My Salon Desk provides Live Call Answering + Appointment Scheduling
WE SERVE LUXURY SALONS, SPAS & MEDICAL SPAS ACROSS THE US + CANADA.
OUR CLIENTS
A sample of some of our clients utilizing our Voice, SMS, EmailORReceptionist Bot™ services.
Why Salons, Spas + Medspas need a Live Appointment Scheduling Service
In the wake of the Covid-19 pandemic, many businesses are looking for ways to downsize their staff and outsource essential business functions. This trend is particularly evident within the beauty industry as salons + spas bore the brunt of heavy shutdowns and business closures. Beauty businesses are searching for more cost-effective mechanisms for providing high-quality services to accommodate for the heavy business losses that were suffered.
One of the primary ways salons and spas are coping post-pandemic is by optimizing the front-desk experience. Many salon and spa software now offer high-tech features such as smartphone-based check-in and payment. E-commerce and digital marketing are helping to boost retail sales in and tablet-based check-ins have simplified the client arrival process; both of these trends have contributed to a desire for beauty businesses to forego front desk receptionists altogether.
However, many beauty experts strongly caution against the complete elimination of receptionist support. Eliminating the front desk can:
- Make your business seem impersonal - strong personal connections are vital for maximizing customer satisfaction, promoting re-booking, or boosting retail sales.
- Frustrate your clients - online booking is an excellent resource, but older clients or clients on-the-go may prefer to book over the phone or via text. This is particularly an issue with software that require the creation of a login profile.
- Reduce your earnings - Online booking makes it more challenging to up-sale and pre-sale your services and retail because it strips you of a vital client touchpoint.
- Cause scheduling errors - clients frequently struggle to comprehend industry concepts; it's not uncommon for a client with box-dyed black hair to book a Blonding appointment with the goal of being platinum within just 1 session.
A Live Virtual Receptionist with Appointment Booking capabilities can be an economical way to support your business with high-quality customer service while still remaining budget-conscious.can be an economical way to support your business with high-quality customer service while still remaining budget-conscious.
Some of My Salon Desk's Answering Service Key Features:
How a Virtual Receptionist Service Works
Virtual Receptionists work remotely to provide support to your clients. Most service focus primarily on phone-based contact, but omni-channel services such as My Salon Desk can support your clients over a variety of contact channels, including text, email + social media. A good Virtual Receptionist becomes a seamless part of your business and maintains brand continuity for your clients. In an ideal world, clients should never realize that the receptionist is not a full-time staffed employee of your business.
Finding the Best Virtual Receptionist Answering Service with Appointment Scheduling
Not all Virtual Receptionist services are made alike - they offer a variety of features including Voicemail Service, Custom Call Handling, Call Screening, etc. However, for a salon or spa one of the primary concerns will be Appointment Scheduling + Booking, as most of the calls and texts we receive are in regards to making and/or editing appointments.
My Salon Desk is a unique service in that you can use almost any Web-Based Scheduling Software that you like! We do not require you to select from a limited menu of API-enabled software options like Calendly.
Given the unique business workflow of our industry, there are a few major concerns that tend to worry salon and spa business owners as the consider the various options available on the market. We at My Salon Desk have developed the best solution for salons and spas, and have addressed the major concerns we frequently hear from our clientele:
1. How will they know how to correctly make my appointments?
1. How will they know how to correctly make my appointments?
My Salon Desk Receptionists are required to have experience in the beauty or medspa industries as licensed professionals, students, or salon + spa staff members. In addition, we provide extensive internal training and generous compensation that exceeds industry standards. They understand that color appointments should preferably be booked prior to cut appointments, and they know how to encourage a hesitant caller to schedule an initial consultation with their nurse aesthetician. Your scheduling software itself will also be an important resource for sharing your service menu, availability, pricing, etc.
2. What if a client needs my input before booking?
2. What if a client needs my input before booking?
We're happy to schedule consultations on your behalf, or we can send you a message with your clients' contact information so that you can follow up directly. Larger businesses with Enterprise Plans can also request custom call forwarding to their brick-and-mortar staff.
3. Won't my client feel odd talking to a third-party service?
3. Won't my client feel odd talking to a third-party service?
Not at all! Your clients will NEVER know our Receptionists aren't staff members of your salon or spa. Our Receptionists work in small cohorts to enable them to be more familiar with your business so that they have your business details at the tip of their tongues. You'll be pleasantly surprised by the positive reports + compliments your clients provide after implementing our service!
4. How can I ensure the privacy of my clients' data?
4. How can I ensure the privacy of my clients' data?
My Salon Desk is proud to be fully HIPAA, PCI, and SOC 2 compliant - our certification covers our phone lines, PHI-free messaging, encrypted emails, and secure faxes. Additionally, all staff are regularly trained on HIPAA protocol as well as general data privacy practices.
More about our Complimentary Appointment Booking + Scheduling Feature...
We recognized the need for a service like this in the beauty industry and have spent the past few years optimizing a Virtual Receptionist offering that would best service the needs of spas and salons. We've included some information to note about our Appointment Booking + Scheduling service.
- Our Virtual Receptionists provide Appointment Booking and Scheduling at no additional cost - this is a Complimentary perk of being a My Salon Desk client and is a huge value-add in an industry that typically charges $70 - $1000 to do the same.
- We primarily work with Cloud-Based software - this means your scheduling software should be accessible online without the need for any downloads. We can sometimes make exceptions for larger accounts - please inquire for details.
- All Scheduling PreferencesMUST be programmed directly into your software - this includes staff availability, service permissions, pricing + duration, consultation requirements, preferred booking dates / time-slots, service order for multi-staff appointments, etc.
- Plans with 200+ Monthly calls may have more flexibility - High-Volume and Enterprise Plans can certainly customize their service.
My Salon Desk can help you Make Appointments.
All in all, My Salon Desk is one of the best options on the market for salons, spas, medical spas, massage therapists, and personal care businesses seeking a Live Virtual Receptionist Answering Service that can also book + schedule appointments. We have successfully answered tens of thousands of calls on behalf of our clients across the US and Canada and are pleased to have provided the beauty industry with a critical "pivot" during a time of great need.
