MY SALON DESK has been a GODSEND. It's exciting to be part of the FUTURE of the BEAUTY INDUSTRY!
current msd client
j
"My Salon Desk is simple to implement and actually works. What was once a Startup Salon is now a fully booked luxury tech-infused business."
ChristinaLASH LAB
"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call."
UNITS INJECTION SPA
you're in great company.
Our clients range from single-staff enterprises to multi-location franchises - businesses of all sizes can equally benefit from primary or overflow virtual reception. Here's a small sampling of the clients we've supported as well as some of their salon suite affiliations.
Hear directly from our clients 🤍
INFUSING TECH
INTO BEAUTY.
Read more about how My Salon Desk supported the launch of successful Baltimore-area startup, the LASH LAB.
Answering calls as they come in is key to good customer service. MSD is making that happen and getting people booked right when they call.
Andrea Miller, LME
Founder + CEO
It's been great having My Salon Desk help with my workflow. I felt bogged down by calls, and I wasn't timely in returning calls because I was busy with clients.
Jessica, RN
Medspa Founder + CEO
My business has missed fewer calls and I have received good feedback from clients regarding virtual reception.
Yuni, NP
Medspa Founder + CEO
My Salon Desk solutions are simple to implement and they actually work. I've almost tripled my profits within 1 year of being a client.
Cam Peator, RN
Founder + CEO
READ MORE ABOUT OUR CASE STUDIES.
Diamond Body
Sculpting Spa
Edina, MN
Medical Aestheticians
Current Google Rating: ★★★★★
Current Yelp Rating: ★★★★★
Current Facebook Rating: ★★★★★
the Problem
Diamond Body Sculpting is a busy + fast-paced spa maintaining a focus on cryotherapy and LED phototherapy. With a heavy digital marketing presence, the in-spa staff was inundated with calls from prospective clients who were new to these novel treatments, but they often churned after their calls were not answered or returned in a timely manner.
Andrea did not want to add the workload or expense of finding + maintaining a front-desk receptionist, but her years of experience and industry acumen made her reluctant to continue allowing the voicemail box to get her calls. She sought our services out as an extension of the white-glove service she so expertly provides to her clients on a regular basis, hoping to boost bookings thereby improving revenues.
- 20% More New Clients Each Month
- Feeling More Supported as an Entrepreneur
- Less Distracted During Appointments
Diamond Body Sculpting is emerging as one of the optimal destinations of beauty + aesthetics in Edina, with the support of My Salon Desk.
RN Medspa
Independent RN Aesthetician
Gilbert, AZ
Current Google Rating: ★★★★★
the Problems
Cameron was struggling to handle her own phone calls and bookings as an independent nurse aesthetician working within multiple practices. At her scale, a personal receptionist was just not feasible. She tried using PatLive® receptionists but was disappointed by the variable quality of the receptionists who answered the phones, and the constant messages she was getting as they couldn't appropriately explain her procedures.
the My Salon Desk Solution
She was able to increase her monthly earnings by $6,300 after three months of virtual reception and business solutions. By better serving my clients, her average online ratings increased from 3.8 to 4.2 across all platforms, and she gained key followers in her local market. Her custom marketing strategy boosted my engagement so much that she earned a collaboration deal with an indie brand!
Case Study: Medspa
near Denver, CO
MD, RN Injectors + Licensed Aestheticians
Current Google Rating: ★★★★★
Current Yelp Rating: ★★★★★
Current Facebook Rating: ★★★★★
the Problems
Jessica reached out to My Salon Desk after struggling to manage increased call volume while at the helm of one of the leading new medical spas in Colorado. Her 5-star ratings across the board exemplify the quality of her service, and she insisted on extended that via her phone availability.
The undivided attention she provided to her in-person clients came at a huge opportunity cost: clients who wished to converse with the business were consistently missed inevitably resulting in missed revenues. As a practitioner steeped in wellness and self-care, she also missed out on having peaceful weekends and evenings away from her phone.
the My Salon Desk Solution
- Fewer Missed Callers
- Better Work-Life Balance
- Fewer Distractions Throughout the Workday
Jessica quickly connected to a member of our Business Team and completed onboarding within just 1 day. She often communicates updates and service adjustments to members of our Concierge Team who then implement them within an incredibly rapid turnaround time. Our Receptionist Team expertly answers questions regarding her robust menu of IV therapeutic treatments, fillers, neuromodulators, facials, and advanced dermal treatments.
Even in the aftermath of the Covid-19 pandemic, The Medspa continues to flourish and grow. Patients have enjoyed the increased phone access - as reflected by ultra-high ratings and increasingly limited booking availability. Jessica has successfully ushered the business into a phase of rapid expansion, scaling to a newer + larger location and expanding service offerings.
She frequently gets calls on Saturdays and Sundays, and our 7-day-a-week service has finally allowed her to reclaim her nights + weekends and practice the self-care that she preaches!
Boutique Medspa
Hollywood, FL
MD, RN Injectors
Current Google Rating: ★★★★★
Current Yelp Rating: ★★★★★
Current Facebook Rating: ★★★★★
the Problems
A premier boutique medical aesthetics practices located in one of the most competitive markets in the country. Newly launched in the midst of Covid-19 re-openings, the owner was looking for a way to extend white-glove service to clients without adding the burden of searching for, hiring + retaining an in-person receptionist.
the My Salon Desk Solution
- Fewer Missed Callers
- Less Distracted During Appointments
This Medspa has outlasted the challenge of a post-pandemic beauty market - her patients consistently rate her as one of the best nurse injectors in the Hollywood area and virtual reception has been critical to her continued success.
