my salon desk
LIVE VIRTUAL RECEPTIONISTS


for the modern beauty business.
beauty virtual reception + marketing | US + Canada

Salon and spa answering service

the next level in beauty.

Salon, Spa + Medspa Virtual Reception + Marketing

A D S  +  M A R K E T I N G

L I V E  R E C E P T I O N

M A R K E T I N G

s c h e d u l i n g

Streamline client calls + marketing by outsourcing💸

streamline client calls + marketing strategy by

outsourcing.

  Hair, Lash + Nail Salons

  Barbershops

✓  Massage + Day Spas

  Medical Spas


  Cosmetic Surgeons

  Cosmetic Dentists

  Lifestyle + E-Commerce

  Health + Wellness

salon spa answering service

A sample of some of our clients utilizing our Voice, SMS, Email OR Receptionist Bot™ services.

🎊

MAY 2022

Welcome to some of the salons + spas newly supported by My Salon Desk this month!

As the busy summer season is now upon us, salons, spas + medical spas around the country are seeking to outsource + streamline business operations. Join us in welcoming some of our newest clients this month, and be sure to schedule your Discovery Call to ensure that you can begin service before the rush.

INJEXED MEDBAR

Frisco, TX


OLIVET SALON

Denver, CO


PINK RIBBON MASSAGE

Surprise, AZ


BODY ENVY LA

Los Angeles, CA


Ditch the Front Desk


My Salon Desk Answering Services are perfect for salons and spas without Front Desk Receptionists.

Franchise + Enterprise

We can book + schedule appointments, in addition to a full-suite of other tasks.

Virtual Assistant

We support businesses of all sizes with customizeable Virtual Reception services.

Led Generation + Tele-Marketing

We can support your business development strategy with Ads + Instant Lead Contact.

LEARN MORE

"My Salon Desk helped me optimize + embrace technology within my salon."

Tanya, Owner + Master Stylist

Tappa Salon + Beauty Bar

Ottawa, ON (CA)

LEARN MORE

"...recapture the $1000s you're losing each month to missed calls and unchecked voicemails."

"...recapture the $1000s you're losing each month to missed calls and unchecked voicemails."

Jennifer Alvarez

Owner of Refined Beauty Boutique + the Beauty Business Game-Changer Podcast

LEARN MORE

m  s  d

We do it better.

Rated GREAT on  

We happily take in the clients of other companies because we don't just answer calls - we handle them.

We can address 98% of client concerns on our own.
​Meaning less follow-up for you, and more time with clients.

We can address 98% of client concerns on our own.
​Meaning less follow-up for you, and more time with clients.

Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

We're open when you are - 8A to 9P in all time zones. 
​Our Receptionists are reliably here 7 days a week.

We're open when you are - 8A to 9P in all time zones. 
​Our Receptionists are reliably here 7 days a week.

Billing per-call instead of per-minute helps maintain quality.
​There's no incentive for us to keep your clients waiting.

Billing per-call instead of per-minute helps maintain quality.
​There's no incentive for us to keep your clients waiting.

Capture more missed clients + revenues. Our clients report an average of 26% monthly increase in new customers.

Capture more missed clients + revenues. Our clients report an average of 26% monthly increase in new customers.

VIEW OUR PLANS

m   s   d

We happily take in the clients of other companies because we don't just answer calls - 
we handle them.

We can address 98% of client concerns on our own.
​Meaning less follow-up for you, and more time with clients.

Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

We're open when you are - 8A to 9P in all time zones. 
​Our Receptionists are reliably here 7 days a week.

Billing per-call instead of per-minute helps maintain quality.
​There's no incentive for us to keep your clients waiting.

Capture more missed clients + revenues. Our clients report 
an average of 26% monthly increase in new customers.

LEARN MORE

Our strategies earn you 
an extra $2,000 - $15,000+ each month.

Appointment Booking

Our receptionists can schedule appointments directly into your current scheduling software. 


Industry Expertise

Our receptionists are required to have industry experience in addition to at least 2 years of high-end customer service. 


Salon Suites

We have affordable custom solutions for Salon Suites seeking to provide a desirable perk to their Tenants.


New Lead Marketing

Larger accounts will be able to take advantage of custom contact funnels for new leads and advanced data reporting.


Begin service as soon as 24 hours from now.

Begin service as soon as 24 hours from now.

LEARN MORE

We answer calls + set appointments for Medical Spas.

We have the tools you need to reach the next level. Plastic surgeons, Cosmetic Dermatologists, Nurse Aestheticians, and other professionals need excellent business solutions + high-caliber, white glove client service to stand out. 

✓  Neuromodulators, Injectables, Body Contouring and more!

✓  Service Recommendations + Contraindications

✓  Inbound MedSpa Call Center

✓  Outbound Lead Marketing 

LEARN MORE

We pride ourselves on our high quality.

Appointment Booking

We can book + schedule appointments directly into your salon or spa booking software.

Quick + Timely Service

We answer most calls within just 1 ring - and say "goodbye" to your callers being placed on extended holds.

White-Glove Service

Our associates are all required to hold at least 2 years of experience in high-end client service.

Free Follow Up

We relay messages from your clients at no extra charge. Select a phone call, encrypted SMS or email-based delivery.

Industry-Trained

Our US-based Receptionists are licensed estheticians, students, or beauty professionals.

Custom Integrations

The My Salon Desk platform is fully API-enabled, powering an unlimited range of integrations and supporting advanced automations.

Small Cohorts

Our Receptionists work in small cohorts, enabling them to become more familiar with your business practices.


Reliable 7 days / wk 

No more flaky, "sick" employees. We are open for business almost everyday 8 am to 9 pm!

salon spa answering service

92% 

of our Receptionists have a Bachelor's degree or are currently in pursuit of one.

They come to us from:

the Spa at Equinox®

Bliss at the W Hotel®

Aveda® Salons

And other luxury spas + salons

We offer undeniable value.

Save money by implementing a virtual receptionist service within your salon, spa, or personal care business. 

SPA BELLA
Open 8 hours daily, 5 days a week
4 stylist stations

Traditional      

R E C E P T I O N I S T

40 Hours per week


✔️ Unreliable

✔️ Extensive Training Time + Costs

✔️ High Turnover

✔️ Missed Calls After-Hours

$4500 / month

n


MY SALON  DESK

73.5 Reliable Hours per week


$300 / month

93% savings!


We specialize in the beauty + lifestyle industries. 

Hear from our Clients

We support businesses of all sizes and from all specialities of beauty + personal care.

"My Salon Desk solutions are simple to implement and they work! I've captured more patients and surpassed my typical earnings in my medical spa."

Cam Peator, RN

Learn More

"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call."

Andrea Miller

Learn More

Make More Money

Never miss a client inquiry again - attract more new bookings by providing round-the-clock customer service. Recapture the $10,000+ being lost to missed calls and unchecked voicemails.

Boost Productivity

Answering the phone takes time away from engaging with clients and focusing on other tasks. Free yourself from the stress of client calls + texts by subscribing to a plan.

Add Professionalism

Offering an answering service removes the chaotic, frazzled aura of many salons and spas. When your business appears more professional, you attract a higher-quality clientele.

Learn More Now.

VIEW OUR PLANS

medspas

We're HIPAA Compliant.

The Med-Spa receptionists in our call center are all required to have experience in the med-spa industry - many of them are licensed aestheticians. They have extensive knowledge of all common treatments and procedures, and can assuage your patients' concerns or trepidations about undergoing a procedure for the first time.

Why My Salon Desk?

We know the beauty + personal care industries.

Our virtual receptionists work remotely to answer your forwarded clients' calls, texts + web-chats while extending white-glove service. Unlike most other answering services, our receptionists all have professional experience within the beauty industry and are extensively trained in multiple fields of cosmetology + aesthetics, professional product knowledge, salon / spa management software, and sales strategy.

Why can't I just let callers go to Voicemail or my Text Inbox?

Most Callers expect instant support.

In the beauty + personal care industries, prospective clients keep calling around until someone picks up. Clients may need immediate same-day or same-week appointments; MedSpa patients particularly require conversation with their prospective spa as an assurance that they can trust the quality of your work. All in all, a voicemail message during business hours connotes unprofessionalism and leads to client attrition.

Will my clients feel odd talking to a remote call center?

Absolutely not, they'll never know!

We answer the phones in your business' name. We strategically provide remote support while never giving away that we're not there with you in person. Even if a question demanded a revelation (for example, if a client asks whether we see her lost sweater) we never reveal the fact that we're a third-party service and instead describe ourselves as working remotely if pressed. 


Additionally, our Receptionists work in small cohorts as opposed to all calls being routed to a general call center. Don't be surprised if your clients come in asking for your Virtual Receptionist by name!

1

Subscribe to a Voice Plan.

2

Complete your intake process.

3

Receive your forwarding number. 

4

Upgrade your plan with Add-Ons.

NEED LIVE 

ASSISTANCE?


We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.

SCHEDULE A PHONE CALL NOW!
Missed Inquiries

The average mid-sized spa or salon is missing between 5-15 potential clients per day by allowing the Voicemail machine to function as a receptionist.

 Do the math... 

Integrate our service into your salon or spa - retain multiple additional appointments each week for the price of a Keratin Blowout or Botox® Appointment.

Missed Clients

Even if only one of those missed clients had booked each day, you'd obviously end up with about 30 additional clients for the month.

Missed  Revenues

If your average service ticket is just $75, you may be losing $4500+ monthly - medical spas with higher prices could be losing $15,000+ monthly.

LEARN MORE

Keep track of your usage - instantly.

Using our Text for Totals feature, you can text us anytime to receive an instant update with your plan usage. Monitor your usage and effectively manage your budget.

Build Your Clientele.

Beauty pros become fully-booked within months of our services.

Increase Your Earnings.

Grow your luxury brand so you can charge luxury prices.

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