Dear Prospective Client,
We are the 1st Answering Service Designed Specifically for Beauty, and the only one with bonafide clients and reviews.
We've been imitated a few times, but none of the other offerings have ever stood the test of time - we've gladly accepted their former customers over the years.
We look forward to adding your business to the list of hundreds of US & Canada-based salons, spas, and medical spas that we've supported since 2019!
sincerely,
my salon desk
Virtual Receptionist
PLANS
No Add-Ons are included - view Add-On pricing below.
50 CALLS / MONTH
✓⃝ 39 HOURS OF COVERAGE PER WEEK
✓⃝ NO COMMITMENT
| Salon & Spa | 50 calls / month | $350.00 / month |
| Medspa | 50 calls / month | $400.00 / month |
Salon & Spa $350.00 / Month
Medspa $400.00 / Month
This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing. *Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.
120 CALLS / MONTH
✓⃝ 39 HOURS OF COVERAGE PER WEEK
✓⃝ NO COMMITMENT
| SALON + SPA | 120 calls / month | $800.00 / month |
| MEDSPA | 120 calls / month | $950.00 / month |
Salon & Spa $800.00 / Month
Medspa $950.00 / Month
This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time. *Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.
200 CALLS / MONTH
✓⃝ 39 HOURS OF COVERAGE PER WEEK
✓⃝ NO COMMITMENT
| SALON + SPA | 200 calls / month | $1300.00 / month |
| MEDSPA | 200 calls / month | $1550.00 / month |
Salon & Spa $1300.00 / Month
Medspa $1550.00 / Month
This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time. *Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.
Have a higher call volume or need more hours of coverage?
Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:
Recurring + Ad-hoc Outbound Calling
Custom API Integrations + Call Analytics
Custom Messaging + Call Reporting
Custom Call Routing + Forwarding
Priority Access to Concierge Team
Option to Port Number For 2-Way SMS
Reduced Pricing for Onboarding
Opportunity to Develop Sales Strategy
CONTACT US FOR HIGH-VOLUME PRICING OPTIONS.
We offer EXPLORE Plans to salons + spas wishing to explore how our service will integrate into their business. Note that this Plan is not designed to accommodate a High Volume of daily callers, but rather to exemplify the quality of our service.
✓ Appt Booking NOT Included; Appt Requests will be forwarded via Text Message
✓ Calls are handled within our standard procedures; Questions will be forwarded via Text Message
| VOICE | 15 calls / 3 days | Contact us for details. |
my salon desk PLUS+
UPGRADES
New Client Offers Available - Contact Us for Details.
Billed as Calls;
Plus $50 Monthly IT Surcharge
SMS, Web-Chat, & Social Media (Facebook & Instagram Direct Message) Plans are billed as "Conversations"; a Conversation includes all two-way contact (both inbound and outbound messages) needed to resolve a single inquiry. One conversation is priced the same as one call; kindly reference the call pricing above to determine your package costs.
Both SMS & Web-Chat Plans also require a monthly IT integration surcharge, priced at $50 for each contact channel - this Add-On pricing is in addition to the conversations that are billed as described above.
10-25% Surcharge on Base Pricing;
Varies Based on Plan
This Add-On enables our Receptionists to access the admin view of your scheduling Software or EMR for the purposes of booking, cancelling, or rescheduling appointments
This Add-On bears a variable surcharge on your base Plan pricing; pricing is reduced for higher volume Plans. Contact us to confirm that this Add-On is available with your selected software.
5-15% Surcharge on Base Pricing
Varies Based on Plan
Payment Support is an Add-On that enables our Receptionists to collect Credit Cards on File within your Scheduling Software / CRM, and also collect deposits and fees based on your preferences.
This Add-On bears a variable surcharge on your base Plan pricing; pricing is reduced for higher volume Plans. Contact us to confirm that this Add-On is available with your selected software.
$50 / Month
As part of our Voicemail Support is an Add-On, we'll transmit AI-generated summaries of all after-hours voicemails as a secure message within our Client Portal and via email.
This Add-On bears a $50 surcharge on your base Plan pricing. We can also provide outbound follow-up for voicemail for an additional cost.
$50 / Month
We can invite all of your new patients to complete their Good Faith Exams through one of our preferred providers with a simple link transmitted via email and SMS. As soon as their exam is complete, you'll receive notifications via email and the GFE app portal - direct integrations are available for Aesthetic Record users.
This Add-On bears a $50 surcharge; you are also required to pay the total costs of any Good Faith Exams from your GFE provider.
$50 / month
Occasionally when we send you a message regarding a client call, you may need to follow-up with the client. This Add-On will enable us to make the follow-up call on your behalf with the information you provide in response to our message.
This Add-On bears a $50 surcharge but is complimentary for any Monthly Plan with at least 200 calls or conversations.
$175 / 50 Calls
Many Salons & Spas have a need for Recurring outbound contact - Appointment Reminders, Appointment Follow-Ups, Confirmation Calls, and more. Let our Receptionists handle this task on a pre-defined schedule based on your preferences.
This Add-On is sold in packages of 50 calls and bears a surcharge of $175 / 50 calls.
Need Pricing for Virtual Salesforce, or Virtual Assistants?
✓ 39 HOURS OF COVERAGE PER WEEK ✓ NO COMMITMENT
HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM
✓ 39 HOURS OF COVERAGE PER WEEK
✓ NO COMMITMENT
| SALON + SPA | 50 conversations / month | $243.75 / month |
| MEDSPA | 50 conversations / month | $300.00 / month |
Each SMS conversation includes unlimited 2-way texts with any contact within a 6-hour period.
This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time.
*Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.
✓ 39 HOURS OF COVERAGE PER WEEK ✓ NO COMMITMENT
HOURS*:
Mon - Fri 10 AM - 5 PM
Sat 10 AM - 2 PM
✓ 39 HOURS OF COVERAGE PER WEEK
✓ NO COMMITMENT
| SALON + SPA | 120 conversations / month | $562.50 / month |
| MEDSPA | 120 conversations / month | $675.00 / month |
Each SMS conversation includes unlimited 2-way texts with any contact within a 6-hour period.
This Plan requires an Onboarding Fee equivalent to the monthly Plan pricing - now discounted for a limited time.
*Hours may vary depending on time zone + call volume. See our Terms for the holiday schedule.
Have a higher text volume or need more hours of coverage?
Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:
✓ Custom Call Routing + Forwarding
✓ Custom Messaging + Call Reporting
✓ Recurring + Ad-hoc Outbound Calling
✓ Custom API Integrations + Call Analytics
✓ Priority Access to Concierge Team via SMS
✓ Option to Port Number to Facilitate 2-Way Texting
✓ Reduced Pricing for Onboarding Fees & Add-Ons
✓ Opportunity to Develop Collaborative Sales Strategy
CONTACT US FOR HIGH-VOLUME PRICING OPTIONS.
Prepaid term commitment required.
M E D S P A S
*Required for Any Business Performing Medical Aesthetics Procedures such as Injectables, Cryotherapy, Microneedling, etc.
No Add-Ons are included - view Add-On pricing below.
only $1.60 per hour!
✓ 73.5 HOURS OF COVERAGE PER WEEK ✓ NO COMMITMENT for your 1st MONTH
✓ 73.5 HOURS OF COVERAGE PER WEEK
✓ NO COMMITMENT for your 1st MONTH
| VOICE 73.5 HRS / WK | 55 calls / month Sun - Sat 9 AM - 7:30 PM | $469.99 / month *One-time $150 Express Onboarding Add-On Required |
| 1/2 DAY VOICE 36 HRS / WK | 55 calls / month Mon-Sat 10 AM - 4 PM | $374.99 / month |
Excess calls: $10.15 / call
only $3.57 per hour!
✓ 73.5 HOURS OF COVERAGE PER WEEK ✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT
✓ 73.5 HOURS OF COVERAGE PER WEEK
✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT
| VOICE 73.5 HRS / WK | 125 calls / month Sun - Sat 9 AM - 7:30 PM | $1049.99 / month |
| 1/2 DAY VOICE 36 HRS / WK | 125 calls / month Mon-Sat 10 AM - 4 PM | $789.99 / month |
Excess calls: $9.95 / call
only $5.61 per hour!
✓ 73.5 HOURS OF COVERAGE PER WEEK ✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT
✓ 73.5 HOURS OF COVERAGE PER WEEK
✓ SHORT + FLEXIBLE 3-MONTH COMMITMENT
| VOICE 73.5 HRS / WK | 200 calls / month Sun - Sat 9 AM - 7:30 PM | $1649.99 / month |
| 1/2 DAY VOICE 36 HRS / WK | 200 calls / month Mon-Sat 10 AM - 4 PM | $1234.99 / month |
Excess calls: $9.55 / call
GENEROUS VOLUME DISCOUNTS AVAILABLE!
Higher Volume + Multi-Location Enterprise Plans can take advantage of a robust suite of additional features:
✓ Custom Call Routing + Forwarding
✓ Custom Messaging + Call Reporting
✓ Recurring + Ad-hoc Outbound Calling
✓ Custom API Integrations + Call Analytics
✓ Priority Access to Concierge Team via SMS
✓ Option to Port Number to Facilitate 2-Way Texting
✓ Custom Outbound New Lead Marketing Funnels
✓ Opportunity to Develop Collaborative Sales Strategy
CONTACT US FOR HIGH-VOLUME PRICING OPTIONS.
3 month service agreement required.
We offer EXPLORE Plans to salons + spas wishing to explore how our service will integrate into their business. Note that this Plan is not designed to accommodate a High Volume of daily callers, but rather to exemplify the quality of our service.
✓ Appt Booking NOT Included; Appt Requests will be forwarded via Text Message
✓ Calls are handled within our standard procedures; Questions will be forwarded via Text Message
✓ Includes Complimentary Trial of Voicemail Service
| VOICE | 5 calls / 3 days | $74.99 |
Note: Excess calls are not permitted - consider a larger Plan if needed. No commitment required within your 1st month of service for the Level I Medspa Plans with 55 monthly calls (cancellation requests must be made at least 7 days prior to Plan renewal); 3-month minimum commitment required thereafter. Half-Day Plan Availability depends on your time zone.
Save More with a Term Commitment - we Support all Aspects of Aesthetics & Beauty.
For a limited time, you can enjoy all Plans within your 1st Month with No Commitment required. Normally, Plans with over 250 Monthly Calls require a term commitment - we are proud to provide generous savings for Call Plans prepaid within a term commitment.
However, if you'd like to make month-to-month payments, we can also provide a custom payment plan without any additional price reductions - inquire with our Business Solutions Teams for further details by emailing solutions@mysalondesk.com or scheduling a Discovery Call using the button below.
Our New Client Portal.
We're happy to support prospective clients with any questions or inquiries throughout the day via our newly redesigned Client Portal. If you're interested in becoming a My Salon Desk Client and require immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.
CHEAPER ISN'T ALWAYS BETTER.
Other answering services may charge $1-1.50 per minute, but how long do they spend on the phone?
Avg. Salon Calls*
4-9 minutes
Avg. Medspa Calls*
6-13 minutes
*Based on salon + spa client records reviews.
Listen to Salon Owner & Industry Educator, Jennifer Alvarez, speak on the benefits of My Salon Desk's Answering Service.
Other Plan Add-Ons
Appointment Booking
Pricing Varies
Our Virtual Receptionists can book appointments directly into most salon + spa software options. We offer both a Complimentary & Paid Version of this Add-On.
Custom Welcome Greeting
$25 / Upload
Leverage the moment of time before client calls are connected to our receptionists to boost your branding - we can upload a custom greeting to your phone line.
SpamShield™
Complimentary
If you feel that you experience an excessive number of spam calls, we can implement a spam detection software that relies on exclusive federal databases.
Custom Contact
Starts at $25 / Month
We transmit follow-up notifications + updates as needed via SMS or HIPAA-compliant email at no cost - take advantage of custom messaging settings.
Extended Hours
Pricing Varies
Get Phone Answering coverage after our standard call center hours or on holiday closures. This Add-On is subject to availability, and pricing may fluctuate.
Custom Intake
Starts at $25 / Month
Let our Receptionists assist you with any custom Intake Process you have for New Clients, such as the completion of the mya® Artist Match quiz.
EXPRESS Onboarding
$150
Our account set-up process is self-guided, but if you'd like additional assistance we can help! With EXPRESS Onboarding, begin service as soon as tomorrow.
Business Phone Number
$35 / Month
Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing.
Advanced Business Support
Complimentary
If at anytime you require advice or support on how to streamline your workflow, feel free to schedule a complimentary consultation.
Do you require custom software integrations or messaging protocol?
Need Pricing for a Virtual Assistant or Marketing?
