the ultimate business solution for salon + spa pros in the US + Canada.
Let us act as your HIGH-tech salon or spa "front desk".
Our virtual receptionists work remotely to answer your forwarded clients' calls, texts + web-chats while extending white-glove service. Unlike most other answering services, our receptionists all have professional experience within the beauty industry and are extensively trained in multiple fields of cosmetology + aesthetics, professional product knowledge, salon / spa management software, and sales strategy.
EMAIL + WEB-CHAT
SMS / TEXT + SOCIAL MEDIA
EXCELLENT OPTION FOR:
▫️Small Salons + Spas who want an affordable front desk option
▫️Busy Salons + Spas who need help with overflow calls
▫️Enterprise + Franchise Locations with high call volumes
▫️Businesses Seeking to Temporarily Replace a Receptionist
R E C E P T I O N I S T B O T ™
Need Service Customizations? Consider our Receptionist Bot™.
Manual Service Customization are only available for accounts with 750+ calls / month.
Smaller accounts can establish an IVR Menu via our Receptionist Bot - enabling automated custom call handling based on the call type. Save money when our receptionists don't handle every call!
Appointment Booking Service
Our receptionists can safely and securely add or edit appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.
We work with most salon + spa web-based scheduling software, but unfortunately our current system is not compatible with desktop systems such as Milano®. We also can only support MindBody® + Vagaro® software in limited cases - please inquire for details. Our client spas and salons are responsible for providing a booking software, transmitting login information, and ensuring that we have functional access.
Complete four easy steps to begin your business journey with My Salon Desk!
Select + Subscribe to a Voice Plan.
Complete our self-guided intake process.
Receive your new number or forwarding number.
Upgrade your plan within our client portal.
We answer your client calls so you don't have to - return your focus to the clients in your chair, not the ones calling on the phone. We provide omnichannel reception across multiple platforms to support the workflow of your business, and can also collaborate with you on strategies for client retention.
In today's social tech-obsessed age, digital presence is vital to a successful salon or spa business. In addition to providing attractive social media content, we can help you craft a custom digital marketing strategy to boost client conversion via both paid advertising and organic reach.
Ratings can make or break a beauty business - dissatisfied clients are twice as likely to make their feelings known across platforms such as Yelp + Google. However, research shows that 70% of such clients are willing to give a you a 2nd chance. Let us assuage your unhappy clients and keep the satisfied ones coming back.
Benefits of a Salon + Spa Answering Service
There are many benefits to offering an answering service for your salon or spa business.
Our strategies are simple to follow, and they actually work.
Cameron's custom marketing strategy boosted her engagement so much that she earned a collaboration deal with an indie brand!
$ More Money $
Cameron increased her monthly earnings by $6,300 after three months of virtual reception and business solutions.
Cameron's average online ratings increased from 3.8 to 4.2 across all platforms, and she gained key followers in her local market.
EXACT DATES TBD
Build Your Clientele.
Beauty pros become fully-booked within months of our services.
Increase Your Earnings.
Grow your luxury brand so you can charge luxury prices.
Frequently Asked Questions
O U R I N S T A G R A M
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