for luxury medspas.
A MEDPSA Answering Service & MEDSPA Virtual Receptionist - SERVING MEDICAL SPAS & AESTHETIC PRACTICES.
We're the #1 Luxury Virtual Receptionist Service for Medical Spas & Aesthetic Practices.
Medspa Answering Service
& Virtual Receptionists
Omnichannel - Calls, Texts,
Chat + Social Media
Scheduling Directly
into Your Software
Marketing, SEO, and
Web & Clerical Support.
Answering Service for Luxury Medical Spas across the US & Canada.
Industry-Trusted.
White-Glove Service.
Luxury Branding.
Our Live Medspa Virtual Receptionists Provide Omnichannel Support.
| SUNDAY to SATURDAY |
| Customizable 6 am - Midnight |
for all time zones in the US + Canada
VOICE CALLS
We answer client calls, provide information according to your unique business logistics + book appointments.
TEXT / SMS
Support Millenial + Gen Z Tenants and clients with instant access to support via SMS.
WEB CHAT + EMAIL
50% of clients locate their businesses online - assist your tech-savvy clients on your site.
SOCIAL MEDIA
We can integrate directly with Lead Ads across platforms as well as Facebook Messenger.
#1 best in the industry.
Over the course of the past 5 years, we've learned what attracts callers to a Medical Spa - Instant Service, White-Glove Professionalism, and Industry Knowledge. With a Medspa Virtual Receptionist, you can always rest assured that your potential clients are in great hands.
Full-Scale Answering Service for Medical Spas & Aesthetics.
✓⃝ Medical Spas and Medispas
✓⃝ Aesthetic Medical Practice
✓⃝ Cosmetic MDs, PAs, and NPs
✓⃝ Cosmetic Dentists
✓⃝ Wellness Practices✓⃝ Fitness + Athletic Studios
✓⃝ Saunas + Massage Bars
✓⃝ Boutiques Salons and Spas
We Provide Medical Aesthetic Spas with Outsourced Support.
STANDARD VIRTUAL RECEPTION
FULL-SERVICE SCHEDULING
In addition to standard remote call answering, our Aesthetics Practice Virtual Receptionists can also book and schedule appointments, process payments, complete tasks, provide consults, and manage your CRM.
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Select from the following:
- Our Medical Virtual Receptionists can schedule appointments directly into the Cloud-Based software of your choosing.
- We can support card-on-file requirements, class session booking, house-call bookings, processing / buffer time and more!
- If your Scheduling Software is API-enabled, we can help you instantly fill openings and cancellations from your waitlist
- Our Medical Virtual Receptionists can process orders and payments over the phone directly into your business software.
- We can leverage Stripe® to process orders on your behalf that will be routed directly into your own Merchant Accounts.
- We can send Self-Checkout links to clients, enabling them to checkout from their smartphones.
- Our Platform directly integrates with Zapier® enabling us to transmit contact data directly to your CRM or Support Software
- We can track customer contact, enter customer notes, and generate customer tickets for follow-up
- We can send information to Zendesk, Zoho, Pipedrive, Salesforce and more!
- Based on your specifications, we are happy to perform Medspa Virtual or Live Consultations and make recommendations for services + products.
- Your customers even have the option of Video Chat Consultations for cosmetics or skincare assessments [Coming Soon!]
- We'll complete items on your To-Do List as needed or on a fixed regular schedule
- We can perform Outbound Client Follow-ups + Client Check-ins
- We can reach out to Cold Leads and Churned Clients for recovery
- We can complete Client Intake Interviews, Discovery Calls, or Lead Qualification
- We can promote and transmit Client Offers + Specials, Emails, Newsletters, Text Messages, or Letters to segments of your client base
- We can help you complete Data Entry, Data Analysis, or generate custom Business Data Dashboards
We Can Handle It All, And We're HIPAA COMPLIANT.
✓⃝ Contraindications, Risks, and Downtime
✓⃝ Sales-Oriented Calls
Our Medical Spa Answering Service Features.
Simply Put,
WE DO IT BETTER.
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RATED GREAT on ★TRUSPILOT.
CUSTOMER SATISFACTION
We happily take in the clients of other companies because we don't just answer calls - we handle them.
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MEDSPA CALL CENTER
We're an answering service and virtual receptionist designed with luxury salon + medspa practices in mind - we know the medspa industry.
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SALES ORIENTED
We train our Receptionists to convert your new callers into booked clients - no additional training is required on your end for a seamless experience.
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BEAUTY INDUSTRY TRAINED
We can address 98% of client concerns on our own. Meaning less follow-up for you, and more time with clients.
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CUSTOMIZED SERVICE
Receptionists work in small cohorts + know your business, as opposed to calls being forwarded to a general call center.
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RELIABLE SERVICE
We're open when you are. Our Medspa Receptionists are reliably here for you.
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BILLING TRANSPARENCY
Billing per-call instead of per-minute helps maintain quality. There's no incentive for us to keep your clients waiting.
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HIGHER EARNINGS
Capture more missed clients + revenues. Our clients report an average of 26% monthly increase in new customers.
HEAR FROM OUR CLIENTS.
We support businesses of all sizes and from all specialities in the medical aesthetics industry.
"My Salon Desk is simple to implement and actually works. It's been an incredible help over the past years, we're grateful for your support!"
Denver
INJECTOR 5280
"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call - it's been wonderful."
Phoenix
UNITS INJECTION SPA
WHY YOUR MEDICAL SPA NEEDS AN ANSWERING SERVICE.
Growth Potential
Medspas, Medical Spas, and Aesthetic Medicine Practices are anticipated to experience record level growth at a CAGR of 12.96% in 2024. Stop losing clients by keeping your phones monitored.
Saved Time
If you're struggling to answer phone calls in a timely fashion, or feeling overwhelmed with managerial responsibilities, now's the time to outsource to a Medspa Answering Service or Virtual Receptionist.
Better Client Satisfaction
We're the only business process outsource agency that maintains a specialty in the Medical Spa industry, and the only one with a verifiable track record. Having an immediate, live response to client inquiries makes a world of difference.
MONTHLY CALLS
150,000+
US-BASED WORKFORCE
100%
POTENTIAL INTEGRATIONS
2000+
YEARS IN OPERATION
6
SPECIALTIES
12+
About Our Medspa Answering Service.
Other tasks, scripts, note-taking, reports, Add-Ons (e.g. collecting client credit card info), or special requests are considered Customizations and are available by request.
BUSINESS GREETING.
ANSWER INQUIRIES.
▪️ Location | ▪️ Directions |
| ▪️ Price Menu | ▪️ Policies |
APPT. BOOKING.
OUR MEDSPA VIRTUAL RECEPTIONISTS
CAN SCHEDULE APPOINTMENTS.
We work with all of the top Medspa Scheduling Software Systems.
Most Generic Answering Services do not integrate with software that is well-suited for Medical Spas and Aesthetic Medical Practices. We are proud to support Full-Service Calendaring (including appointment booking, rescheduling, and cancellations).
Our Live Answering Service for Medspas can schedule appointments accurately with the expertise needed to simplify your workflow - we can give rough estimates of aesthetic treatment quantities and pricing over the phone, and we can
Accounts with over 200 monthly calls can also access a slew of service upgrades, including custom scripting, software integrations, and automations.
PROVIDE INSTANT SUPPORT TO YOUR CLIENTS.
The Medical Spa Industry can be extremely competitive at times, leading to a need for often expensive marketing initiatives. Quality is important when outsourcing critical business functions of your medical spa or aesthetics practice. Don't make the mistake of using a generic answering service that doesn't maintain a medspa specialty, or using a service without credibility or reviews. You wouldn't expect your patients to book with you without any testimonials or experience, so why select an unqualified phone service?
My Salon Desk has been in operation since 2019 and served hundreds of salons and spas around the US and Canada. We are the only Medspa Virtual Receptionist service that has bonafide expertise in handling high-end & white-glove clientele service - we've serviced beauty businesses with celebrity clients, as well as those who regularly revenue $30,000+ within one day.
YOUR PRICING OPTIONS.
Our Answering Service Pricing.
Unlike most other answering services, we charge per call, not the minute. This simplifies and streamlines our service, and also incentivizes better quality client support.
Pricing for Other Services.
You can easily cap spending at the price-point of your choosing with our fixed pay-per-call Answering Service billing and enjoy no hidden fees.
STEP 1.
Select + Subscribe to a Plan that best suits your business needs and volume - arrange a call to learn more.
STEP 2.
Your Concierge will immediately contact you to complete our self-guided intake process.
STEP 3.
You can upgrade your plan to add Voicemail Service, SMS + other offerings within our client portal.
STEP 4.
You can start using your service typically within 1-5 days!
SCHEDULE A DISCOVERY CALL.
MORE ABOUT OUR MEDICAL SPA VIRTUAL RECEPTIONISTS:
We don't just answer calls; We handle them. Our expertly trained Medspa Virtual Receptionists are skilled in providing white-glove service to your clientele - we know that first impressions always matter, and we take great pride in being the virtual face of your business.
Our Live Virtual Receptionists become an extension of your brand and an excellent first-line of your business. The beauty + lifestyle industries draw in $400+ billion annually; an increasingly competitive retail landscape make it imperative that you extend the highest quality of instant assistance. Our pre-existing training in medical aesthetics eliminates the need for expensive monthly minimums, training fees, and long-term contracts; we are an excellent option for indie & start-up businesses.
Our receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time.
FREQUENTLY ASKED QUESTIONS.
General Questions.
Calls & Call Handling.
Welcome to the Future of Beauty.
We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.
