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my medspa | my salon desk
MEDSPA and SALON OUTSOURCING


meet the modern front desk solution for your luxury medspa or salon.

front desk for 

your luxury 

medspa 

or salon.

CALL (617) 990-9808 Now!
Medspa Answering Service

VIRTUAL RECEPTION & ANSWERING SERVICE 
for  MEDSPAS & SALONS.

LIVE VIRTUAL RECEPTION & 

ANSWERING SERVICE

RESULTS-ORIENTED 

NICHE MARKETING AGENCY

SCHEDULING DIRECTLY 

INTO YOUR ONLINE CALENDAR


 ★ ★ ★ ★ ★

GREAT on TrustPilot

We're the only Medspa Answering Service 

with a track record for success.

white-glove service.

My Salon Desk reflects the elevated upscale experience that I want my clients to have from the first touchpoint on the phone to coming in person for their treatment.


BIANCA MOON

SOLUMA AESTHETICS (FL)

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#1 best in the industry.

Top-Rated Answering Service to both SMB & Enterprise Medical Spas.

Top-Rated Answering Service to both SMB & Enterprise Medical Spas.

Over the course of the past 5 years, we've learned what attracts callers to a Medical Spa - Instant Service, White-Glove Professionalism, and Industry Knowledge. With a My Salon Desk Virtual Receptionist, you can always rest assured that your potential clients are in great hands.

Streamline client calls, texts + marketing 

by Outsourcing.

Streamline calls, 

texts + marketing 

by Outsourcing.

✓⃝  Hair, Lash + Nail Salons

✓⃝  Barbershops

✓⃝  Massage + Day Spas

✓⃝  Medical Spas

✓⃝  Cosmetic Dentists

✓⃝  Cosmetic Surgeons

✓⃝  Health & Wellness

✓⃝  Lifestyle + E-Commerce

Medspa Virtual Receptionist

How we support 
​BEAUTY BUSINESSES.

Our Medspa Virtual Receptionists can provide much-needed support to salons, barbershops, day spas, and medical spas across the US and Canada. Missing clients calls' can ruin your bottom line, but many businesses cannot afford the additional costs or time needed to hire an in-person receptionist. We created a Medspa Answering Service for upscale beauty brands seeking to maintain white-glove service for clients while streamlining their business.

Ditch the Front Desk

My Salon Desk Phone + SMS Answering Services and Virtual Assistant Services are perfect for salons and spas without Receptionists.
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Grow your Brand

Bring valuable, target clientele into your business with a Specialized Marketing Strategy that will  - our Receptionists are Sales-Trained to boost conversions.

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Franchise + Enterprise

Based on a flexible bespoke software infrastructure, we're pleased to support enterprise clients with custom Reception or Marketing needs.

CONTACT US


simply put,

WE DO IT BETTER.

Medical Spa & Aesthetic Practice Phone Answering Service


RATED GREAT on ★TRUSPILOT.

CUSTOMER SATISFACTION


We happily take in the Medspa clients of other Answering Services because ​we don't just answer calls - we handle them.




MEDSPA CALL CENTER


We're an answering service and virtual receptionist designed with luxury salon + medspa practices in mind - we know the medspa industry.




SALES ORIENTED


We train our Medspa Virtual Receptionists to convert your new callers into booked clients - no additional training is required on your end for a seamless experience.




MEDSPA INDUSTRY TRAINED


We can address 98% of Medspa client concerns on our own. ​Meaning less follow-up for you, and more time with clients.




CUSTOMIZED SERVICE


Medspa Virtual Receptionists work in small cohorts + know your business, as opposed to calls being forwarded to a general call center.




RELIABLE SERVICE


We're open when you are. ​Our Medspa Virtual Receptionists are reliably here for you.




BILLING TRANSPARENCY


Billing per-call instead of per-minute helps maintain quality. ​There's no incentive for us to keep your clients waiting.




HIGHER EARNINGS


Capture more missed clients + revenues. Our clients report ​an average of 26% monthly increase in new Medspa patients.



VIEW OUR PLANS

m   s   d

We happily take in the clients of other companies because we don't just answer calls - 
we handle them.

We can address 98% of client concerns on our own.
​Meaning less follow-up for you, and more time with clients.

Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

We're open when you are
​Our Receptionists are reliably here to support you.

Billing per-call instead of per-minute helps maintain quality.
​There's no incentive for us to keep your clients waiting.

Capture more missed clients + revenues. Our clients report 
an average of 26% monthly increase in new customers.

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We pride ourselves on our  high quality.

Appointment Booking

We can book + schedule appointments directly into your salon or spa booking software.

Quick + Timely Service

We answer most calls within just 1 ring - and say "goodbye" to your callers being placed on extended holds.

White-Glove Service

Our associates are all required to hold at least 2 years of experience in high-end client service.

Free Follow Up

We relay messages from your clients at no extra charge. Select a phone call, encrypted SMS or email-based delivery.

Industry-Trained

Our US-based Receptionists are licensed estheticians, students, or beauty professionals.

Custom Integrations

The My Salon Desk platform is fully API-enabled, powering an unlimited range of integrations and supporting advanced automations.

Small Cohorts

Our Receptionists work in small cohorts, enabling them to become more familiar with your business practices.


Reliable 7 days / wk 

No more flaky, "sick" employees. We are open for business almost everyday!

We're HIPAA Compliant.

Our Med-Spa receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians

Our strategies earn you an extra $2000-$15,000+ each month. 

Begin service as soon as 24 Hours from now.

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Appointment Booking

Our receptionists can schedule appointments directly into your current Medspa or Salon scheduling software. 


Industry Expertise

Our Medspa receptionists are required to have industry experience in addition to at least 2 years of high-end customer service. 


SMS Service

We have affordable custom solutions for medspa and salon businesses seeking to provide a convenient contact option to their clients.


New Lead Marketing

Larger Medspa accounts will be able to take advantage of custom contact funnels for new leads and advanced data reporting.


We offer undeniable value.

Save money by implementing a virtual receptionist service within your salon, medical spa, or personal care business. 

Traditional      

R E C E P T I O N I S T

40 Hours per week


✔️ Unreliable

✔️ Extensive Training Time + Costs

✔️ High Turnover

✔️ Missed Calls After-Hours

$4500 / month

n


my salon desk

40 Reliable Hours per week


$350 / month

92% savings!


Hear from Our Clients.

We support businesses of all sizes and from all specialities of beauty + personal care.

"My Salon Desk solutions are simple to implement and they work! I've captured more patients and surpassed my typical earnings in my medical spa."

Cam Peator, RN

"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call."

Andrea Miller

We understand how to generate leads for Medspas and other beauty brands.

Our Virtual Salesforce offering provides targeted Google PPC Ads to prospective clients with high intent, in addition to omni-channel lead nurturing within customizable funnels. We provide marketing support for Medical Spas, Salons, Barbershops, and more.


The Business of Beauty.

Make more money.

Never miss a client inquiry at your medspa or salon again - attract more new bookings by providing round-the-clock customer service. Recapture the $10,000+ being lost to missed calls and unchecked voicemails.

Boost Productivity.

Answering the phone takes time away from engaging with patients in your medspa and focusing on other tasks. Free yourself from the stress of client calls + texts by subscribing to a plan.


Add professionalism

Offering an answering service removes the chaotic, frazzled aura of many salons, spas, and medspas. When your business appears more professional, you attract a higher-quality clientele.

Learn more now.

VIEW OUR PLANS
Jennifer Alvarez
Salon Today Top 200 Honoree, Owner of Refined Beauty Boutique, Host of Beauty Business Gamechanger Podcast

Why your Medspa or Salon 
Needs a Live Answering Service.

Why My Salon Desk?

We know the beauty + personal care industries.


Our virtual receptionists work remotely to answer your forwarded clients' calls, texts + web-chats while extending white-glove service. Unlike most other answering services, our receptionists all have professional experience within the beauty industry and are extensively trained in multiple fields of cosmetology + aesthetics, professional product knowledge, salon / spa management software, and sales strategy.

Why can't I just let callers go to Voicemail or my Text Inbox?

Most Callers expect instant support.


In the beauty + personal care industries, prospective clients keep calling around until someone picks up. Clients may need immediate same-day or same-week appointments; MedSpa patients particularly require conversation with their prospective spa as an assurance that they can trust the quality of your work. All in all, a voicemail message during business hours connotes unprofessionalism and leads to client attrition.

Will my clients feel odd talking to a remote call center?

Most Callers expect instant support.


We answer the phones in your business' name. We strategically provide remote support while never giving away that we're not there with you in person. Even if a question demanded a revelation (for example, if a client asks whether we see her lost sweater) we never reveal the fact that we're a third-party service and instead describe ourselves as working remotely if pressed. 


Additionally, our Receptionists work in small cohorts as opposed to all calls being routed to a general call center. Don't be surprised if your clients come in asking for your Virtual Receptionist by name!

Need live Assistance?


We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.


SCHEDULE A PHONE CALL NOW!

1.

Build Your Custom Plan & Subscribe.


2.

Complete your Intake Questionnaire.

3.

Get your forwarding number. 

4.

Upgrade your plan with Add-Ons.


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Missed Inquiries.

The average mid-sized spa or salon is missing between 5-15 potential clients per day by allowing the Voicemail machine to function as a receptionist.

Do the math.

Integrate our service into your salon or spa - retain multiple additional appointments each week for the price of a Keratin Blowout or Botox® Appointment.

Missed Clients.

Even if only one of those missed clients had booked each day, you'd obviously end up with about 30 additional clients for the month.

Missed Revenues.

If your average service ticket is just $75, you may be losing $4500+ monthly - medical spas with higher prices could be losing $15,000+ monthly.

Keep track of your usage - instantly.


Using our Text for Totals feature, you can text us anytime to receive an instant update with your plan usage. Monitor your usage and effectively manage your budget.

Build Your Clientele.

Beauty pros become fully-booked within months of our services.

Maximize Your Earnings.

Retain a higher percentage of your clientele with better service.

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