.

R E C E P T I O N I S T  B O T 

SERVICE CUSTOMIZATION

Need Service Customizations? Consider our Receptionist Bot.


We generally require that all scheduling preferences are directly programmed into your scheduling software. Manual Service Customizations are only available for accounts with 750+ Calls / Month. Smaller accounts can establish an IVR Menu  via our Receptionist Bot - enabling automated custom call handling based on the call type. Save money when our receptionists don't handle every call! Please inquire for eligibility and details.



Types of Customizations Available:

  • Basic Scheduling Instructions
  • Request to book a certain category of services on a certain date
  • Automated Text Message containing Address
  • Automated Text Message containing Specials
LEARN MORE

L E A R N   M O R E



Press 1 to book an appointment with Lisa.

You could include a special request for bookings with Lisa that could be played for our Receptionist before the call is connected.

For example, "Only Book Color Appointments on Weekends.". Call would be connected to us and billed.



Press 2 to receive a text message containing our current specials.

Caller would receive a text message containing your specials  - call would NOT be  billed.



Press 3 to receive a text message with our address and navigation details.

Caller would receive a text message containing your address - call would NOT be  billed.



Press 4 to leave a message for the business management team.

Caller's message would be transcribed and forwarded to you via text / email - call would NOT be  billed.


PRICING


Pricing Starts at $150 / 3 Months
*Voice Plan Required, Requires Pre-Payment of 3 Months.

FAQs

Virtual Reception
Plans
Add-Ons + Upgrades
Pricing
Phone Numbers
Call Handling
Appt Booking
SMS / Text Messages
Business Solutions
Emails + Webchats
Medical Spas
Our Quality Service
Technical Support
Other
Virtual Reception

What times do you answer the phones?

We answer the phone and respond to messages during our business hours:


9 am to 7:30 pm Sunday to Saturday

across all American + Canadian time-zones. Extended Coverage is available from 8 am - 9 pm available for an add'l charge.



After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and are closed on public holidays + observed holidays.

How does a Virtual Receptionist work?

Our experienced receptionists are trained to answer your client inquiries professionally based on your unique business details, and can leverage their industry acumen to answer general questions. Occasionally we may receive a client-specific inquiry that requires your attention; we'll transmit a message to you by text message or email at no additional cost!


As part of our Complimentary Appointment Booking Service, we can book and edit appointments that as specifically requested by your clients; any unique scheduling parameters must be fully programmed into your scheduling software.


We can make outbound calls or send outbound messages or support your up-sale + marketing efforts on accounts with 750+ monthly calls. Please contact us regarding any additional customization requests.

Why do I need a Virtual Receptionist or Answering Service in my salon or spa?

Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available. 

It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist. 

Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table

Plans

Can I mix and match plans?

Yes, but a Voice Plan is required.


After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like. 

How can I become a My Salon Desk Client?

Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines. 

Subscribe Now

What are Essentials Plans?

Essentials Plans are steeply discounted from our typical pricing. While most of your calls will be immediately answered, during extreme peak calling periods your callers may be subject to wait times prior to connecting to our Receptionists (average wait times are under 30 seconds). They would maintain the option to request a call back at their convenience if they don't have time to wait.


Not all Add-Ons will be available for Essentials Plans, but our $150 EXPRESS Onboarding Add-On is required.

Add-Ons + Upgrades

How do I select Add-Ons + Upgrades?

You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.

Subscribe Now

How does Voicemail Service work?

After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!

Pricing

Your pricing seems high!

Trust us - it's not.


Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.


In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.


Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.


Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? We think not.

Do you offer custom Plans?

We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to hello@mysalondesk.com.

We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.

Apply Now

Is there a commitment or contract for Virtual Reception?

Only for Plans with more than 200 Monthly Calls.


Our lower-volume Virtual Reception Plans do not require a commitment or contract - they're all monthly plans. Edit your Plan anytime! 


Plans with more than 200 Monthly calls require only 3 month contracts, while some of our optional Add-Ons + Business Solutions do require pre-payment.

Where can I find the current prices?

Just click the button below:

Plans + Prices

If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!

Phone Numbers

How do I forward calls?

Call Forwarding is simple!


You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.


If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.

Do I need a new business number?

Nope!


If you wish to continue using your existing business number you may forward calls to My Salon Desk.

Call Handling

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

How do you know how to answer my calls?

You'll complete an Intake Questionnaire.


Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.


High-Volume Plans may have some additional features and customizations available - please contact us for more details.


Appt Booking

Can you book and edit appointments?

Yes!


If you give us access to your booking software, we will be happy to edit your bookings. 


We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take card information. As a standard, we collect your clients' name, phone number, and email address, and we book appointments as specifically requested by your clients. And other unique scheduling parameters must be directly programmed into your software. 

Appointment Booking Requirements

What type of software do you work with?

We typically work with Cloud-Based / Web Booking Software, but may make exceptions for accounts with 200+ Monthly Calls.


Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.

SMS / Text Messages

How can I forward text messages?

If your current business phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients. 


Currently, the most common use-cases for texting are either outbound lead nurturing (we'll text leads that complete online web-forms on your website or online ads) or SMS response - if we make an outbound call to one of your patients / clients and they text us in response (it happens more often than you'd think!).

How are text messages billed?

Pay only for outgoing messages.


We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency. 

Business Solutions

Do you offer any other Business Solutions?

Yes!


Our Outbound Lead Marketing Feature is currently in development - stay Tuned!

Emails + Webchats

How do Emails work?

Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.


As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details. 

How does Web-Chat work?

We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session". 

Medical Spas

Do you work with Medspas?

Absolutely!


We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!


They know all relevant details like contraindications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.

I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?

Certainly!


Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.


We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments. 


Our Quality Service

How can I trust the My Salon Desk Associates will provide good service?

Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.


We may be able to arrange a trial period in some cases - contact us for more details!

Is my login information safe with you?

Absolutely!


None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.


Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!

Technical Support

Do I need to download an app?

Nope!


Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!

Other

What if I have a small business?

No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.

My clients don't usually speak English- are you multilingual?

Soon!

We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.