my salon desk
OUTSOURCED CONTACT CENTER


VIRTUAL RECEPTION for  MEDSPAS & SALONS

outsourced omnichannel contact center + marketing | US + Canada 

front desk for your 
medspa or salon.

VIRTUAL RECEPTION for 
MEDSPAS & SALONS

proudly

powering

HI-TECH

beauty brands.

LIVE RECEPTION

MARKETING

SCHEDULING

We're the only Medspa & Salon Answering Service 

with a track record for success.

CASE STUDY:


INFUSING TECH & INNOVATION 
INTO BEAUTY.


Read more about how My Salon Desk supported the launch of successful Baltimore-area salon - growing from a brand new Start-Up with no clients to a high-growth brand capturing 80%+ of new clients as Members.


My Salon Desk provided key & strategic support with identifying local influencers in the Baltimore market (such as the one pictured), designing a high-conversion website, and generating leads while providing instant lead follow-up.


COMING SOON

"My Salon Desk helped me optimize + embrace technology within my busy medical spa. My first experience with an outsourced Call Center company has been amazing."

Lavaya

Owner + Master Injector

UNITS INJECTION SPA

PHOENIX, AZ 

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Streamline client calls, texts + marketing by OUTSOURCING.

streamline client calls, texts + marketing by       
OUTSOURCING.

   Hair, Lash + Nail Salons

   Barbershops

✓   Massage + Day Spas

   Medical Spas


  Cosmetic Surgeons         

  Cosmetic Dentists

✓  Health & Wellness

✓  Lifestyle + E-Commerce

How we support 
BEAUTY BUSINESSES.

Our Virtual Receptionists can provide much-needed support to salons, barbershops, day spas, and medical spas across the US and Canada.

Ditch the Front Desk

My Salon Desk Phone + SMS Answering Services and Virtual Assistant Services are perfect for salons and spas without Receptionists.
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Grow your Brand

Bring valuable, target clientele into your business with a Specialized Marketing Strategy that will  - our Receptionists are Sales-Trained.

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Franchise + Enterprise

Based on a flexible bespoke software infrastructure, we're pleased to support enterprise clients with custom Reception or Marketing needs.

CONTACT US

We do it  BETTER.

GREAT on  

Customer Satisfaction.
We happily take in the clients of other companies because 
​we don't just answer calls - we handle them.

Medspa CALL CENTER.
We're an answering service and virtual receptionist designed with luxury salon + medspa practices in mind - we know the medspa industry.

Sales ORIENTED.
We train our Receptionists to convert your new callers into booked clients - no additional training is required on your end for a seamless experience.

Beauty-Industry TRAINED.
We can address 98% of client concerns on our own.
​Meaning less follow-up for you,
and more time with clients.

Customized SERVICE.
Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

Reliable SERVICE.
We're open when you are. 
​Our Receptionists are reliably here for you.

Billing TRANSPARENCY.
Billing per-call instead of per-minute helps maintain quality. 
There's no incentive for us to keep your clients waiting.

Higher EARNINGS.
Capture more missed clients + revenues. Our clients report 
an average of 26% monthly increase in new customers.

VIEW OUR PLANS

m   s   d

We happily take in the clients of other companies because we don't just answer calls - 
we handle them.

We can address 98% of client concerns on our own.
​Meaning less follow-up for you, and more time with clients.

Receptionists work in small cohorts + know your business,​
as opposed to calls being forwarded to a general call center.

We're open when you are
​Our Receptionists are reliably here to support you.

Billing per-call instead of per-minute helps maintain quality.
​There's no incentive for us to keep your clients waiting.

Capture more missed clients + revenues. Our clients report 
an average of 26% monthly increase in new customers.

LEARN MORE

We pride ourselves on our high quality.

Appointment Booking

We can book + schedule appointments directly into your salon or spa booking software.

Quick + Timely Service

We answer most calls within just 1 ring - and say "goodbye" to your callers being placed on extended holds.

White-Glove Service

Our associates are all required to hold at least 2 years of experience in high-end client service.

Free Follow Up

We relay messages from your clients at no extra charge. Select a phone call, encrypted SMS or email-based delivery.

Industry-Trained

Our US-based Receptionists are licensed estheticians, students, or beauty professionals.

Custom Integrations

The My Salon Desk platform is fully API-enabled, powering an unlimited range of integrations and supporting advanced automations.

Small Cohorts

Our Receptionists work in small cohorts, enabling them to become more familiar with your business practices.


Reliable 7 days / wk 

No more flaky, "sick" employees. We are open for business almost everyday!


We're HIPAA Compliant.

Our Med-Spa receptionists are all required to have experience in the med-spa industry - many of them are licensed aestheticians

Our strategies earn you an extra 
​$2000-$15,000+ each month.

Appointment Booking

Our receptionists can schedule appointments directly into your current scheduling software. 


Industry Expertise

Our receptionists are required to have industry experience in addition to at least 2 years of high-end customer service. 


SMS Service

We have affordable custom solutions for businesses seeking to provide a convenient contact option to their clients.


New Lead Marketing

Larger accounts will be able to take advantage of custom contact funnels for new leads and advanced data reporting.


Begin service as soon as 24 Hours from now.

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We offer undeniable value.

Save money by implementing a virtual receptionist service within your salon, spa, or personal care business. 

spa bella
Open 8 hours daily, 5 days a week
4 stylist stations

Traditional      

R E C E P T I O N I S T

40 Hours per week


✔️ Unreliable

✔️ Extensive Training Time + Costs

✔️ High Turnover

✔️ Missed Calls After-Hours

$4500 / month

n


my salon desk

40 Reliable Hours per week


$350 / month

92% savings!


We specialize in beauty + lifestyle industries.

Hear from Our Clients.

We support businesses of all sizes and from all specialities of beauty + personal care.

"My Salon Desk solutions are simple to implement and they work! I've captured more patients and surpassed my typical earnings in my medical spa."

Cam Peator, RN

"Answering calls as they come in is key to good customer service. My Salon Desk is getting people booked when they call."

Andrea Miller

Make MoreMoney

Never miss a client inquiry again - attract more new bookings by providing round-the-clock customer service. Recapture the $10,000+ being lost to missed calls and unchecked voicemails.

BoostProductivity

Answering the phone takes time away from engaging with clients and focusing on other tasks. Free yourself from the stress of client calls + texts by subscribing to a plan.

AddProfessionalism

Offering an answering service removes the chaotic, frazzled aura of many salons and spas. When your business appears more professional, you attract a higher-quality clientele.

Learn More Now.

VIEW OUR PLANS
Why My Salon Desk?

We know the beauty + personal care industries.

Our virtual receptionists work remotely to answer your forwarded clients' calls, texts + web-chats while extending white-glove service. Unlike most other answering services, our receptionists all have professional experience within the beauty industry and are extensively trained in multiple fields of cosmetology + aesthetics, professional product knowledge, salon / spa management software, and sales strategy.

Why can't I just let callers go to Voicemail or my Text Inbox?

Most Callers expect instant support.

In the beauty + personal care industries, prospective clients keep calling around until someone picks up. Clients may need immediate same-day or same-week appointments; MedSpa patients particularly require conversation with their prospective spa as an assurance that they can trust the quality of your work. All in all, a voicemail message during business hours connotes unprofessionalism and leads to client attrition.

Will my clients feel odd talking to a remote call center?

Absolutely not, they'll never know!

We answer the phones in your business' name. We strategically provide remote support while never giving away that we're not there with you in person. Even if a question demanded a revelation (for example, if a client asks whether we see her lost sweater) we never reveal the fact that we're a third-party service and instead describe ourselves as working remotely if pressed. 


Additionally, our Receptionists work in small cohorts as opposed to all calls being routed to a general call center. Don't be surprised if your clients come in asking for your Virtual Receptionist by name!

1

Subscribe to a Voice Plan.

2

Complete your intake process.

3

Receive your forwarding number. 

4

Upgrade your plan with Add-Ons.

need live Assistance?


We're happy to support prospective clients with any questions or inquiries. For immediate assistance during business hours you may initiate a chat message at the bottom right hand corner or send us an email at hello@mysalondesk.com. Alternatively, use the link below to schedule a phone call today.


SCHEDULE A PHONE CALL NOW!

Lash Lab Vegan Lash Extensions in Baltimore is the #1, best provider of lash extensions in Baltimore, MD

Missed Inquiries

The average mid-sized spa or salon is missing between 5-15 potential clients per day by allowing the Voicemail machine to function as a receptionist.

➕  Do the math...    

Integrate our service into your salon or spa - retain multiple additional appointments each week for the price of a Keratin Blowout or Botox® Appointment.

Missed Clients

Even if only one of those missed clients had booked each day, you'd obviously end up with about 30 additional clients for the month.

Missed Revenues

If your average service ticket is just $75, you may be losing $4500+ monthly - medical spas with higher prices could be losing $15,000+ monthly.

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Keep track of your usage - instantly.

Using our Text for Totals feature, you can text us anytime to receive an instant update with your plan usage. Monitor your usage and effectively manage your budget.

Build Your Clientele.

Beauty pros become fully-booked within months of our services.

Increase Your Earnings.

Grow your luxury brand so you can charge luxury prices.

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