How to Build your Custom Plan...

1

First, Select + Subscribe to a Voice Plan that best suits your business needs and volume.

2

Your Concierge will immediately contact you to begin completing our self-guided intake process.

3

Typically within no more than 24 hours, you will receive your new number or instructions for forwarding. 

4

You can upgrade your plan to add SMS + other offerings within our client portal.


STANDARDS OF SERVICE

Please review our service standards carefully - any other tasks, scripts, note-taking, reports, Add-Ons (e.g. collecting client credit card info), or special requests are considered Customizations, and are subject to approval and incur additional costs.

☑️  BUSINESS GREETING 


Our receptionists professionally + warmly answer your forwarded calls in your business' name.


☑️  ANSWER INQUIRIES


Our receptionists answer your clients' inquiries leveraging their existing industry expertise.


☑️  BOOK + EDIT APPTS


We book and edit appointments based on your clients' specific requests.

S

SOFTWARE REQUIREMENTS....

ALL SCHEDULING PREFERENCES MUST BE DIRECTLY PROGRAMMED INTO YOUR SOFTWARE.

NOTE

Please review the following requirements carefully - adherence is essential to maintaining our high standards of service.The requirements below are applicable to the administrative back-end of your software - we don't utilize client-facing booking widgets or websites.


SCHEDULING PARAMETERS

Each stylist or practitioner within your salon / spa should have their own unique schedule featuring their availability. Any unique parameters like pricing, custom durations, Master vs. Junior Stylist designations, etc. should be programmed into your sofas well. Within the booking process, our receptionists should be prompted with the names of staff members who are permitted to perform any given service - this is particularly important for multi-staff locations.


Any other scheduling requirements (e.g. services that can only be performed on a certain day, services that need to be scheduled into certain timeslots, required consultations, service add-ons, simultaneous bookings, etc.) MUST also be directly programmed within your software without the use of sticky or pop-up notes. 


APPROVED SOFTWARE
    We work with almost all common salon and spa software options! If you opt to use a software not commonly used for spas and salons, you should review the specifications to ensure that it meets our requirements.

    As a standard, we collect your clients' name, phone number, and email address. In some cases we can collect additional information, but requests are subject to approval and may incur additional costs.
    CLOUD / WEB BASED

    Unfortunately our system does not support software that requires app or desktop downloads. We don't transmit notifications regarding new appointments, appointment updates, cancellations, etc - please ensure that your software will notify you accordingly.

    UNIQUE LOGIN

    We require a unique login and password for our use - your login information will be securely encrypted in our system, and will not be visible to our receptionists.

    SERVICE NAMES

    Please ensure that the service / treatment names in your software will be easily recognized and well organized into sub-menus + service categories. We also ask that you limit the use of unusual acronyms and avoid making multiple service lines with similar names. 


    We may not be a great fit for salons with stylist "levels" (master, senior, junior, etc.) who cannot program price differences and instead have different variations of the same service for each level.

    SERVICE ORDER

    Multi-stylist appointments in which a client is shared between 2 or more stylists within the same service must be fully programmed into your software.      


    We currently book no more than 2 consecutive hair appointments in the order of Color services first, then Cuts, and lastly Styling - any other service orders must be programmed into your software. 


    In some cases, the ability to book multi-service appointments may be limited based on your scheduling software capabilities. Group appointment requests or requests for multiple dates will be directly forwarded to you unless otherwise noted.

    IF SOFTWARE IS INCOMPATIBLE

    IF YOUR SOFTWARE IS INCOMPATIBLE:

    ✔️We're happy to forward scheduling requests as messages! 

    ✔️ We could potentially make appointments using the public client-facing online booking site (if no log-in is required to book)

    ✔️ We would forward rescheduling + cancellation requests as messages.

    Need More Service Customizations? Consider our Receptionist Bot.


    If you're unable to program all of your scheduling preferences into your chosen software, don't fear! Certain requests can be accommodated using our Receptionist Bot. Establish an IVR Menu enabling custom call handling or even outgoing text messages based on the call type. You can even save money when our receptionists don't handle every call!

    LEARN MORE
    S T E P   1

    My Salon Desk Voice Plans

    Pick the plan best suited to your needs - use previous phone records to guess-timate the best plan for you - excess usage fees apply to all Voice Plans. Your billing cycle won't officially begin until your intake process is completed and your phone lines are activated.

    E X P L O R E

    O N E   W E E K  P L A N

    7 Day Plans for Standard Salons + Spas and Medspas

    For businesses seeking to EXPLORE our services.

    No Add-Ons permitted.

    S T A N D A R D

    No Add-Ons are included - view Add-On pricing here: Plans + Pricing.

    Start-Up
    50 calls / month

    Growth
    ​​120 calls / month

    P R O - T I P :

    ADD VOICEMAIL SERVICE

    Almost 100% of our clients opt to add Voicemail Service to avoid the hassle of adjusting forwarding settings everyday!

    REVIEW PRICING

    M E D S P A

    *Required for Any Business Performing Medical Aesthetics Procedures such as Injectables, Cryotherapy, Microneedling, etc.)

    No Add-Ons are included - view Add-On pricing here:Plans + Pricing.

    Level I
    55 calls / month

    Level II
    ​​125 calls / month

    Level III
    ​​200 calls / month

    S T E P   2

    Complete your Intake Process.

    After signing up, you will instantly receive an email directing you to complete a detailed intake survey about your business + operation, so that we can best serve your customers. Your Service Cycle won't actually begin until you complete the onboarding process - no need to worry!

    S T E P   3

    Get Started!

    Once we complete the intake process, you will be notified of your new business phone number or call forwarding instructions -generally within as little as 24 hours for lower volume accounts.

    S T E P   4

    Plan Upgrades
    ​Add SMS and other Offerings

    We're always available to further optimize and optimize your My Salon Desk service. Impress your Millennial and Gen Z clients with instant support on the fly by adding SMS or web-chat, or power business automations with API webhooks.

    A B O U T   O U R
    CLIENT PORTAL...

    All My Salon Desk Clients have 24/7 access to our client portal, where you can instantly view call usage, edit your subscription, and receive tech support.

    Notable Terms + Conditions

    Hours

    Our receptionist service hours are 9 am to 7:30 pm in all US + Canada time zones, 7 days a week. We are only closed on New Year's Day, Thanksgiving + Christmas. On bank holidays we can offer service until 2 pm for an added cost. Hours may be subject to change, but ample advance notice will be provided.

    Payments

    All Plans must be prepaid in advance - we bill automatically for each service cycle. Unused services cannot be carried over to subsequent months, but plans can be paused due to government-imposed shutdown orders.

    Service

    Your service cycle begins the first day of full service after your phone lines are established, or as otherwise noted.  Overage charges apply for excess service utilization and will be automatically billed each month.

    Numbers

    You may keep your existing business phone number, or you may obtain a new business phone number. Any forwarding numbers remain the property of My Salon Desk. 

    View Full Terms