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my medspa | my salon desk
MEDSPA and SALON OUTSOURCING

myMEDSPA

by my salon desk.

myMEDSPA  

by my salon desk. 

STREAMLINE Your Workflow & MODERNIZE Your Front Desk. Powered by a Specialized Cohort of My Salon Desk Receptionists.

Serving Medical Spas, Aesthetic Practices, Dermatologists, Dental Practices, IV Bars, Integrative Wellness Clinics, and more.

STREAMLINE Your Workflow & MODERNIZE Your Front Desk. Powered by a Specialized Cohort of My Salon Desk Receptionists.

CALL (617) 990-9808 FOR MORE INFO. ⟶

Designed for Luxury.

My Salon Desk powers upscale, luxe Medical Spas that provide affluent clients with the best services and a luxurious, concierge experience.Our Answering Service has supported INJECTOR 5280 within the competitive Denver market.

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INJECTOR 5280

DENVER, CO



 ★ ★ ★ ★ ★

GREAT on TrustPilot and Clutch

#1 Luxury Medspa Answering Service.

DESIGNED FOR LUXURY BRANDS.

MY SALON DESK is the solution the Medspa Industry has been waiting for - founded in 2019, we now have 6 years of experience in providing high-quality outsourcing solutions for Medical Spas and Aesthetics Practices.

Our signature offering, our Medspa Virtual Receptionist & Phone Answering Service, has supported hundreds of medical spas across the US by converting new patient leads and providing white-glove care to existing patients.

Industry-Trusted.

We've operated an Answering Service for Medspas for 5+ Years - We've Seen it All. As a Premium Service for Luxury Medical Spas, We Are the Only Option with Bonafide Testimonials.

White-Glove Service.

We Come Highly Rated & Recommended by Industry Experts, and Are Proud To Have Intelligent & Professional Virtual Receptionists for Medspas - Our Sales-Trained Receptionists That Convert Leads.

Luxury Branding.

We've Positioned our Medspa Answering Service to support Luxury, Upscale Spas hoping to Maintain Brand Continuity by Phone. We Help You Retain Your High-Ticket Clientele.

Sales-Trained.

Our Receptionists Undergo an Extensive 4-Week Training, as well as Ongoing Professional Development, to Maximize Lead Conversion & Patient Retention for Upscale Medical Spa Brands.

6+ Years In Business.

We are the Industry Leader by a long shot. We're the only Medspa Answering Service Dedicated to Medspas that has Medspa Reviews & Testimonials - We're the Real Deal in this Industry.

Highly Rated.

We're the only Medspa Answering Service Dedicated to Medspas that has Reviews & Testimonials. If your patients Wouldn't Trust a Medspa with No Testimonials, Why Trust an Answering Service Without Any?

Measurable Impact.

No Other Medspa Answering Service is as Committed to Supporting Business Growth & Client Retention. Our Clients Report an Average 26% Increase in Revenues After Onboarding Our Service.

We Do It All.

Our Receptionists Undergo an Extensive 4-Week Training, as well as Ongoing Professional Development, to Maximize Lead Conversion & Patient Retention for Upscale Medical Spa Brands.

We're the #1 Luxury for Medical Spa Virtual Receptionist Services.

we can help you patients anywhere.

A Medspa Answering Service & Medspa Virtual Receptionist.


Medspa Phone 

Answering Service 

& Virtual Receptionists

Scheduling Directly

into Your Software

Marketing, SEO, and 

Web & Clerical Support.

CALL CENTER HOURS
Standard 10 am - 5pm  (10-2 Saturdays)
Customizable 
6 am - Midnight
for all time zones in the US + Canada

VOICE CALLS

We answer client calls, provide information according to your unique business logistics + book appointments.

TEXT / SMS

Support Millenial + Gen Z Medspa clients with instant access to support via SMS.

WEB CHAT + EMAIL

50% of clients locate their desired Medspa online - assist your tech-savvy clients on your site.

SOCIAL MEDIA

We can integrate directly with Lead Ads across platforms as well as Facebook Messenger.

VIEW PLANS + PRICING ⟶

#1 best in the industry.

Answering Service for Medical Spas

Top-Rated Answering Service to both SMB & Enterprise Luxury Medical Spas.

Over the course of the past 5 years, we've learned what attracts callers to a Medical Spa - Instant Service, White-Glove Professionalism, and Industry Knowledge. With a Medspa Virtual Receptionist, you can always rest assured that your potential clients are in great hands.

Full-Scale Answering Service for Medical Spas & Aesthetics.
Virtual Receptionist for Medical Spas

✓⃝ Medical Spas and Medispas
✓⃝ Aesthetic Medical Practice
✓⃝ Cosmetic MDs, PAs, and NPs
✓⃝ Cosmetic Dentists

✓⃝ Wellness Practices
✓⃝ Fitness + Athletic Studios​
✓⃝ Saunas + Massage Bars
✓⃝ Boutiques Salons and Spas

VIEW PLANS + PRICING

We Provide Medical Spas with a Virtual Receptionist & Outsourced Support.

STANDARD VIRTUAL RECEPTION 

As part of our FAQ Answering Service, our Medspa Specialty Virtual Receptionists will pass on important messages via email/message, as well as answer questions regarding your:
- Location & Hours
- Late & Cancellation Policies 
- Services & Treatment Modalities
- Pricing

APPOINTMENT SCHEDULING

In addition to standard remote call answering, our Aesthetics Practice Virtual Receptionists can also book and schedule appointments. Our Complimentary Scheduling Add-On exclusively supports the creation of new appointments and is only available with Boulevard®, Mangomint®, Square®, and select other options. 


Our Full-Service Scheduling Add-On enables us to login to your software via an admin account to book, cancel, and reschedule appointments instantly,

+

myMEDSPA PLUS+

now available - inquire for details.

Payment Support, Deposits, & Orders.

Enables the collection of Credit Card information & processing payments.

Ad-Hoc Outbound Calling & Follow-Up

We can place ad-hoc outbound calls to your patients per your request.

Voicemail Handling & Outbound Follow-Up

We can help handle  After-Hours Voicemails & provide follow-up.

Patient Appointment Reminders & Follow-Up.

Calls and/or SMS reminders to your patients at an interval of your choosing.

Patient Lead Nurturing & Recovery

We can call leads & previous patients to acquire more bookings.

WebChat Widget on your Website

We can support your website visitors with instant answers to their questions.

Good Faith Exam or Patient Intake.

We can oversee the completion of Good Faith Exams or Patient Intakes.

CRM Database Management.

Instant Updates to your CRM software with notes & records RE calls and bookings.

Social Media & SMS Integration

We can provide support for your clients via SMS, Instagram & Facebook. 

the Medspa Partner you never knew you needed.


We Can Handle All of Your Patient's Treatment 

Questions, And We're HIPAA COMPLIANT.

✓⃝ Estimated Service Quantity & Frequency
​✓⃝ Service Duration
​✓⃝ Contraindications & Risks
​✓⃝ Sales-Oriented Calls

✓⃝ Service Pricing
​✓⃝ Downtime & Side Effects
​✓⃝ Treatment Recommendations
​✓⃝ Collection of Credit Cards on File & Deposits

My Salon Desk is Powering Viral Medspa Brands in the Digital Age.

Medical Spa Answering Service

NU BEAUTY AESTHETICS

2-Location Medspa in the Los Angeles Market

20,000+ Instagram Followers

ALLURA AESTHETICS

4-Location Medspa in the South Florida Market

5500+ Instagram Followers

Medical Spa Virtual Receptionist
Answering Service for Medspas

RENAISSANCE CURLS

Viral Curly Hair Salon in the NYC Market

8500+ Instagram Followers

Our Medical Spa Virtual Receptionist Features.

US-Based Receptionists

All of our Medspa Live Receptionists are based in the United States; 92% have or are pursuing a Bachelor's degree.

Bespoke Service

Our Medical Answering Service is customized to the unique needs of beauty + lifestyle businesses.

Custom Greeting

You can select a custom advertisement or song to play when clients call.

High-Quality Service

We intensively train our Virtual Receptionists on the principles of white-glove client service.

Task Management

We can act as a Medspa "Virtual Assistant" for your business and support common tasks.

Portal + Concierge

You will have 24/7 access to a custom portal and convenient access to our Client Concierge Team.

Industry-Trained

Our Medspa Virtual Receptionists are required to have at least 2 years experience in the industries we support.

Integrations

We can integrate directly into your Online Calendar, CRM, Order Management Software, etc.


Free Follow Up

We relay messages to you at no extra charge via SMS.


Custom Call Routing

Our Answering Service is customized to the unique needs of beauty + lifestyle businesses.

Small Teams

Our Aesthetics Receptionists work within small teams to ensure that they are well-trained on your protocol.

Text for Totals

With convenient pay-per-call billing, view your real-time usage 24/7 via text and manage your expenses.


Simply Put,

We do it better.

Medical Spa & Aesthetic Practice Phone Answering Service


RATED GREAT on ★TRUSPILOT.

CUSTOMER SATISFACTION


We happily take in the Medspa clients of other Answering Services because ​we don't just answer calls - we handle them.




MEDSPA CALL CENTER


We're an answering service and virtual receptionist designed with luxury salon + medspa practices in mind - we know the medspa industry.




SALES ORIENTED


We train our Medspa Virtual Receptionists to convert your new callers into booked clients - no additional training is required on your end for a seamless experience.




MEDSPA INDUSTRY TRAINED


We can address 98% of Medspa client concerns on our own. ​Meaning less follow-up for you, and more time with clients.




CUSTOMIZED SERVICE


Medspa Virtual Receptionists work in small cohorts + know your business, as opposed to calls being forwarded to a general call center.




RELIABLE SERVICE


We're open when you are. ​Our Medspa Virtual Receptionists are reliably here for you.




BILLING TRANSPARENCY


Billing per-call instead of per-minute helps maintain quality. ​There's no incentive for us to keep your clients waiting.




HIGHER EARNINGS


Capture more missed clients + revenues. Our clients report ​an average of 26% monthly increase in new Medspa patients.



VIEW OUR PLANS

Hear from Our Clients.

We support businesses of all sizes and from all specialities in the medical aesthetics industry.

medspa answering service client

"My Salon Desk is simple to implement and actually works. It's been an incredible help over the past years, we're grateful for your support!"


Denver
INJECTOR 5280


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medspa answering service client

"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call - it's been wonderful."


Phoenix

UNITS INJECTION SPA

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Why Your Medical Spa Needs
​A Virtual Receptionist.

my salon desk medspa service

 ① Growth Potential.

Medspas, Medical Spas, and Aesthetic Medicine Practices are anticipated to experience record level growth at a CAGR of 12.96% in 2024. Stop losing clients by keeping your phones monitored. A Virtual Receptionist for your Medspa will help ensure that every possible patient is captured.

 ② Saved Time.

If you're struggling to answer phone calls in a timely fashion, or feeling overwhelmed with managerial responsibilities, now's the time to outsource to a Medspa Answering Service or Virtual Receptionist. Your time is better spent on tasks that lead to business growth and expansion as well as patient retention.

③ Better Client Satisfaction.

We're the only business process outsource agency that maintains a specialty in the Medical Spa industry, and the only one with a verifiable track record. Having an immediate, live Virtual Receptionist for your Medspa to respond to client inquiries makes a world of difference.

MONTHLY CALLS

150,000+

US-BASED WORKFORCE

100%

POTENTIAL INTEGRATIONS

2000+

YEARS IN OPERATION

6

SPECIALTIES

12+

About Our Medspa Virtual Receptionist Service.

Other tasks, scripts, note-taking, reports, Add-Ons (e.g. collecting client credit card info), or special requests are considered Customizations and are available by request.

BUSINESS GREETING.

You'll be assigned a Forwarding Number where your calls can be forwarded or we can provide you with a new Business Phone Number.

You choose when to forward calls- we're here to support you for up to 80+ hours each week. 

Our receptionists professionally + warmly answer your forwarded calls in your business' name.
READ MORE

ANSWER INQUIRIES.

Our receptionists leverage existing industry expertise to answer your clients' general inquiries about your services, treatments + product offerings.

In addition, we answer questions regarding your:

▪️ Location

▪️ Directions
 ▪️ Price Menu ▪️ Policies
READ MORE

APPT. BOOKING.

We book appointments based on your client's requests - we can even collect credit card information and charge deposits!

Full-service Calendaring including appointment cancellations + rescheduling via a staff login can be added for an additional cost.

Our Complimentary Booking feature is compatible with Boulevard®, Mangomint® and more - any booking platform that offers simple online booking.
READ MORE

Our Medspa Virtual Receptionists 
​Can Schedule Appointments.



Home - Aesthetic Record EMR



medspa virtual receptionist scheduling


We work with all of the top Medspa Scheduling Software Systems including Aesthetic Record, Boulevard, Vagaro, Mangomint, Zenoti, Jane App, and more.


Most Generic Answering Services do not integrate with software that is well-suited for Medical Spas and Aesthetic Medical Practices. We are proud to support Full-Service Calendaring (including appointment booking, rescheduling, and cancellations).


Our Live Answering Service for Medspas can schedule appointments accurately with the expertise needed to simplify your workflow - we can give rough estimates of aesthetic treatment quantities and pricing over the phone, and we can 


Accounts with over 200 monthly calls can also access a slew of service upgrades, including custom scripting, software integrations, and automations.

medspa lead outreach

Provide Instant Support to Your Clients. 

The Medical Spa Industry can be extremely competitive at times, leading to a need for often expensive marketing initiatives. Quality is important when outsourcing critical business functions of your medical spa or aesthetics practice. Don't make the mistake of using a generic answering service that doesn't maintain a medspa specialty, or using a service without credibility or reviews. You wouldn't expect your patients to book with you without any testimonials or experience, so why select an unqualified phone service?


My Salon Desk has been in operation since 2019 and served hundreds of salons and spas around the US and Canada. We are the only Medspa Virtual Receptionist service that has bonafide expertise in handling high-end & white-glove clientele service - we've serviced beauty businesses with celebrity clients, as well as those who regularly revenue $30,000+ within one day.



         


Learn More About Your Pricing Options.

Answering Service.

Unlike most other answering services, we charge per call, not the minute. This simplifies and streamlines our service, and also incentivizes better quality support.


VIEW PLANS + PRICING

Other Services.

You can easily cap spending at the price-point of your choosing with our fixed pay-per-call Answering Service billing and enjoy no hidden fees.


BOOK A CALL
Begin your business journey with My Salon Desk!

STEP 1.


Select + Subscribe to a Plan that best suits your business needs and volume - arrange a call to learn more.

STEP 2.


Your Concierge will immediately contact you to complete our self-guided intake process.

STEP 3.


You can upgrade your plan to add Voicemail Service, SMS + other offerings within our client portal.

STEP 4.


You can start using your service typically within 1-5 days



SCHEDULE A DISCOVERY CALL.

MORE ABOUT OUR MEDICAL SPA VIRTUAL RECEPTIONISTS:

We don't just answer calls; We handle them. Our expertly trained Medspa Virtual Receptionists are skilled in providing white-glove service to your clientele - we know that first impressions always matter, and we take great pride in being the virtual face of your business.

Our Live Medspa Virtual Receptionists become an extension of your brand and an excellent first-line of your business. The beauty + lifestyle industries draw in $400+ billion annually; an increasingly competitive retail landscape make it imperative that you extend the highest quality of instant assistance. Our pre-existing training in medical aesthetics eliminates the need for expensive monthly minimums, training fees, and long-term contracts; we are an excellent option for indie & start-up businesses.

Our receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time.

FREQUENTLY ASKED QUESTIONS.

General Questions.

Are your Receptionists US-based or in another country?

We're proudly based in the USA as are all of our Receptionists!


Our receptionists are all based within our home state, meaning they are very familiar with North American beauty protocol and product lines. We NEVER use foreign-based Receptionists. 


Just FYI, we require our Suites Receptionists to have at least 2 years of professional industry experience within their respective industries. Fun fact: over 90% of our receptionists have a bachelor's degree or are currently pursuing one! 

What Scheduling Software do you Support?

Any Cloud-Based Scheduling Option.

We're proud to integrate with most major scheduling options that can be accessed via the internet without the need for any local software or hardware downloads (cloud-based software). 

How does the Onboarding Process Work?
​It can take as little as 1-2 days - we're here for you every step of the way.


Our Business Development Team + your dedicated Onboarding Specialist will support you on your journey towards My Salon Desk Service.

What industries do you work with?

Any business involved in beauty, cosmetology, aesthetics, fashion, fitness, or wellness.


We certainly know beauty: Blowouts, Barbering, Cuts, Color, Braids, Weaves, Extensions, Up-Dos, Weddings, Makeup Artistry, Lash Extensions, Permanent Makeup, Brow Design, Manicures + Pedicures, Nail Design, Ear Piercing, Tattoo Art, General Aesthetics (facials, light peels, derma planing, Microderm, etc.), Wax + Sugar Hair Removal, Laser Hair Removal, Massage + Reflexology, Cryolipsosis (e.g. Coolsculpting®), EMS, Radiofrequency, Microneedling, Dermal Fillers, Wrinkle Relaxers...you name it!


Manufacturers of beauty devices such as hair straighteners, curling irons, hair dryers, facial rollers, steamers, EMS or Radiofrequency machines, LED light therapy machines, in-home laser or IPL machines will be well served by our Virtual Receptionists. Retailers of cosmetics and skincare products can rest assured that their customers will receive white-glove service across multiple channels.


Fashion apparel retailers, jewelry purveyors, bridal boutique owners and fashion boutique owners, and other retailers will all experience an improved workflow by implementing a live Remote Call Center.


In addition to general gym + fitness centers, our live Virtual Receptionists are familiar with popular boutique fitness offerings such as Spin Cycling, Yoga, Pilates, Pole Fitness, Dance Studios, Weight Training, Crossfit, and Barre Fitness. 


Wellness providers such as Nutritionists, Juice Bar / Fresh Food purveyors, Meal Delivery Services, Personal Trainers, Life Coaches, Wellness Coaches, Counselors, Massage Therapists, and IV Therapy providers can also benefit from a bespoke Answering Service.

How do you protect the privacy of clients + customers?

We take privacy seriously.


All of our communication methods are protected with the highest levels of security and encryption - our phone systems are both PCI and HIPAA-compliant and meet SOC 2 security standards. In line with our Terms of Service we do not make any claims to the client or customer data in your software.

Calls & Call Handling.

How do I forward calls?

It's very simple.


Everyday you'll follow two easy steps to manage your service!


1.  Dial *72 + forwarding number to begin transferring calls to us (*21 + forwarding number + # in the UK)


2. Dial *73 at anytime to stop forwarding your calls to us.


You can also program your phone's IVR menu to forward calls our way.

How do you handle calls?

​​You'll complete an Intake Questionnaire.


Upon subscription, you'll complete an approximately 10-20 minute Intake Questionnaire that will provide enough information for us to professionally answer your calls. Our receptionists are industry-experienced and highly trained in the provision of white-glove service, so you can save yourself the trouble of providing additional scripts or training.


The standards of our FAQ Answering Service are:

1. Our receptionists professionally answer your clients' calls in your business's name

2. Our receptionists answer any inquiries leveraging their existing industry acumen + your unique business details

3. We forward client-specific messages as needed via text message (or within your CRM)


In addition, 1 Specialty Support is included with all Plans. Customize your Answering Service Plan by selecting Appointment Setting and Scheduling, Order + Payment Processing, CRM support via Zendesk® integration, and custom Task Management.


Any other notes, scripts, reports, tasks, are not included as part of our standard service offering and may incur additional costs. 

Do you make outbound calls or texts?

Yes!


We can confirm appointments, follow-up on concerns, collect payments...you name it!

How are Voicemails handled?

We can help with that!


We offer Voicemail Service, through which we'll handle phone calls forwarded our way after hours - we'll listen to and address any voicemails received the following day, and make follow-up calls if needed. 

How do I receive updates regarding clients?

By text message, or App Notification.


Your scheduling software or CRM mobile app will automatically send SMS messages and app notifications for any new, edited, or canceled appointment as well as other notifications  We also will transmit any client-specific inquiries we receive by phone as SMS messages.

Welcome to the Future of Beauty.


We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.

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