Our receptionists are all based within our home state, meaning they are very familiar with North American beauty protocol and product lines. We NEVER use foreign-based Receptionists. 

Just FYI, we require our Suites Receptionists to have at least 1-2 years of professional industry experience as a licensed beauty professional, salon or spa manager, receptionist, etc. Fun fact: over 90% of our receptionists have a bachelor's degree or are currently pursuing one! Being in a town with so many great universities, it's no surprise that our receptionists are wicked smart (Boston joke!).

Our Business Development Team + your dedicated Onboarding Specialist will support you on your journey towards My Salon Desk Suite Service - view a detailed timeline by clicking the button below:

Blowouts, Barbering, Cuts, Color, Braids, Weaves, Extensions, Up-Dos, Weddings, Makeup Artistry, Lash Extensions, Permanent Makeup, Brow Design, Manicures + Pedicures, Nail Design, Ear Piercing, Tattoo Art, General Aesthetics (facials, light peels, derma planing, Microderm, etc.), Wax + Sugar Hair Removal, Massage + Reflexology - you name it. 

Any professional performing medical-spa procedures such as Cryolipsosis (e.g. Coolscultping®), EMS, Radiofrequency, Microneedling, Dermal Fillers, and / or Wrinkle Relaxers will require a MedSpa plan and their own scheduling software.

All of our communication methods are protected with the highest levels of security and encryption - our phone systems are both PCI and HIPAA-compliant and meet SOC 2 security standards. In line with our Terms of Service we do not make any claims to the client or customer data in your software. We will send informational + marketing newsletters to your Tenants on a weekly or biweekly basis but will never make any unrequested contact to the clients + customers of your Suite Tenants.

Each Tenant will only be able to view his or her own schedule - should they require a client list we will happily provide that to them by request (we wish to avoid Tenants being able to view the clients of other Tenants).

You will always have administrative access to the Mangomint® software - if you prefer, we will include your ability to market your Suite directly to Tenants' clients into your customized Suite Terms & Conditions. 

Upon subscription, you and your Tenants would all complete an approximately 10-20 minute Intake Questionnaire that will provide enough information for us to professionally answer your calls. Our receptionists are industry-experienced and highly trained in the provision of white-glove service, so you can save yourself the trouble of providing additional scripts or training.

The standards of our FAQ Answering Service are:

1. Our receptionists professionally answer your clients' calls in the name of the Suite (not Tenants' individual businesses)

2. Our receptionists answer any inquiries leveraging their existing industry acumen, and forward client-specific messages as needed.

1. We book and edit appointments directly into any available time-slot within your Tenants' schedules per specific client request.

Any other notes, scripts, reports, tasks, are NOT included as part of our standard Suite Service offering. 

We offer Voicemail Service for Tenants and for any Suite Business Numbers, through which we'll handle phone calls forwarded our way after hours - we'll listen to and address any voicemails received the following day, and make follow-up calls if needed. 

FYI - a Suite Business Number would be any number that you choose to independently forward our way (My Marketing Suite™ number, Tenant Maintenance Support number, etc.). Any Voicemails received on your Tenant Forwarding Number will require an active Voicemail service Add-On by the individual Tenant - they'll be billed directly (unless you choose to pay for it).

Our Receptionists will not be available to memorize any scheduling preferences. We do strictly enforce the requirement that ALL scheduling preferences be scheduled directly into their booking software - no other service customizations are feasible. This should be relatively simple to facilitate given the advanced design of our software. 

The scheduling software mobile app will automatically send SMS messages and app notifications for any new, edited, or canceled appointment as well as client arrival notifications  We also will transmit any client-specific inquiries we receive by phone as SMS messages.