We can perform full-service scheduling via staff login including Appointment Booking, Cancellations + Rescheduling for an additional fee. Most salon + spa cloud-based scheduling platform is usually compatible, but kindly review the following section on Scheduling Parameters to ensure that you're remaining within our protocol. 

No pop-up notes or requests for us to enter additional information beyond client name, email + phone number are permitted without prior approval. 

Please note that our Receptionists are exclusively authorized to access calendaring features - they do not generally access client history, notes, payments, etc. 

ALL SCHEDULING REQUIREMENTS MUST BE DIRECTLY PROGRAMMED WITHIN YOUR SOFTWARE. Each stylist or practitioner within your salon / spa should have their own unique schedule featuring their availability. Any unique parameters like pricing, custom durations, Master vs. Junior Stylist designations, etc. should be programmed into your software as well. Booking should be intuitive without the need for any training, guides, etc.

All calls must be initiated by your clients / patients and directly forwarded from your business number without any recordings or prompts to key in digits. If you are seeking to forward overflow calls only, we strongly suggest that you consult with us to ensure technical compatibility.

Please note that call set-ups featuring multiple steps of forwarding tend to be rife with technical issues such as reduced sound quality and delays; forwarding services via integrations such as Call Rail®, Nimbata®, or 3rd-Party Marketing Software are strictly prohibited unless you have obtained prior authorization from our IT Team.

Our service primarily supports inbound calls - outbound marketing calls are not included in our Plans (this includes inbound calls that require us to connect to an outbound call with your lead). We are happy to develop custom Outbound Marketing solutions as Plan upgrades - please inquire for details.

Please ensure that the service / treatment names in your software will be easily recognized and well organized into sub-menus + service categories. We also ask that you limit the use of unusual acronyms and avoid making multiple service lines with similar names. 

Need More Service Customizations? Consider our Virtual Assistant Service.

If you're unable to program all of your scheduling preferences into your chosen software, don't fear! Certain requests can be accommodated using our team of expertly trained Virtual Assistants.