We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at email@example.com. Alternatively, use the link below to schedule a phone call today.
What times do you answer the phones?
We answer the phone and respond to messages during our business hours.
After hours, you can turn off call forwarding or we can attend to your Voicemails via our Voicemail Service Add-On. We operate during all holidays except Christmas, New Years + Thanksgiving, and are closed on public holidays + observed holidays.
How does a Virtual Receptionist work?
Our experienced receptionists are trained to answer your client inquiries professionally based on your unique business details, and can leverage their industry acumen to answer general questions. Occasionally we may receive a client-specific inquiry that requires your attention; we'll transmit a message to you by text message or email at no additional cost!
As part of our Complimentary Appointment Booking Service, we can book appointments that as specifically requested by your clients; any unique scheduling parameters must be fully programmed into your scheduling software.
We can make outbound calls or send outbound messages or support your up-sale + marketing efforts on accounts with 750+ monthly calls. Please contact us regarding any additional customization requests.
Why do I need a Virtual Receptionist or Answering Service in my salon or spa?
Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on at least 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available.
It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist.
Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table!
How does a Virtual Assistant work?
Our experienced Virtual Assistants are trained to handle your business processes professionally based on your unique business details, and can leverage their industry acumen to optimize your workflow.
We can support Marketing efforts, SEO strategy, Order Processing, Tele-Marketing, Email Newsletters, SMS Marketing, Client Follow-Up, and more!
Why do I need a Virtual Assistant in my salon or spa?
It's difficult to manage all of your own business tasks when operating a thriving beauty business. Moreover, Covid-19 has pushed many would-be assistants into gig work and has accelerated employee turnover.
Let us handle your staffing needs - save money + time while refocusing your energy on serving your clientele.
What is the difference between a VA and a Virtual Receptionist?
A Virtual Receptionist exclusively handles inbound calls and appointment scheduling, while a VA can also handle a variety of other tasks. Reception Plans bear fixed monthly pricing while VA Plans are priced hourly.
Where can I find Plan options?
Follow the link below:
How can I become a My Salon Desk Client?
Click the link below to get started! You'll then receive your Intake Questionnaire, and once that's received we'll get started on establishing your phone lines.
How do I select Add-Ons + Upgrades?
You'll be able to select your desired Add-Ons and upgrades after you subscribe to a Plan - we'll collect your preference in the Intake Questionnaire.
How does Voicemail Service work?
After hours, normally you'd have to turn off your call forwarding settings so that you can handle your own calls. If you opt in to the service, we will handle all voicemails the next day - whether that means returning the call or sending you a message. Currently, 100% of our Virtual Reception accounts also add Voicemail Service - it's a popular perk!
Your pricing seems high!
Trust us - it's not.
Unlike most other answering services, we maintain a speciality in the beauty industry and can handle complex client concerns. This virtually eliminates the need to send you messages! Other services will likely send you a message for 75%+ of the calls they receive, which means you'll have to spend a lot of time following-up with your clients.
In order to provide such great service, it forces us to spend much longer periods of time on the phone. Our longest call on record was about 23 minutes! We price our calls to account for the fact that we spend 2-4x as long on the phone in comparison to the average service. Additionally, we hire the most intelligent + experienced Receptionists (Boston has a TON of great schools with smart students and graduates for us to pull from - 90%+ of our Receptionists are pursuing or have earned at least a bachelor's degree!) and provide extensive training.
Keep in mind that many other answering services charge per minute, and frequently take nearly 10 minutes to schedule appointments! They'll often put your clients on extensively long holds while they login to your software, which runs up the bill. You WON'T save money with a $1 / minute service.
Do you want to get constant messages asking you what a "balayage" is or how many Coolsculpting® treatments are needed to see results? Or how about incorrectly booked appointments and missing payment information? We think not.
Do you offer custom Plans?
We are happy to discuss developing custom plans for clients with large call volumes or those that need a limited streamlined service. Feel free to initiate a chat to the right, or send an email to firstname.lastname@example.org.
We are pleased to offer a Solopreneur Business Grant for beauty + personal care business operators who are military veterans, from a disadvantaged background, or experiencing financial difficulties. The application only takes 10 minutes and is fully encrypted to protect your privacy.
Is there a commitment or contract for Virtual Reception?
Enjoy your 1st Month of service with NO COMMITMENT!
After your 1st month, Plans require only 3 month contracts. Some of our optional Add-Ons + Business Solutions do require pre-payment.
Where can I find the current prices?
Just click the button below:
If you have a higher or lower call volume than you see listed, please get in touch - we are happy to develop custom plans!
How do I forward calls?
Call Forwarding is simple!
You can easily and quickly set up call forwarding from your business line to My Salon Desk - most cellphone + landline phone companies allow business customers to do this in seconds using the *72 and *73 short-codes (you may need to call your phone provider to activate the codes.
If you use a VoIP / cloud-based phone service or business cellphone, you can usually complete forwarding steps easily from your online account. Alternatively, some cellular devices like iPhones® allow you to forward calls from within the settings menu.
Do I need a new business number?
If you wish to continue using your existing business number you may forward calls to My Salon Desk.
How do you update me on client inquiries?
Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.
How do you know how to answer my calls?
You'll complete an Intake Questionnaire.
Immediately after you subscribe, you'll be asked to complete our Intake Questionnaire. It only takes about 15-20 minutes, but it addresses all of the most common questions we typically get from salon + spa clients. We'll collect all your preferences for how you want your calls + inquiries handled.
High-Volume Plans may have some additional features and customizations available - please contact us for more details.
Can you book appointments?
We have dedicated associates that handle appointments - we can create appointments + also take card information. As a standard, we collect your clients' name, phone number, and email address, and we book appointments as specifically requested by your clients. And other unique scheduling parameters must be directly programmed into your software.
What type of software do you work with?
We typically work with Cloud-Based / Web Booking Software.
Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.
How can I forward text messages?
Our NEW SMS Virtual Reception Service enables us to transmit 2-way text messages on your behalf! It's compatible with landlines, toll-free numbers, and VoIP solutions like Ring Central.
For Cell Phone users: If your current cell phone number is programmable (API-enabled), you can directly forward text messages our way - all we'd need is a webhook. Otherwise, you can provide your Forwarding phone number as a separate text-line for your clients.
How are text messages billed?
Pay only for outgoing messages.
We don't bill for incoming messages - only outgoing. We do our best to group information within the smallest number of messages to improve efficiency.
Do you offer any other Business Solutions?
Our Outbound Lead Marketing Feature is currently in development - stay Tuned!
How do Emails work?
Many salons and spas use web-forms that send messages via email - you can easily configure your email provider to forward all emails our way within your Settings menu. We can then make outbound calls to your clients based on the content of the email. Outbound calling is only available for Plans exceeding 750 calls - additionally the proportion of Plan calls that can be outbound is generally limited.
As of now, we do not generate outbound emails and only respond to inbound emails by phone call. An additional fee also applies to enable email forwarding - please contact us for additional details.
How does Web-Chat work?
We provide a customized chat widget that will be embedded within your website. Web-chats are billed per conversation, or "session".
Do you work with Medspas?
We have a dedicated team of our Receptionists that maintains expertise on all common Medspa procedures, treatments, and retail products. They typically have either worked within a Medspa, or have a clinical background as a pre-med, nursing, or health sciences student. They are our best and brightest!
They know all relevant details like contraindications, pre and post treatment instructions, and can provide estimates of treatment frequency and / or quantity (for example, approximately 10 units of Botox® for a Lip Flip procedure). We're also familiar with treatment loyalty programs like Aspire Rewards by Galderama®, and payment options like Care Credit® and Patient Fi®.
I operate a more clinical Medspa as a surgeon / dermatologist. Can you help my business?
Our Receptionists are fully trained in HIPAA, and our phone systems are also fully HIPAA compliant. We understand the added professionalism and patient privacy required of a clinical Medspa office, so you can rest assured that your patient care is in good hands. We are well-versed in some of the basic details of common surgical procedures like Rhinoplasties, Face Lifts, Breast Augmentations, Tummy Tucks, Liposuctions, Brazilian Butt Lifts, and more.
We can advise patients on side effects / risks, estimated downtime, anticipated results, etc. As long as you utilize a cloud-based scheduling software we can easily make + edit appointments.
How can I trust the My Salon Desk Associates will provide good service?
Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.
We may be able to arrange a trial period in some cases - contact us for more details!
Is my login information safe with you?
None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.
Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!
Do I need to download an app?
Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!
What if I have a small business?
No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.
My clients don't usually speak English- are you multilingual?
We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.
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