my salon desk
Salons, Medspas + Salon Suites

Virtual Receptionist + Answering Service

SALONS, MED-SPAS, SALON SUITES + COSMETIC MED


HOURS OF OPERATION:


Sun to Sat 8 am - 9 pm

(for all time zones in the US + Canada)


Voice

We answer the phone so you don't have to! We can also provide you with a brand new business number with your area code. We can connect clients directly to you if needed, or send you SMS updates.

SMS - Text

Offer a way for your Millennial + Gen Z clientele on the go to reach you by texting the exact same business number used for voice. We forward you any important  updates by phone or text.

Chat

We can add a fully customized widget to any website you use that allows code modification (Squarespace, Wix, GoDaddy, etc.), as well as Twitter and Facebook Messages + Tweets.

find your fit.

APPOINTMENT BOOKING, FOLLOW-UP MESSAGES + DIRECT CALL FORWARDING INCLUDED AT NO EXTRA COST.

SALONS + DAY SPAS

​Low-Medium Volume

Start-Up
Growth
Rising Talent
Start-Up


This plan is best suited for newer locations in operation for less than a year. 

Free up your time for servicing in-person clients and growing your business.

   

                             $299.99         

Voice           50 calls

                      per month


                               $44.99       

                  Text         30 responses           

                        per month


                         $49.99

Web-chat      10 sessions

                          per month

Growth


For the spa or salon that is filling its roster of regular clientele. 

Gain the flexibility to focus on developing skills as a business-person.

   

                              $699.99          

  Voice         120 calls

                      per month


                               $112.49       

                  Text        75 responses           

                         per month


                         $149.99

 Web-chat     30 sessions

                         per month

Rising Talent


Congratulations! You are nearing the transition into a full-scale business.

As you rise, be sure to provide top-tier care for your clientele.

   

                                $1649.99         

     Voice            300 calls 

                         per month


                               $374.99       

                   Text        250 responses           

                         per month


                           $249.99

Web-chat       50 sessions

                                                   per month                         

​Higher Volume

Booked
Volume
Hi-Volume
Booked


For the locations with a full book, maximize your time with clients. 

Avoid the hassle of continuous calls and inquiries. 

   

                              $2199.99         

Voice           500 calls

                       per month


                              $599.99       

      Text           400 responses

                       per month


                        $499.99

Web-chat      100 sessions

                        per month

Volume


This plan is best suited for our volume clients with fully-booked staff. 

Avoid chaos by investing in your operation and maximizing efficiency.

   

                              $2999.99          

   Voice          750 calls

                         per month


                                $1124.99       

                   Text         750 responses           

                          per month


                           $749.99

  Web-chat      150 sessions

                           per month

Hi-Volume


This plan is best suited for large and well-established salons+ spas.

Your receptionists can focus on retail sales and guest experience.

   

                               $3749.99         

   Voice         1000 calls

                        per month


                               $1499.99       

                   Text       1000 responses           

                         per month


                         $1249.99

   Web-chat     250 sessions

                                                  per month                        

Note: Low/Med Volume Extra calls $6.25 / call, High Volume Extra calls $4.50, Extra SMS $1.75 / response, Extra Web-chats $5.75 / session.

Both outbound + inbound calling are included in call totals.

No contract - edit your Plan anytime.

N E W !

Pay Per Minute

We are pleased to now also offer pay by the minute billing for salons and day spas. Only pay for live talk time - you won't have to pay for after-call work time or any portion of seconds "rounded up" to full minutes. These plans are best for calls of shorter duration, such as outbound confirmation calls, appointment check-ins, etc.

Voice

$49.99 per month

$3.25 per minute


NoteNo Add-Ons + Upgrades may be added to Pay Per Minute Plans, but you may combine this service with one of our standard plans.

You must be utilizing one of our preferred scheduling software providers.

COSMETIC MED SPAS

Low Volume
Medium Volume
High Volume
Low Volume

     HIPAA COMPLIANT 🩺


                           $424.99          

Voice         55 calls

                    per month


                        $99.99      

                  Text        50 responses           

                     per month


                        $69.99   

Web-chat    10 sessions 

                      per month

Medium Volume

     HIPAA COMPLIANT 🩺


                           $999.99          

Voice         150 calls

                    per month


                        $199.99      

                  Text        100 responses           

                     per month


                        $174.99   

Web-chat    25 sessions 

                      per month

High Volume

     HIPAA COMPLIANT 🩺


                           $1899.99          

Voice         300 calls

                    per month


                        $299.99      

                  Text        150 responses           

                     per month


                        $349.99   

Web-chat    50 sessions 

                      per month

Note: Extra calls $8.00 / call, Extra SMS $2.25 / response, Extra Web-chats $8.00 / session.

Both outbound + inbound calling are included in call totals.

No contract - edit your Plan anytime.

ADD-ONS + UPGRADES

Payment Support
+​​$1.75 / call for Salons + Day Spas
​+$2 / call for Med Spas

Do you need us to take credit card information to keep cards on file? We are happy to provide payment support - beginning 3/1/2021, your My Salon Desk Plan pricing will increase by $1.75 or $2.00 for both in-plan and excess calls, but ONLY on the calls that require payment support.

Business Phone Number
$20 / month

Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing. The number will be yours to keep - we are happy to support porting requests to other phone providers like Verizon, etc. Monthly call logs will be provided.

Extended Hours
+​​$50.00 / month for Salons + Day Spas
​+$75.00 / month for Med Spas

Because we are in standard operation between 8 am and 9 pm in all time zones, we technically have the ability to answer calls between 8 am and 12 am EST. Our Extended Hours service enables you to forward calls to us at any time within this window.

Voicemail Service
$25 / month


Normally after hours, calls are forwarded to your personal number. If you'd like, we can review +  respond to your messages- and save yourself the trouble of turning on and off your forwarding settings each day. We can also upload a complimentary custom Voicemail Greeting - just send us the sound file.

Custom Welcome Greeting
$25 / upload

Leverage the moment of time before client calls are connected to our receptionists to boost your branding and marketing efforts.  We can upload a custom greeting to your phone line - feel free to send us an mp3, mp4, .wav, or .mov file. 

Are you seeking services for a multi-location spa or salon with higher volume? 

Please reach out to us to inquire about alternative pricing at hello@mysalondesk.com or chat with us :)

Do you require custom software / API integrations or messaging protocol?

Custom software projects generally range from $50 to $500, with ongoing monthly maintenance fees of $50 / month. For specific details + quotes, please email us at hello@mysalondesk.com.

FAQs

Virtual Reception
Plans
Phone Numbers
Appt Booking
Our Receptionists
Other
Virtual Reception

How much money am I missing out on by not offering reception?

Assuming that only 3 prospective clients would have booked with you for a standard 2 hour service, and given that cosmetology services are typically priced at about $65 for an hour of work, you are missing out on at least $195 of potential revenue each day. In a month that's about $11,700 left on the table! 

Do I need to download an app?

Nope!


Unlike some other complicated systems, you never need to download any app or software - after you subscribe, we will set up your phone service within 24 hours and inform you of your new number or forwarding instructions. You will also complete a detailed survey about your business so that we can answer any + all client questions on your behalf!

Why do I need a Virtual Receptionist?

Missing calls, voicemails, texts, web-chats, and DMs can have a seriously negative impact on your business. The average large salon or spa misses out on about 15 potential clients each day- either you missed their inquiry, or they clicked away to another salon because you were not immediately available. 

It's also difficult to handle your own complaints and concerns- having a virtual front desk adds one extra degree of separation and enables you to be a more professional stylist. 

What benefits do I get as a member?

Every client is assigned a personal Concierge who is available to answer questions and concerns everyday from 8 am to 8 pm EST. We will also edit and adjust your plan as needed and provide custom reports upon request. We are also working on providing a suite of discounts for trainings, courses, and professional products - Stay Tuned! 

Plans

How can I become a My Salon Desk Client?

Click the link below to get started!

Subscribe Now

Are the plan terms flexible?

Yes! 

Our primary plans are ALWAYS month-to-month. We stand by our services, and we are absolutely positive you will enjoy the peace of mind My Salon Desk can bring. However, we want to provide stylists with the flexibility to make business decisions without being locked into a long-term plan. There are NO sign-up fees, annual fees, or membership fees. EVER. 

What times do you answer the phones?

We answer the phone and respond to messages during our business hours:


8 am to 9 pm Sunday to Saturday


across all American + Canadian time-zones), and forward the calls to your number when we are closed. Webchat inquiries will also be forwarded to your email. For an additional fee, we can also receive, transcribe, and respond to voice-mails left after hours.


We operate during all holidays except Christmas + Thanksgiving, and we offer reduced hours of 9 am to 4 pm on New Year's Eve and New Year's Day.

Can I mix and match plans?

Yes!


After you sign up for your initial Voice Plan, you can add any combination of SMS/Text Message Plan or Webchat Plan that you'd like. 

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but in rare cases we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

Phone Numbers

Do I have to give you back-end access to my business phone number?

Nope, not at all! 


You can easily and quickly set up call forwarding from your business line to My Salon Desk - most phone companies allow  customers to do this in seconds using the *72 and *73 short-codes.


We answer the phone and respond to messages during our business hours (8 am to 9 pm Monday to Saturday + 9 am to 7 pm on Sundays across all American time-zones), and forward the calls to your number when we are closed. 

Do I need a new business phone number?

Nope!


If you wish to continue using your existing business number you may forward calls to My Salon Desk. However, most clients prefer having a secondary back-line phone number that can be used to reach the salon in case we need to patch clients through.

Appt Booking

Can you book and edit appointments?

Yes!


If you give us access to your booking software or personal calendar, we will be happy to edit your bookings. 


We have dedicated associates than handle appointments - we can create, edit, and cancel appointment + also take deposits and card information.

How do you update me on client inquiries?

Our associates typically can handle most calls without ever having to contact you, but in rare cases we will connect urgent calls to you or send you messages via email, text, or fax- whatever is more convenient for you.

Our Receptionists

How can I trust the My Salon Desk Associates will provide good service?

Not only are all of our associates required to have professional cosmetology background + are required to be familiar with all of the commonly performed services and commonly used brands. We have associates who are familiar with all aspects of cosmetology- including fields like skin aesthetics, lash extensions, hair braiding + weaving, natural Afro hair-care, massage therapy, and barbering.

Other

What if I have a small business?

No matter how small your business is, excellent customer service is still key to attracting new clients and retaining your current ones.

My clients don't usually speak English- are you multilingual?

Soon!

We are hoping to begin offering Spanish + French in the near future as we recruit more bilingual associates. Right now, you can already customize the Call Greeting in Spanish or French, and we can web-chat or text message using Spanish or French translation.

terms + conditions

Hours

Our receptionist service hours are everyday between 8 am to 9 pm in all US + Canada time zones. We are only closed on New Year's Day, Thanksgiving + Christmas. On other holidays (New Year's Eve, Easter Sunday, Memorial Day, July 4th, Black Friday + Christmas Eve) we close early at 4 pm. Hours may be subject to change, but ample advance notice will be provided. 

Payments

All charges must be prepaid in advance- we bill automatically for each service cycle. Service can not begin until payment is received. Plans may be upgraded at any time - any upgrades must be paid in full. We accept all major credit cards. Unused services cannot be carried over to subsequent months, but plans can be paused to do government-mandated business closures.

Service

Your service cycle begins the first day of full service after your phone lines are established or as otherwise noted.  Overage charges apply for excess service utilization and will be billed automatically. 

Numbers

You may keep your existing business phone number, or you may rent a business phone number. Any account that does not rent a business number will be provided an internal call forwarding number. Any and all business + forwarding numbers remain the property of My Salon Desk. 

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