my salon desk
VIRTUAL RECEPTIONISTS

How to Build your Custom Plan...

1

First, Select + Subscribe to a Voice Plan that best suits your business needs and volume.


2

Your Concierge will immediately contact you to begin completing our self-guided intake process.

3

Typically within no more than 3-5 business days, you will receive your call forwarding details.


4

You can upgrade your plan to add SMS + other offerings within our client portal.



Standards Of Service

Please review our service standards carefully - any other tasks, scripts, note-taking, reports, Add-Ons (e.g. collecting client credit card info), or special requests are considered Customizations and may incur additional costs.

Business Greeting

Our receptionists professionally + warmly answer your forwarded calls in your business' name.

Read More

Answer Inquiries

Our receptionists answer your clients' inquiries leveraging existing industry expertise + referencing your unique business details.
Read More

Appointment Booking

We book, reschedule, and cancel appointments based on your client's requests - all scheduling preferences must be directly programmed.
Read More

S

Learn more about our Process + Protocol.

CALL FORWARDING

All calls must be initiated by your clients / patients and directly forwarded from your business number without any recordings or prompts to key in digits. If you are seeking to forward overflow calls only, we strongly suggest that you consult with us to ensure technical compatibility.


Please note that call set-ups featuring multiple steps of forwarding tend to be rife with technical issues such as reduced sound quality and delays; forwarding services via integrations such as Call Rail®, Nimbata®, or 3rd-Party Marketing Software are strictly prohibited unless you have obtained prior authorization from our IT Team.


Our service primarily supports inbound calls - outbound marketing calls are not included in our Plans (this includes inbound calls that require us to connect to an outbound call with your lead). We are happy to develop custom Outbound Marketing solutions as Plan upgrades - please inquire for details.

SCHEDULING PARAMETERS

Each stylist or practitioner within your salon / spa should have their own unique schedule featuring their availability. Any unique parameters like pricing, custom durations, Master vs. Junior Stylist designations, etc. should be programmed into your software as well. 


Any other scheduling requirements MUST also be directly programmed within your software:

  • Services that can only be performed on a certain day
  • Services that need to be scheduled into certain time-slots  
  • Service Add-Ons

Features that are only available depending on your software:

  • Simultaneous/double bookings are only possible using built-in Processing Time + Finishing Time features
  • Group Appointments are only possible using built-in Group Appointment booking features - otherwise group appointment requests will be forwarded directly to you

APPROVED SOFTWARE
    We work with almost all common salon and spa software options including Vagaro®, Millenium® / Meevo®, Booker®, Aesthetic Record®, Mangomint® and more. If you opt to use a software not commonly used for spas and salons, you should review the specifications to ensure that it meets our requirements.

    As a standard, we collect your clients':
    • Name 
    • Phone number
    • Email address

    In some cases we can collect additional information, but requests are subject to approval and may incur additional costs.

CLOUD / WEB BASED

We generally don't support software that requires app or desktop downloads, although we may make exceptions for Plans with 200+ Monthly Calls. 


We don't manually transmit notifications regarding new appointments, appointment updates, cancellations, etc - please ensure that your software will notify you accordingly. If you use an API-enabled software, we'd be happy to support you with an automated SMS or phone call alert for new appointments.


In most cases we also require a unique login and password for our use - your login information will be securely encrypted in our system, and will not be visible to our receptionists.

SERVICE NAMES

Please ensure that the service / treatment names in your software will be easily recognized and well organized into sub-menus + service categories. We also ask that you limit the use of unusual acronyms and avoid making multiple service lines with similar names. 

IF SOFTWARE IS INCOMPATIBLE

IF YOUR SOFTWARE IS INCOMPATIBLE:

✔️ We're happy to forward scheduling requests as messages! 

✔️ We could potentially make appointments using the public client-facing online booking site (if no log-in is required to book)

✔️ We would forward rescheduling + cancellation requests as messages.

✔️ We can sometimes make exceptions for Plans with 200+ Monthly Calls.

Need More Service Customizations? Consider our Receptionist Bot.


If you're unable to program all of your scheduling preferences into your chosen software, don't fear! Certain requests can be accommodated using our Receptionist Bot. Establish an IVR Menu enabling custom call handling or even outgoing text messages based on the call type. You can even save money when our receptionists don't handle every call!

LEARN MORE
S E L E C T   A   P L A N

My Salon Desk Voice Plans

Pick the plan best suited to your needs - use previous phone records to guess-timate the best plan for you - excess usage fees apply to all Voice Plans. While all Plans listed below are Month-to-Month, we don't provide refunds so please consider an EXPLORE Plan or consult with us prior to subscribing if you have any questions - we're happy to help! Your billing cycle won't officially begin until your intake process is completed and your phone lines are activated.

While all Plans listed below are Month-to-Month, we don't provide refunds so please consider an EXPLORE Plan or consult with us prior to subscribing if you have any questions - we're happy to help!

S E L E C T   A   P L A N

E X P L O R E

5 - D A Y  P L A N

For businesses seeking to EXPLORE our services.

Appt. Booking Not Included & No Add-Ons permitted.

S T A N D A R D

Need EXPRESS Onboarding? You'll be able to add it after you Subscribe. No Add-Ons are included - view Add-On pricing here: Plans + Pricing.

Start-Up
50 calls / month

Growth
​​120 calls / month

P R O - T I P :

ADD VOICEMAIL SERVICE

Almost 100% of our clients opt to add Voicemail Service to avoid the hassle of adjusting forwarding settings everyday!

M E D S P A (Injectables, Cryotherapy, Microneedling, etc.)

Need EXPRESS Onboarding? You'll be able to add it after you Subscribe. No Add-Ons are included - view Add-On pricing here: Plans + Pricing.

Level I
55 calls / month

Level II
​​125 calls / month

Level III
​​200 calls / month

W H A T ' S   N E X T ?

Complete your Intake Process.

After signing up, you will instantly receive an email directing you to complete a detailed intake survey about your business + operation, so that we can best serve your customers. Your Service Cycle won't actually begin until you complete the onboarding process - no need to worry!

Notable Terms + Conditions

Hours

Our receptionist service hours are 9 am to 7:30 pm in all US + Canada time zones, 7 days a week. We are only closed on New Year's Day, Thanksgiving + Christmas. On bank holidays we can offer service until 2 pm for an added cost. Hours may be subject to change, but ample advance notice will be provided.

Payments

All Plans must be prepaid in advance - we bill automatically for each service cycle. Unused services cannot be carried over to subsequent months, but plans can be paused due to government-imposed shutdown orders.

Service

Your service cycle begins the first day of full service after your phone lines are established, or as otherwise noted.  Overage charges apply for excess service utilization and will be automatically billed each month.

Numbers

You may keep your existing business phone number, or you may obtain a new business phone number. Any forwarding numbers remain the property of My Salon Desk. 

View Full Terms