the ultimate business solution for salon + spa pros in the US + Canada.
We can handle it all.
EMAIL + WEBCHAT
SMS / TEXT + SOCIAL MEDIA
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Never miss a client inquiry again - attract more new bookings by providing round-the-clock customer service. Free yourself from the stress of client calls + texts by subscribing to a plan. For a salon, spa, or stylist, office tasks takes time away from engaging with clients and focusing on clients inside the salon.
We can book + reschedule appointments directly into your booking software.
Our associates are all required to hold experience in high-end client service.
Our associates are all required to hold experience in high-end client service.
Because of their industry experience, our associates can up-sell appointments.
Appointment Booking Service
Our receptionists can safely and securely add or edit appointments directly into your booking software. They are familiar with all major cloud-based software options, and are fully trained in HIPAA compliance.
We work with most salon + spa web-based scheduling software, but unfortunately our current system is not compatible with desktop systems such as Milano®. We also can only support MindBody® + Vagaro® software in limited cases - please inquire for details. Our client spas and salons are responsible for providing a booking software, transmitting login information, and ensuring that we have functional access.
Let us act as your tech-powered salon or spa "front desk". Our virtual receptionists work remotely to answer your clients' calls, texts + web-chats while extending white-glove service. Unlike most other answering services, our receptionists all have professional experience within the beauty industry and are extensively trained in multiple fields of cosmetology + aesthetics, professional product knowledge, salon / spa management software, and sales strategy.
We answer your client calls so you don't have to - return your focus to the clients in your chair, not the ones calling on the phone. We provide omnichannel reception across multiple platforms to support the workflow of your business, and can also collaborate with you on strategies for client retention.
In today's social tech-obsessed age, digital presence is vital to a successful salon or spa business. In addition to providing attractive social media content, we can help you craft a custom digital marketing strategy to boost client conversion via both paid advertising and organic reach.
Ratings can make or break a beauty business - dissatisfied clients are twice as likely to make their feelings known across platforms such as Yelp + Google. However, research shows that 70% of such clients are willing to give a you a 2nd chance. Let us assuage your unhappy clients and keep the satisfied ones coming back.
Benefits of a Salon + Spa Answering Service
There are many benefits to offering an answering service for your salon or spa business.
Our strategies are simple to follow, and they actually work.
Cameron's custom marketing strategy boosted her engagement so much that she earned a collaboration deal with an indie brand!
$ More Money $
Cameron increased her monthly earnings by $6,300 after three months of virtual reception and business solutions.
Cameron's average online ratings increased from 3.8 to 4.2 across all platforms, and she gained key followers in her local market.
EXACT DATES TBD
Build Your Clientele.
Beauty pros become fully-booked within months of our services.
Increase Your Earnings.
Grow your luxury brand so you can charge luxury prices.
Frequently Asked Questions
What times do you answer the phones?
We answer the phone and respond to messages during our business hours:
8 am to 9 pm Sunday to Saturday
across all American + Canadian time-zones.
After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and we offer reduced hours of 9 am to 2 pm on other minor holidays.
Can you log in to another software to view messages from my clients, new client leads, etc?
The only 3rd party software that we can access is a scheduling software, solely for the purposes of scheduling and editing appointments. Answering services rarely (if ever) log-in to 3rd party software aside from scheduling software as it can be cumbersome and burdensome to the Receptionists, and the technical setup is incredibly complex to maintain.
If you require someone to log-in to an external software, you might be better served by directly hiring a Receptionist.
Why do I need a Virtual Receptionist or Answering Service in my salon or spa?
Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available.
It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist.
Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table!
Can I mix and match plans?
Yes, but a Voice Plan is required.
After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like.
Are the plan terms flexible?
Our primary Virtual Reception plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan.
How can I become a My Salon Desk Client?
Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines.
How do I select Add-Ons + Upgrades?
You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.
How does Voicemail Service work?
After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!
Your pricing seems high!
Trust us - it's not.
Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.
In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.
Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.
Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? I think not.
Do you offer any discounts?
We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to email@example.com.
We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.
Is there a commitment or contract for Virtual Reception?
None of our Virtual Reception Plans require a commitment or contract - they're all monthly plans. Edit your Plan anytime! Some of our Add-Ons + Business Solutions do require pre-payment or contracts.
Where can I find the current prices?
Just click the button below:
If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!
How do I forward calls?
Call Forwarding is simple!
You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.
If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.
Do I need a new business number?
If you wish to continue using your existing business number you may forward calls to My Salon Desk.
How do you update me on client inquiries?
Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.
How do you know how to answer my calls?
You'll complete an Intake Questionnaire.
Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.
Larger Plans with 750+ calls may have some additional features and customizations available - please contact us for more details.
Can you book and edit appointments?
If you give us access to your booking software, we will be happy to edit your bookings.
We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take card information.
What type of software do you work with?
We only work with Cloud-Based / Web Booking Software.
Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text. We also can only support MindBody® + Vagaro® software in limited cases - please inquire for details.
How can I forward text messages?
If your current business phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients.
Currently, the most common use-cases for texting are either outbound lead nurturing (we'll text leads that complete online web-forms on your website or online ads) or SMS response - if we make an outbound call to one of your patients / clients and they text us in response (it happens more often than you'd think!).
How are text messages billed?
Pay only for outgoing messages.
We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency.
Do you offer any other Business Solutions?
We have a full suite of business solutions launching in June of 2021 - we'll offer Marketing Support and additional resources to support Clientele Management. Stay Tuned!
How do Emails work?
Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.
As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details.
How does Web-Chat work?
We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session".
Do you work with Medspas?
We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!
They know all relevant details like counter-indications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.
I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?
Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.
We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments.
Do you have any Plans for Salon Suites?
Yes, coming soon!
Our Salon Suite Virtual Reception Plans will start at only $1499.99 per month, making them affordable options for Suites seeking to offer a Tenant perk to boost loyalty. In addition to virtual reception + marketing services, the Suite Plans will also include a complimentary 8-week immersive Business Course for your Tenants. We will be launching custom Plans for Salon Suites in June of 2021 - stay tuned!
How can I be notified about Salon Suite Plans when they launch?
Send an email our way: firstname.lastname@example.org.
How can I trust the My Salon Desk Associates will provide good service?
Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.
We also have the ability to let you make a test call with our demo spa and can potentially set-up a trial period - contact us for more details!
Is my login information safe with you?
None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.
Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!
Do I need to download an app?
Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!
Can you log in to another software to view messages from my clients, new client leads, etc?
The only 3rd party software that we can access is a scheduling software, solely for the purposes of scheduling and editing appointments.
What if I have a small business?
No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.
My clients don't usually speak English- are you multilingual?
We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.
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