Salon + Spa Live Phone Answering Service

It depends on who you ask. Many smaller salon and spa operators have opted not to have front desk receptionists as a way to save money. With 95% of the industry being independent contractors and the proliferation of salon suites, many beauty professionals are now sans-receptionist. Receptionists are no longer considered a necessity in the industry - especially with the hefty $4500+ monthly price tag and high turnover rates. Many businesses are also still seeking to downsize post-Covid to remain financially solvent or to keep up with social distancing guidelines. 

However, is this a good idea for customer service? It's well-known that failure to adequately respond to client inquiries is a huge dilemma for many small to medium size business operators. A whopping 62% of small businesses don't answer phone calls which spells horrific results for business. 85% of missed callers will not call back or ultimately convert into paying customers if their original phone call is missed. 

These statistics also ring true within the beauty industry - a recent survey from Behind the Chair elicited the following responses:

"It’s a huge inconvenience to have to stop in the middle of a service go answer the phone or do any type of desk work."

"Not every stylist in the salon always takes on the responsibility of helping with the phone."

"It’s really annoying not to have a receptionist. There needs to be a barrier."

"Having to answer the phone in the middle of a service with a client is frustrating and makes you look unprofessional."

"Clients pay for our time and care, not for us to have to leave to attend to the front desk."

 If you can't be bothered to give your prospective clients the time to have a brief introductory conversation, 

why should they entrust you with their hair, skin, face, or body? 

We're proud to work with almost all common Salon + Spa Scheduling Software! Our Virtual Receptionists are fully trained in all aspects of appointment setting, re-scheduling, and cancellation. Live Call Answering platform supports: 

Many beauty professionals are initially skeptical about the ability of an outside live answering service handle calls for their small or medium-sized business. Understandably so, as the phone receptionist is often the first point of contact for a new client. My Salon Desk stands alone in that we are the only Salon + Spa Specialty Virtual Receptionist / Answering Service. We exclusively handle beauty businesses - our expertise makes us a much better alternative to other Answering Services that make frequent scheduling errors and constantly send you messages requiring follow-up. 

• We actually can handle almost 100% of calls forwarded our way without ever needing to disturb your workflow.
• We Schedule and Book Appointments directly into your scheduling software
• We bill by call volume instead of by minute - We take as long as needed to answer your clients' concerns
• We are reliably open when you are 7 days a week

Rest assured that our experienced receptionists will provide white-glove service to your clients without skipping a beat! They know to book color appointments before haircuts, and how many units of Botox® are required to treat Marionette lines. Our Receptionists are required to have at least 2 years of High-End + Luxury Client Service Experience in the beauty industry.

As we continue to expand our service offerings, we are pleased to also now provide bespoke Contact Center Solutions for businesses within the beauty, lifestyle, wellness, and fashion industries! In addition to traditional inbound call answering, we can also assist with E-commerce customer service, outbound calling, CRM management, and more! Our skilled + trained Receptionists can function as Virtual Assistants for your brand while maintaining your brand voice and standard of high-quality service. 

Traditional BPO (Business Process Outsourcing) arrangements can cost thousands of dollars (and take hundreds of work-hours) to implement due to the investment required for training. By taking advantage of our existing industry expertise, you can eliminate the training step and begin service within as little as one business day. We are pleased to support businesses of all sizes by offering affordable Plans with no term commitments - both new startups and large-scale enterprises alike can benefit from customized call center staffed by impeccably trained Virtual Receptionists. Get in touch today to learn how we can support your omnichannel clientele service strategy.