How much money am I missing out on by not offering reception?
Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table!
Do I need to download an app?
Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!
Why do I need a Virtual Receptionist?
Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on about 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available.
It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist.
What benefits do I get as a member?
Every client is assigned a personal Concierge who is available to answer questions and concerns everyday from 8 am to 8 pm EST. We will also edit and adjust your plan as needed and provide custom reports upon request. We are also working on providing a suite of discounts for trainings, courses, and professional products - Stay Tuned!
How can I become a My Salon Desk Client?
Click the link below to get started!
Are the plan terms flexible?
Our primary plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan. There are NO sign-up fees, annual fees, or membership fees. EVER.
What times do you answer the phones?
We answer the phone and respond to messages during our business hours:
8 am to 9 pm Sunday to Saturday
across all American + Canadian time-zones), and forward the calls to your number when we are closed. Webchat inquiries will also be forwarded to your email. For an additional fee, we can also receive, transcribe, and respond to voice-mails left after hours.
We operate during all holidays except Christmas + Thanksgiving, and we offer reduced hours of 9 am to 4 pm on New Year's Eve and New Year's Day.
Can I mix and match plans?
After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like.
Do I have to give you back-end access to my business phone number?
Nope, not at all!
You can easily and quickly set up call forwarding from your business line to My Salon Desk - most phone companies allow customers to do this in seconds using the *72 and *73 short-codes.
We answer the phone and respond to messages during our business hours (8 am to 9 pm Sunday to Saturday across all American + Canadian time-zones), and forward the calls to your number when we are closed.
Do I need a business number?
If you wish to continue using your existing business number you may forward calls to My Salon Desk. However, most clients prefer having a secondary back-line phone number that can be used to reach the salon in case we need to patch clients through.
How do you update me on client inquiries?
Our associates typically can handle most calls without ever having to contact you, but depending on your preferences we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.
Is there a charge for custom call handling?
We will discuss and determine the best options for you during the intake process. Most of our current clients prefer to receive a Daily Message Digest at the end of each business day by email, while others prefer instant SMS/text message updates. Both of these options are free!
We can also directly transfer calls in specific cases to your "Backline" or personal phone number. If you prefer that we perform "warm" call transfers (you'd like us to check with you first prior to transferring the call), the transferred call would be billed as an additional call.
Can you book and edit appointments?
If you give us access to your booking software, we will be happy to edit your bookings.
We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take deposits and card information.
What type of software do you work with?
We generally work with Cloud-Based / Web Booking Software.
Most common salon + spa booking software now offer a cloud / web-based solution. You'll securely transmit your login information using encrypted HIPAA-compliant software - your login details will remain scrambled and inaccessible to our receptionists in plain text.
How can I trust the My Salon Desk Associates will provide good service?
Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.
Is my login information safe with them?
None of our receptionists have direct access to any of our login information - we utilize an encrypted Password Vault technology that scrambles + hides plain-text passwords from our receptionists. Once they log in to the Password Vault, the Vault software automatically enters login information into your software without them ever being able to view it.
Beyond that, not only are all of our receptionists fully background-checked at the county, state + federal level, but they are also required to undergo regular and random drug testing - we take data privacy seriously!
What if I have a small business?
No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.
My clients don't usually speak English- are you multilingual?
We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.