Answering Service for Salon Suites
Introducing the 1st Generation of Business Solutions for Salon Suites.
We help your Tenants capture more client inquiries and provide higher quality service.

Voice Calls
SMS
Chat(soon!)
We handle clients wherever they are.
HOURS OF OPERATION
for all time zones in the US + Canada;
Sunday Service available as an Add-On.
Monday to Saturday |
9 am - 7:30 pm |

VOICE CALLS
We answer client calls, provide information according to your unique business logistics + book appointments.
TEXT / SMS
Support Millenial + Gen Z Tenants and clients with instant access to support via our suite of SMS Bots.
WEB CHAT -- COMING SOON!
50% of clients locate their salons online - assist your tech-savvy clients on your site.
We Offer Full-Suite Support.
We don't just answer calls; We handle them.
FAQ Service
Booking Service
Our Receptionists have the ability to directly book, adjust, or cancel appointments directly into your Tenants' schedule - notifications regarding any schedule edits will be transmitted in real time.
+
Advanced Integrated Scheduling App
- Tenants can set their own custom pricing + duration for services, as well as their own work schedule.
- Tenants can easily book + edit services from the mobile App.
- Each Tenant will have their own custom Online Booking link, which can be embedded as a button in their website or shared in an Instagram / Facebook bio.
- Re-booking clients within specified intervals (every week, every 2 weeks, etc.) can easily be completed during checkout.
- Tenants with card-on-file requirements, house-call bookings, processing / buffer time, etc. can Add-On custom services for an additional fee.
- Tenants can select from either Embedded Payment Processing or third-party processors for card-present transactions, while Stripe® powers card-on-file collection + payment.
- Tenants establish their own Merchant Accounts directly with payment processors - any earnings will be routed directly into their bank account.
- Tenants can send Self-Checkout links to clients, enabling them to checkout + tip from their smartphone.
- They can also use an iPad® app to process charges with an NFC-enabled advanced card reader.
- They can also retail products.
- Tenants' clients will instantly receive a link to complete a general Intake Waiver upon their first booking that will be forever associated with their client account.
- Tenants receive both Email + SMS reminder notifications before each appointment.
- Tenants will be able to obtain appointment confirmations two days prior to scheduled appointments.
- Tenants can instantly view metrics and reports regarding payments and earnings.
We work with all sectors of the beauty industry.
Our Answering Service Features
We also provide a full suite of business solutions for Tenants.
Covid-19
No-Contact Checkin
Housecalls
Client Arrival Notification
Payment Support
Client Checkout
Cards on file
Smartphone Checkout
Scheduling
Online Booking
Client Reminders
Appt Confirmation
Re-Booking
Client Waiver
Business Solutions
Custom Reporting
Mentorship + Support
Why Suite Tenants Love Us...
85% of clients will not end up booking an appointment if their call goes unanswered.
Make More Money
Never miss a client inquiry again - attract more new bookings by providing round-the-clock customer service. Our Receptionists are all required to maintain beauty industry expertise in addition to at least 2 years of high-end + luxury client service.
Boost Productivity
Your Tenants will appreciate the ability to FINALLY free themselves from their phones while directly interfacing with clients in their Suite. They'll also regain their time spent away from work - we handle calls on their days off, nights + weekends.
Be Professional
Offering an answering service removes the chaotic, frazzled aura of many independent salons and spas. When your business appears more professional, you attract a higher-quality clientele.
Our service comes with a premium cloud-based salon scheduling platform included - we can book and edit appointments.
New Innovations
We're especially excited about one of our current features in development - Instant Consultations. Prospective clients can answer a quick questionnaire + upload selfies which will be directly transmitted to each Tenant!
Simplify Your Suite's Organizational Workflow with
A U T O M A T I O N S
Simplify Your Suite's Organizational Workflow with
A U T O M A T I O N S
Do you get calls or text messages from prospective Tenants interested in renting a Suite?
Do you get calls or text messages from prospective Tenants interested in renting a Suite?
We are pleased to provide inbound Voice Reception for Suite Marketing. You can have a separate number for prospective Tenants, or you can forward calls from your existing number. (SMS Bots are available, but live-attended SMS messaging is not currently available.).
Just send us any training materials or information you'd like our Receptionists to share by phone. We can even schedule tours or phone calls directly into your scheduling software.
Inbound Voice Reception is also available for Current Tenants requiring support.
Suite 411™
Need support with managing Tenant inquiries? We can assist with general questions, billing issues - you name it.
The Bots are available in both phone + SMS versions.
Live Reception
Provide us with your billing and business protocol and we'll answer all your Tenants' questions.
FAQ Bot
Get a lot of questions from your Tenants? Let us create an AI-powered FAQ Bot that will recognize common inquiries and provide a response.
Reporting Bot
Accept maintenance or other requests by SMS. Requests can be transmitted to you via email or directly to maintenance staff.
My Marketing Suite™
Free up your business staff by forwarding the inquiries of prospective Tenants our way. In the future, we plan to offer Outbound Calls that will be automatically generated to leads after a Webform or online Ad is completed - complete with custom sales funnels + reporting.
Try for Yourself! Call or Text 765-MY-SUITE.
Live Reception
Provide us with your billing and business protocol and we'll answer all your Tenants' questions.
Marketing Bot - soon!
We can develop custom email or SMS "drip" campaigns / funnels containing links to important webpages, documents.
FAQ Bot
Save on inbound calls by allowing prospective Tenants to text questions and receive instantly receive answers - also capture their contact info for your CRM.

Receptionist Bot™
Streamline your business by establishing all of your business functions within one number. Save on inbound calls by enabling callers to be serviced by a Receptionist "Bot" instead of our live My Salon Desk Team.
Try for Yourself! Call or Text 765-MY-SUITE.
IVR
Directory
Service Menu
Waitlist Bot™
Covid-19
CONTACT US FOR PRICING.
Hear from our clients...

We're better than the rest.
We happily take in the disgruntled clients of our competitors.
1
We can address 98% of client concerns without disturbing you.
Beauty industry expertise...
The other services make chronic scheduling errors and have little to no understanding of our industry.
For example, they wouldn't know how many units of Botox are typically needed per treatment area.
Trust us, we've heard it all.
2
Our Hours Make Sense.
9 AM to 7:30 PM in ALL time zones...
We're open 9 am to 7:30 pm in ALL time zones, while many answering services only provide service in the Eastern time zone on weekdays.
You will also have convenient access to us to address any questions or make service updates.
Incentivizing quality...
Billing per-call as opposed to per-minute prevents our receptionists from rushing, and enables an excellent client rapport - new salon and spa clients often require 5-9 minute calls before they'll book!
3
Our Billing Structure Makes Sense.

✓ Clear Pricing
Unlike most other answering services, we charge by the call, not the minute. This simplifies and streamlines our service, and also incentivizes better quality client support.
No hidden fees - we don't charge any additional monthly maintenance fees.
✓ Stay In Budget
If you wish to stay within a specific budget, you can easily cap spending at the price-point of your choosing by limiting the number of calls per Tenant.
We will collect your Tenants' payment information and directly bill them each month for excess utilization.
✓ Rapid Onboarding
We move quickly + efficiently here at My Salon Desk - once you subscribe to a plan, you will be assigned a dedicated Onboarding Specialist who will facilitate your intake process.
We can have your service up + running within 2-3 weeks.
Some of our Plan Add-Ons...
Business Phone Number
Offer professionalism to your clients by getting a dedicated business phone number with the local area code of your choosing.
Sunday Service
Our standard Suite Virtual Reception is offered Monday through Saturday in line with typical business hours of operation - Tenants can obtain service on Sundays between 10 am and 3:30 pm with this Add-On.
Voicemail Service
Normally after hours you'd have to re-route calls back to your phone line. If you'd like, we can review + respond to your messages - and you can save yourself the trouble of turning on and off your forwarding settings daily.
Tenant Custom Welcome Greeting
Your Tenants can leverage the moment of time before client calls are connected to our receptionists to boost branding, marketing, and client education efforts - play a custom recorded greeting before every call connects.
Payment Support
If Tenants desire the collection of payment information to fulfill card-on-file requirements, we can input credit card information into their clients' profiles - we do not process any fees or deposits under any circumstances.
Instant Call Notification
If Tenants really want to know who's calling at all times, we can easily send a text message containing the incoming caller's phone number and the timestamp immediately after each call.
We offer a streamlined startup process.
1
Schedule a Discovery Call with the My Salon Desk Team.
2
Complete our intake process - we'll guide Tenants throughout.
3
Upgrade + Customize your plan with Add-Ons.
4
You can start using your service typically within 2-3 weeks of subscribing!
Schedule an Introductory Meeting.
FREQUENTLY ASKED QUESTIONS
G E N E R A L
C A L L H A N D L I N G
Welcome to the Future of Beauty.
We at My Salon Desk are pleased to support the next wave of beauty entrepreneurs seeking a high-tech approach to business.

